What Order & Pay includes

Everything that comes with Order & Pay — ordering at the table, collection and delivery on the bigger version, payments, the Orders screen and printing, refunds and receipts, customer records and what isn't included.

Order & Pay is a ResoFlow product you can run on its own — no venue plan needed — or alongside any plan. It comes in two versions, at the table and table, collection and delivery; their prices are listed under Plan and products.

Included in both

• Ordering at the table — a guest scans the table's QR code, orders and pays by card, Apple Pay or Google Pay.
• Your menu — dishes with allergens, VAT rates, "contains alcohol", set menus and deals, and your menu page.
• Taking payment — order money goes straight to your own Stripe account; ResoFlow takes a small fee per order (the live rates are in the Fee calculator under Settings → Payments and deposits → Payouts and Stripe). Guests can add a tip.
• The Orders screen — Counter, Pass or Wall layouts, kitchen and bar screens when you split orders by station, and printed dockets on a kitchen printer.
• Safer ordering — an allergy question on every order and an age check for alcohol, with your ID policy.
• Refunds and receipts — reject and refund an order or refund items from ResoFlow (with a manager's approval), and an itemised receipt email with VAT when you've entered a VAT number.
• Your own words — change the subject, heading and opening words of the order emails in Settings → Email templates. These customer emails never come out of an allowance.
• Customer records — paying guests become customer records you can view, edit and export; guests see their orders in their customer account.
• Marketing campaigns — the email composer is included, with 250 marketing emails a month (up to 1,000 with more products); texts and further emails come from credit packs.
• Order codes — promo codes guests type at the checkout (money off or a free item), made on the Promotions page, with no live limit.
• Staff PINs — your team signs in with a PIN to work the Orders screen.

Added with collection and delivery

• Collection and delivery orders — your own ordering page, delivery areas and fee bands, time slots and ordering ahead, and taking cash or a card on your own machine.
• Order-ready messages — an email when an order is ready, and an optional text (texts use SMS credits).
• Tips afterwards — guests can add a tip for 24 hours after a collection or delivery order.

Not included

• Bookings, the waitlist, events and tickets, a loyalty scheme and selling gift cards belong to other ResoFlow products or plans — everything on offer is under Plan and products. (Loyalty rewards and gift cards can be used at the checkout when the venue has those products too.)
• Other promotions — booking treats, codes used at the venue, automatic offers and offers guests save to their account — are part of the Pro and Complete plans.
• Removing the small "Powered by ResoFlow" mark from your pages is a Complete-plan feature.