Why are my public pages paused?

A quick account review pauses your public booking page and related pages — you'll see a banner in your dashboard, and getting in touch resolves it fastest.

Occasionally an account is placed under a quick review — for example after an unusual sign-up pattern or a sudden spike in activity. While the review is open, your public pages (the booking page, venue page, public events, gift cards and online ordering) are paused so nothing is offered to customers in the meantime. Your dashboard keeps working normally, and none of your data or settings are affected.

You'll know it has happened: an amber banner appears across your dashboard, and a notification is sent to the account owner. Reviews are usually resolved quickly — the fastest route is to contact support from the banner (or via Help & Support in your dashboard), and we'll take a look straight away. Once the review is complete, your public pages come back exactly as they were.