How do I change a booking — time, table, party or length?

Edit a booking's details, drag it on the timeline, hold a table for late arrivals, or extend a seated party.

Open the booking (click it in any view) and click Edit to change any detail — name, table, customers, date, time, notes — then save. For quick time and table moves, drag the booking on the timeline instead.

Edit the details

• Click the booking to open its detail panel.
• Click Edit.
• Change what you need, then save. Click Discard to abandon your changes.

Move it on the timeline

• Drag the bar to a different time or table. Table checks include your turnaround (cleaning) time — if the slot only clashes with a table's cleaning gap, a pop-up tells you (for example, "Table 4 needs its cleaning gap until 19:45 — move anyway?") and you can Confirm to go ahead when the table's genuinely ready, or Cancel to leave the booking where it was. A slot that overlaps another booking is always blocked.
• Drag the left edge to shift the start; drag the right edge to lengthen or shorten it.
• Moving a booking to a time that's already passed today asks you to confirm first.
• On a touch screen, press and hold a bar for a moment to pick it up — a short tap just opens the details.

Paid-in-full bookings: resizing a paid-in-full booking from the dashboard never moves money automatically — after the change a note tells you what to do: refund the difference from the booking's payment section, or send a payment link for the extra amount. (Customers changing their own booking online are settled automatically.)

Hold and extend

For a late customer, the action bar offers Hold 5m and Hold 15m — this pushes the booking back so the table is held a little longer.

For a seated party, use Extend 5m, Extend 15m, or Extend… for a custom amount (the pop-up asks for Minutes (5 – 240), then confirm with Extend by X mins).

If an extend or hold would run past your closing time, a pop-up appears — Extend past closing? offers Continue (go past closing anyway), Extend until closing (capped at close), or Cancel; Hold past closing? offers Continue or Cancel.

Telling the customer

After a change that affects a booking the customer was told about, the Notify customer of changes? pop-up may appear (when your modification messages are set to ask each time). Choose Send email only, Send SMS only, Send both, or Skip — don't notify. Tick Save this choice for the next 1 hour to skip the pop-up on later edits.

Related: What do the booking statuses mean and how do I move customers through them? · How do I use the timeline? · What do customers get when bookings change?