How do I cancel (and can I get a refund)?

Cancel at the end of your billing period and keep paid features until then — plus the one-time 14-day money-back guarantee.

Cancelling your plan ends it at the end of your current billing period — you keep everything you've paid for until then, and there's no refund for the remainder of the period (unless you're within the 14-day window below). With no standalone products you land on the Free plan. Only the account owner can cancel. If you also subscribe to standalone products (Gift Cards, Loyalty, Tickets, Order & Pay), cancelling the plan ends only the plan — your products keep running and keep billing until you remove them yourself from Plans & Products (the cancellation pop-up says so too). In that case your account becomes products-only rather than landing on the Free plan: the booking side (online bookings, tables, the floor plan) switches off with the plan, and you can add the Free venue plan back deliberately any time from Plans & Products.

• Go to Account → Billing and click Cancel plan on the plan card (or Account → Plan & Usage → Manage subscription → Cancel subscription).
• The pop-up confirms the date your plan ends and what happens: no refund for the current period, your data, bookings and customers stay intact, and top-up credits stay on your account. Your existing staff keep their PIN access — nobody is ever locked out by a plan change — but afterwards you won't be able to add new staff beyond your new seat count — one seat on Free, or one seat per product you own (plus you) if you're keeping products.
• Type CANCEL, click Cancel at end of cycle, and confirm your password.

Until the end date, an amber banner on the Billing page shows when your plan ends (and where you land — the Free plan, or products-only if you're keeping standalone products) — click Continue subscription any time before then to change your mind. If you're on a free trial instead, cancelling stops the charge at the trial's end; the trial keeps running.

The 14-day money-back guarantee

If you're within 14 days of your first ever subscription payment, a 14-Day Money-Back Guarantee card appears on the Billing page showing how many days remain. Click Request 14-Day Refund, type REFUND and confirm your password. Every subscription payment from your first 14 days is refunded (the amount is shown before you confirm), your subscription cancels immediately, and the money reaches your card within 5–10 working days. It's one-time only — a future re-subscription isn't eligible again — and credit top-ups are never refunded; they stay on your account.

Related: How do I change plan? · What's included in each plan? · How do I update my card or find an invoice?