A venue gave me a referral code — where do I enter it, and what do I get?

Enter it on the sign-up page (the link fills it in for you, or open "Have a code?"); once you've taken a paid plan and paid its first invoice, £50 credit lands on your account 15 days later. Spend it by ticking "Use my account credit" on a purchase; it also pays your plan renewals unless you switch that off in Billing. It expires 12 months after it was added.

Where to enter it. It goes in when you create your account, not afterwards. If the venue sent you their referral link, just open it — the sign-up page shows "Referral from their venue" and the code is already in. If you only have the referral code (it looks like COPPER-4K7T), open the sign-up page, click Have a code? and type it in before you create the account — the same box takes a setup code from us if you were given one of those instead, and it tells you which kind it recognised. The referral is recorded the moment your account exists — you can pick your plan that day or later.

What you get. Once you take a paid plan (Plus, Pro or Complete) and pay its first invoice, monthly or yearly, we wait 15 days — a day longer than your 14-day money-back window — and then £50 credit lands on your account. It's used on your purchases — your plan, an add-on, a product or a credit top-up: the confirm screen shows a Use my account credit tick, ticked for you, and only anything left over goes on your card. Your plan renewals use it too while Use my account credit for plan renewals is on in Billing (it starts on). The venue that referred you gets £50 credit too. We email you the day it lands, and it shows on Account → Billing. Credit has no cash value and expires 12 months after it was added — Billing shows the date, and we email you 30 days before.

If the code is refused. The sign-up page will say the code can't be used — that's all it says, on purpose. Usually it's a typo (a referral code has no 0, O, 1, I or L in its last four characters), or the referral programme isn't running at the moment. If you typed a code without its dashes and the page asks you to add them, it's because a setup code and a referral code can look alike without them. You can still create your account without a code; a referral can't be added afterwards, so check the code with the venue first if you'd rather wait.

Things that mean no reward. Standalone products on their own (Gift cards, Loyalty, Events, Order & Pay, Your website, Your domain or ResoFlow Team without a venue plan) don't count; nor does a venue that shares an owner, a card or premises with the one that referred it; nor does someone who has already paid for or trialled ResoFlow before. And if you cancel or refund inside your money-back window, there's simply nothing to pay out.

Related: How do I refer another venue to ResoFlow? · How do I sign up and set up my venue?