How do I run more than one venue on one account?

One sign-in and one card for several venues — a venue you add starts on its own subscription on that card, any venue with a paid plan can move onto one account invoice, and the account owner sees every venue's billing together; how to add a venue, switch between them, what the All venues Home shows, where you land, and what stays separate.

If you run more than one venue, you can have them all on one sign-in and one card. A venue you add to the account starts on its own subscription on that card — its own renewal date and its own invoices — and any venue with a paid plan, one you added or one that joined by invitation, can move onto one account invoice (below). Either way the account owner sees every venue's billing together on the account's Billing page. Every venue stays its own venue — its own booking page, tables, menu, staff, guests, gift cards, credits and Stripe account. What the account adds is a switcher, an All venues Home, and one place to see every venue's billing.

One invoice, or a bill per venue?

Both, and you choose. A venue you add on Your venues starts on its own subscription on the account's card — its own renewal date, its own invoices. Any venue with a paid plan — one you added, your first venue, or one that joined by invitation — can move onto one account invoice: click Move onto the account invoice… on its row on Account → Billing. A venue you added yourself needs only your agreement (you are on both sides); a venue that joined by invitation needs both owners'. Its old subscription stops renewing at its paid-through date, a one-off alignment charge covers the days from then to the account's billing day, and from then on it is billed on the account's one itemised invoice on the account's billing day. Either way, Account → Billing shows every venue's bill side by side, and Your venues says which kind each venue is.

The multi-venue discount. When two or more venues are billed on the account invoice, every venue's plan on it is 10% off — 15% off once there are five. Each venue's share is worked out after any discount already on its own plan (a 50% offer plus the 10% is 55% off in all, not 60%), rounded in the venue's favour. It is for plans only — not Extra Storage, products, credit packs or fees — and it shows as one discount line on the account invoice, naming how many venues and the percentage. A venue billed on its own subscription isn't counted, and a yearly plan counts every month even though it is only charged once a year. The one-off alignment charge when a venue moves over is not discounted; the venue's plan is from its first account day. Each venue's bell for a paid account invoice, and its Activity log, say its own share.

Add a venue

You then pick this venue's own plan — Free, Plus, Pro or Complete, whatever suits it, the same as your first venue or not. A paid plan is charged to the card already on file as this venue's own subscription, monthly or annually as you choose, alongside your other venue's. The new venue gets its own 14-day money-back on its first paid period, and its own SMS, email and marketing allowances — they are never pooled. After the plan you land on the new venue's Your set-up list: hours, tables, Stripe Connect (its own payouts), staff PINs and the booking link.

Only the account owner can add a venue. A venue created this way never needs ResoFlow's approval.

Switch between your venues

Once you can open more than one venue, the venue name at the top of the sidebar becomes a menu — click it to switch. On a phone, the same menu sits behind the venue name in the top bar. It lists:

If you own one venue and are an admin at another, the menu shows two groups: Your venues (the ones you own) and You're an admin at (the ones you help run). Add a venue and Your venues belong to your own venues, so choosing either while a venue you help run is open switches to one of your own venues first.

You stay on the same page. Switching from Bookings opens the other venue's Bookings, from the Rota its Rota, and so on; anything you had open from the first venue (a booking, a guest) is closed. If your role at the other venue doesn't include that page, you land on its Home instead. To land on Home every time, turn off Keep the same page when I switch venue at the bottom of the menu — it's your own choice, and it applies whichever venue you switch from.

Unsaved changes are asked about first. If you have changes you haven't saved, switching asks before anything is lost: Unsaved changes at the venue, with Save and switch, Discard and switch, or Stay on that venue (where the page can't be saved from there, the choice is Discard and switch). Other tabs in the same browser follow the switch and say so in one line — "This tab now shows … — you switched venue in another tab."

Switching never carries one venue's filters or the timeline zoom into another — those are remembered per venue. Your own preferences (the theme, the 12-hour or 24-hour clock) follow you everywhere.

Each device remembers its own venue. Switching changes the venue on the phone, tablet or computer you switched on — never on your other devices, so switching on the laptop never moves the venue your phone has open. Tabs in the same browser share it. Each device opens the venue you last chose on it, even after you sign out and back in. A new device (or one whose browsing data was cleared) starts on the venue you opened most recently anywhere. If you lose access to the venue a device had open, it opens one of your other venues instead. Opening a venue from the All venues Home, or a start page you set for a venue (see Where the app opens in Get the app and alerts), changes it on that device only. Alerts are set up per venue on each device (see Get the app and alerts).

The All venues Home

Choose All venues in the switcher (or sign in with two or more venues on your account — see below) and Home becomes one view of the whole day. The name at the top of the sidebar then reads All venues with how many venues you have under it, and the sidebar keeps only what is true across venues: Home (this view), then Analytics, Your venues and Billing — everything else lives inside each venue.

When none of your venues takes bookings, the figures across the top are your products' instead — Orders today, Gift cards sold today, Events today and Loyalty joins today, for the products your venues have — and there is no Needs attention now or Up next (both are about bookings).

When nothing needs a decision the list simply says so. Nothing else is merged: the figures are that venue's own, added up, and guests, gift cards, loyalty, credits and settings stay inside each venue. The cards underneath point at Last 30 days, all venues in Analytics (shown while any of your venues has Analytics) and at Your venues.

Money across your venues

Analytics → All venues has a Money by venue table under the booking figures: a row for each venue with what it took (Taken), its Refunds, the Net after refunds and Of which tips, and an All venues row that adds them up. Each venue's row is exactly that venue's own Reports → Sales for the same dates — money through ResoFlow on the venue's own days, refunds on the day they happened, tips included and gift cards spent never counted as new money. Pick the dates at the top of the page. The money is read when you open the page, so it includes today.

You see a venue's money only where your role there includes money reports (and the venue's plan or products include them). A venue you can't see money for is named in the table but left out of the total, and the page says so — you never see a figure you couldn't open at the venue itself.

Where you land after signing in

If you own a venue and can open two or more venues, signing in takes you straight to the All venues Home. With one venue — or as an admin at venues you don't own — you land on that venue's Home exactly as before. If you've chosen a Start page (Your account → Preferences), you land there instead. A link that points somewhere specific (for example a booking link in an email) still takes you there.

Your venues

Account → Your venues is the one page that answers which venues are on this account, and how each is billed — its own subscription, or the account invoice. It lists each venue with its plan and price, lets the owner Open any of them, and carries the account's name — click Rename to change it. Only the account owner sees this page; an admin sees a note that it is managed by the owner.

What stays per venue, and what is shared

Per venue, always:

Shared across the account: your sign-in, the card on file and the All venues view. A venue's bill stays its own until it moves onto the account invoice (see One invoice, or a bill per venue? above) — every bill is shown side by side on the account's Billing page, where What each venue costs lists each venue's plan and products, its next payment and date (read from that venue's own next invoice), what pays it, and the total of those payments. Venues on the account invoice share one Account invoice row — the venues on it, and the account invoice's next payment and date — and that payment is in the total too, so Next payments together is everything the account pays next. Allowances stay per venue.

Who can open which venue

The owner is on every venue on the account automatically. Admins — people who sign in with a password — belong to one venue and can be given more: on Your venues, the Who can open which venue card lists everyone with a switch per venue; turn one on and that person can open that venue as an admin there. Turning a switch on or off asks you to Confirm it's you first, with your password (once covers the next hour, so several switches in a row ask once); cancel it and the switch stays as it was. Their role and permission overrides are set inside each venue, exactly as before — a venue they can't open never appears in their switcher. Turning a switch off also stops that venue's alerts on all of that person's own devices at once (see Get the app and alerts); their alerts for their other venues stay. Managers and hosts sign in with a PIN on devices paired to one venue and never switch; to work at two venues they need a staff record at each, as today.

Who counts as a venue's owner follows the same rule everywhere, whichever venue you opened last on any device. A venue that joined by invitation keeps its original owner as its admin, so they get what admins get, and only the account owner can close that whole venue (on Your data). Who gets each venue's emails is below. Adding or inviting a venue is checked against the venue open on the device you are using. To set up a venue's staff tablet with your own sign-in when you can open more than one venue, the Set up device page asks Which venue is this device for? first — the venue that device already has open is listed first.

Who gets each venue's emails

For a venue you created yourself — your first venue or one you added — every email that goes to the owner reaches you, as it always has. A venue that joined your account by invitation has two people who need to hear about it: you, the account owner, and its original owner, who is now its admin. Its emails go like this:

Each email greets the person it goes to by their own first name.

Invite a venue that already uses ResoFlow

Under Account → Your venues → Add a venue, choose A venue that already uses ResoFlow and enter its web address and its owner's email, then Send the invitation. The venue's owner opens the invitation from their own sign-in and clicks Accept (or declines); ResoFlow then approves the account by hand, and only after that does anything move. You can Withdraw an invitation from Your venues at any time before it is applied.

Linking needs both owners' consent and ResoFlow's approval. Once a venue has joined by invitation, the account owner clicks Move onto the account invoice… on the venue's row on Account → Billing, and both owners see the same quote before anything moves — the account owner agrees it under Your account invoice, the venue's owner on their own Billing page, each confirming their password: the day the venue's current paid time ends, a one-off alignment charge covering only the days from then to the account's billing day, and the regular amount from the account's billing day onwards — the venue's plan before any multi-venue discount, which is worked out on each account invoice. The venue's paid time is kept in full; its own subscription simply stops renewing at its paid-through date (we check with Stripe that it really did, and re-quote rather than charge for overlapping time if it renewed anyway). The venue's current owner keeps their access as its admin — and their own past invoices to download from their Billing page: the ones from before the venue joined, and once the billing has moved, every one from before the move — and their card is never charged as a fallback. Afterwards the account owner sees the venue in a Your account invoice section on Account → Billing, and the venue's original owner sees a Managed by panel on their own Billing page — the detail is in How do I update my card or find an invoice?. Creating a new venue on your account is still available. A venue you created yourself moves the same way, with the same quote — you agree it once, under Your account invoice, and no note about handing over a card is sent, because it is your card on both sides.

What each owner hears along the way:

Remove a venue

The account owner can take a venue off the account from Your venues — click Remove… on its row, type the venue's name to confirm, and confirm your password. The venue keeps all of its data, settings, staff, guests, gift cards and Stripe account. What changes: anyone who could open it through this account loses it — and its alerts stop on their own devices at once — and its own owner is the owner again. The account's first venue stays — remove the others and the account simply becomes that one venue. A venue whose paid plan is billed on this account's card can't be removed until that plan is cancelled or our team has moved it onto its own bill, so a removed venue can never keep charging your card.

Related: How do I update my card or find an invoice? · How do I change plan? · How do I add a staff member? · I have two venues on one account — are my guests shared between them?

If your last venue access is removed, your sign-in still works. ResoFlow shows You’re signed in, but not to a venue, with an explanation and a support link, instead of starting a new venue set-up. Ask the account owner or ResoFlow support to check your access. If you still have another venue, ResoFlow selects one you can already access; removing access never grants a different venue.