Your venues — running more than one venue on one account

One sign-in and one card for several venues — a venue you add keeps its own subscription on that card, a venue that joins by invitation moves onto one account invoice, and the account owner sees every venue's billing together; how to add a venue, switch between them, what the All venues Home shows, where you land, and what stays separate.

If you run more than one venue, you can have them all on one sign-in and one card. A venue you add to the account is billed as its own subscription on that card — its own renewal date and its own invoices; a venue that already uses ResoFlow and joins your account by invitation is moved onto one account invoice (below). Either way the account owner sees every venue's billing together on the account's Billing page. Every venue stays its own venue — its own booking page, tables, menu, staff, customers, gift cards, credits and Stripe account. What the account adds is a switcher, an All venues Home, and one place to see every venue's billing.

One invoice, or a bill per venue?

Both, depending on how the venue came onto the account. A venue you add on Your venues keeps its own subscription on the account's card — its own renewal date, its own invoices. A venue that already uses ResoFlow and joins your account by invitation is moved onto one account invoice: its old subscription stops renewing at its paid-through date, a one-off alignment charge covers the days from then to the account's billing day, and from then on it is billed on the account's one itemised invoice on the account's billing day. Either way, Account → Billing shows every venue's bill side by side, and Your venues says which kind each venue is.

The multi-venue discount. When two or more venues are billed on the account invoice, every venue's plan on it is 10% off — 15% off once there are five. Each venue's share is worked out after any discount already on its own plan (a 50% offer plus the 10% is 55% off in all, not 60%), rounded in the venue's favour. It is for plans only — not Extra Storage, products, credit packs or fees — and it shows as one discount line on the account invoice, naming how many venues and the percentage. A venue billed on its own subscription isn't counted, and a yearly plan counts every month even though it is only charged once a year. The one-off alignment charge when a venue moves over is not discounted; the venue's plan is from its first account day. Each venue's bell for a paid account invoice, and its Activity log, say its own share.

Add a venue

• Open Account → Your venues (the owner's account menu, or the venue name at the top of the sidebar once you have more than one).
• Click Add a venue.
• Under What are you adding?, keep A new venue selected.
• Fill in The venue — the venue name (its booking page address appears underneath as you type), What kind of business is it?, the address, and an optional phone number and email.
• Click Create venue and continue.

You then pick this venue's own plan — Free, Plus, Pro or Complete, whatever suits it, the same as your first venue or not. A paid plan is charged to the card already on file as this venue's own subscription, monthly or annually as you choose, alongside your other venue's. The new venue gets its own 14-day money-back on its first paid period, and its own SMS, email and marketing allowances — they are never pooled. After the plan you land on the new venue's Your set-up list: hours, tables, Stripe Connect (its own payouts), staff PINs and the booking link.

Only the account owner can add a venue. A venue created this way never needs ResoFlow's approval.

Switch between your venues

Once you can open more than one venue, the venue name at the top of the sidebar becomes a menu — click it to switch. On a phone, the same menu sits behind the venue name in the top bar. It lists:

• All venues — everything that needs a decision across every venue, in one list, with today's numbers (below).
• Each venue — pick one and the whole dashboard becomes that venue: its bookings, its settings, its staff.
• Add a venue and Your venues — for the owner.

Switching never carries one venue's filters or the timeline zoom into another — those are remembered per venue. Your own preferences (the theme, the 12-hour or 24-hour clock) follow you everywhere.

Each device remembers its own venue. Switching changes the venue on the phone, tablet or computer you switched on — never on your other devices, so switching on the laptop never moves the venue your phone has open. Tabs in the same browser share it. Each device opens the venue you last chose on it, even after you sign out and back in. A new device (or one whose browsing data was cleared) starts on the venue you opened most recently anywhere. If you lose access to the venue a device had open, it opens one of your other venues instead. Opening a venue from the All venues Home, or a start page you set for a venue (see Where the app opens in Get the app and alerts), changes it on that device only. Alerts are set up per venue on each device (see Get the app and alerts).

The All venues Home

Choose All venues in the switcher (or sign in with two or more venues on your account — see below) and Home becomes one view of the whole day. The name at the top of the sidebar then reads All venues with how many venues you have under it, and the sidebar keeps only what is true across venues: Home (this view), then Analytics, Your venues and Billing — everything else lives inside each venue.

• Five figures across the top — today's bookings, covers, seated, waitlist and how many things need attention across every venue, added up. The attention figure turns red when it is more than zero. When none of your venues runs the waitlist (switched off, or not on its plan), the waitlist figure and its Waitlist chip aren't shown.
• Needs attention now — one list, most urgent first, of everything that needs a decision at any of your venues: a party running Late, a booking with No table, a booking Awaiting approval, a Deposit due, a Waitlist party whose table is ready, and a Table check (a table that does not suit the party). Every row names its venue, and the chips above the list (All, Late, No table, Deposit due, Waitlist, and the other two when they have a row) filter it — each chip shows its count. Every row has one button — Seat, Assign, Review, Chase or Check — which switches you to that venue and opens that booking.
• Up next — the next arrivals from every venue, each tagged with its venue; click one to open it in that venue.

When none of your venues takes bookings, the figures across the top are your products' instead — Orders today, Gift cards sold today, Events today and Loyalty joins today, for the products your venues have — and there is no Needs attention now or Up next (both are about bookings).

When nothing needs a decision the list simply says so. Nothing else is merged: the figures are that venue's own, added up, and customers, gift cards, loyalty, credits and settings stay inside each venue. The two cards underneath point at This week, all venues in Analytics and at Your venues.

Where you land after signing in

If your account holds two or more venues, signing in takes you straight to the All venues Home. With one venue you land on that venue's Home exactly as before. A link that points somewhere specific (for example a booking link in an email) still takes you there.

Your venues

Account → Your venues is the one page that answers which venues are on this account, and how each is billed — its own subscription, or the account invoice for a venue that joined by invitation. It lists each venue with its plan and price, lets the owner Open any of them, and carries the account's name — click Rename to change it. Only the account owner sees this page; an admin sees a note that it is managed by the owner.

What stays per venue, and what is shared

Per venue, always:

• Bookings, tables, hours, menu, events, orders and settings.
• Customers — never merged between venues. Each venue is its own data controller for its guests, so a guest of one venue never appears in another venue's customer list, top customers or birthdays.
• Gift cards and loyalty — a gift card bought at one venue is spent there; a loyalty scheme belongs to one venue.
• Credits and allowances — SMS, email, marketing and Rezo credits sit on each venue and a top-up is bought for one venue.
• Stripe Connect — each venue's own payouts.
• Staff, roles and permissions — set per venue. Managers and hosts sign in with a PIN on devices paired to one venue and never switch.

Shared across the account: your sign-in, the card on file and the All venues view. A venue's bill stays its own unless it joined by invitation and moved onto the account invoice — every bill is shown side by side on the account's Billing page.

Who can open which venue

The owner is on every venue on the account automatically. Admins — people who sign in with a password — belong to one venue and can be given more: on Your venues, the Who can open which venue card lists everyone with a switch per venue; turn one on and that person can open that venue as an admin there. Their role and permission overrides are set inside each venue, exactly as before — a venue they can't open never appears in their switcher. Turning a switch off also stops that venue's alerts on all of that person's own devices at once (see Get the app and alerts); their alerts for their other venues stay. Managers and hosts sign in with a PIN on devices paired to one venue and never switch; to work at two venues they need a staff record at each, as today.

Who counts as a venue's owner follows the same rule everywhere, whichever venue you opened last on any device. A venue that joined by invitation keeps its original owner as its admin, so they get what admins get, and only the account owner can close that whole venue (on Your data). Who gets each venue's emails is below. Adding or inviting a venue is checked against the venue open on the device you are using. To set up a venue's staff tablet with your own sign-in when you can open more than one venue, the Set up device page asks Which venue is this device for? first — the venue that device already has open is listed first.

Who gets each venue's emails

For a venue you created yourself — your first venue or one you added — every email that goes to the owner reaches you, as it always has. A venue that joined your account by invitation has two people who need to hear about it: you, the account owner, and its original owner, who is now its admin. Its emails go like this:

• Only to the account owner — anything about the venue's plan and running: plan, product and add-on changes, trials, discounts, account credit and referral credit, the online-booking forecast, the business check, the text sender name, ResoFlow's answer on a review you reported, the venue's own domain (Your domain) going live or needing attention, set-up reminders, the first online booking, and the emailed reports, summaries, monthly pack link and usage warnings. Campaign alerts reach each venue's owners and admins.
• To both owners — anything about the venue's own card or its own Stripe account: receipts, failed payments and past-due warnings, a card about to expire, platform-fee changes, guest disputes, paused payouts and guest refunds that didn't go through. The same goes for support access, data exports, the venue's ResoFlow web address changing, and the venue being suspended, reactivated, or scheduled for deletion (or that being cancelled) — whoever asked for one of these still gets its confirmation.
• Security alerts — to both owners, never about your own action — when someone at the venue pairs or removes a device, removes a member of staff, deletes a role, downloads or erases a guest's data, refunds a deposit of £50 or more, or changes or switches off the staff portal link, both owners are emailed — except whichever of you did it. Alerts nobody chose — repeated wrong PINs, the staff portal signing in from a new network, a paired device about to be removed, a two-step sign-in requirement — go to both owners.

Each email greets the person it goes to by their own first name.

Invite a venue that already uses ResoFlow

Under Account → Your venues → Add a venue, choose A venue that already uses ResoFlow and enter its web address and its owner's email, then Send the invitation. The venue's owner opens the invitation from their own sign-in and clicks Accept (or declines); ResoFlow then approves the account by hand, and only after that does anything move. You can Withdraw an invitation from Your venues at any time before it is applied.

Linking needs both owners' consent and ResoFlow's approval. Once a venue has joined by invitation, the account owner clicks Move onto the account invoice… on the venue's row on Account → Billing, and both owners see the same quote before anything moves — the account owner agrees it under Your account invoice, the venue's owner on their own Billing page, each confirming their password: the day the venue's current paid time ends, a one-off alignment charge covering only the days from then to the account's billing day, and the regular amount from the account's billing day onwards — the venue's plan before any multi-venue discount, which is worked out on each account invoice. The venue's paid time is kept in full; its own subscription simply stops renewing at its paid-through date (we check with Stripe that it really did, and re-quote rather than charge for overlapping time if it renewed anyway). The venue's current owner keeps their access as its admin — and their own past invoices to download from their Billing page: the ones from before the venue joined, and once the billing has moved, every one from before the move — and their card is never charged as a fallback. Afterwards the account owner sees the venue in a Your account invoice section on Account → Billing, and the venue's original owner sees a Managed by panel on their own Billing page — the detail is in How do I update my card or find an invoice?. Creating a new venue on your account is still available.

What each owner hears along the way:

• The quote is ready — the account owner gets an email and a bell ("Quote ready…"). The venue's owner gets a bell saying the account would like to take over the venue's bill, with the date their own card pays until.
• The venue's owner agrees — they get an email and a bell: billing changes hands on that date, and their card is charged nothing further.
• The venue is linked — both owners get a bell on the venue: it is now billed by the account, and its own subscription stops renewing after its paid-through date.
• The alignment charge is taken — both owners get a bell on the venue, and the account owner gets an email if there was a charge.
• The account's billing day — the venue lands on the account invoice. The account owner gets an email, and the venue's original owner gets one bell: "Your venue now bills on <the account>'s account day; your card is charged nothing further." No email goes to the venue's original owner at this last step.

Remove a venue

The account owner can take a venue off the account from Your venues — click Remove… on its row, type the venue's name to confirm, and confirm your password. The venue keeps all of its data, settings, staff, customers, gift cards and Stripe account. What changes: anyone who could open it through this account loses it — and its alerts stop on their own devices at once — and its own owner is the owner again. The account's first venue stays — remove the others and the account simply becomes that one venue. A venue whose paid plan is billed on this account's card can't be removed until that plan is cancelled or our team has moved it onto its own bill, so a removed venue can never keep charging your card.

Related: How do I update my card or find an invoice? · How do I change plan? · How do I add a staff member?

If your last venue access is removed, your sign-in still works. ResoFlow shows No venue access, with an explanation and a support link, instead of starting a new venue setup. Ask the account owner or ResoFlow support to check your access. If you still have another venue, ResoFlow selects one you can already access; removing access never grants a different venue.