What happens when my free trial ends?

A banner counts down the trial's last seven days; that night you move to Free and a one-time pop-up says what changed — choose a plan to keep everything.

If ResoFlow has given your venue a free trial of a plan, it won't end by surprise. In the trial's last seven days a notice at the top of your dashboard says when it ends ("Your free Pro trial ends on Sat 18 Oct."), with a Choose a plan button that opens the plan chooser on Account → Plan and usage — and the account owner gets an email a week before. Only the account owner can choose a plan; admins see the same banner asking them to pass it on.

You don't have to wait for those last seven days. All through the trial, the line under your venue's name at the top of the menu says so ("Plus plan · free trial, 12 days left"), and a padlocked setting names your plan and the trial ("Pro and above — you're on a free Plus trial"). The account owner can choose a plan at any time from Account → Plan and usage — start now, or when the trial ends; Change plan names your trial and its end date, and nothing is charged until you confirm.

When the trial ends

Once the trial's end time passes, the banner says the trial has ended and that your plan moves to Free overnight (or, if you run standalone products, that your venue plan ends and your products carry on). Until then you still have everything the trial unlocked — choose a plan before the overnight switch and nothing changes.

The first time you open the dashboard after the switch, a one-time pop-up explains it: the settings that were part of the trial and are now switched off (the same list as the "Your free trial has ended" email), what the Free plan includes, and that your bookings, guests and settings are all still here — choosing the trial's plan again switches everything back on. Choose a plan opens the plan chooser; Stay on Free closes it. Each owner and admin sees it once (an admin gets a single Got it button), and it stops appearing once you choose a plan, or 30 days after the switch.

A discount waiting for you

If a discount is waiting for you — for example 50% off your first three months, agreed when your venue was set up — the banner, the pop-up and the limit strips say so, and the plan cards (in Change plan, and the Your next step up card on the Plan and usage page) show each paid plan's price struck through with what your first invoice will be. It starts when you choose a plan.

Your plan's limits on Free

Once you're on Free, notices at the top of the dashboard tell you when online bookings reach 80% of the monthly allowance and when they're paused at 100% (until the allowance resets), and when you have more tables, staff logins or floor plans than the plan includes. Nothing you already have is deleted: only the plan's number stay in use — the lowest-numbered tables, your first floor plan and the most recently used staff logins — and the rest wait, greyed, until you upgrade. You can choose which on the What's in use page.

Related: What if I have more tables, floor plans or staff logins than my plan includes? · What happens when I hit a monthly limit? · How do I change plan? · What's included in each plan?