How do I run service from the floor plan?

Seat guests, take walk-ins, block tables and place large parties straight from the live floor plan.

The Floor plan view shows your room live — every table coloured by what's happening at it right now. Click any table to act on it.

Reading the colours

The legend explains each state — Available, Upcoming (Next 60 mins), Late, Arrived, Seated, Cleared, No-show, Cancelled, Waitlist (plus promoted and arrived variants), Blocked and Event — and only lists the states actually present on today's plan, so a quiet day shows a shorter key. Colours follow your choices in Settings → Display & layout. Filter buttons let you hide states, and you can filter by booking source (Online, Walk-ins, Staff-created, Self-service), customer attributes (VIP, Birthday, Has dietary — which matches a dietary note on the booking itself or the customer's profile, Repeat customer, First-time), your custom customer tags, booking attributes (Has notes, Has allergies, Special occasion, Payment owed, Has payment (paid)) or a minimum party size.

Acting on a table

Click a table to open its menu:

• Edit booking — opens the current booking (occupied tables).
• Add booking / New walk-in — start a booking or walk-in on that table (free tables).
• Temporary Block — a time-boxed block: set a start, end and optional reason (e.g. "Broken leg, VIP"); it expires by itself when the end time passes.
• Hard Block — blocks the table indefinitely until you click Unblock Table.

Blocked tables can't take bookings, walk-ins or waitlist promotions while the block is active.

Seating a large party across several tables

When an online booking is too big for one table and needs manual placement, the large-party alert offers Assign tables. That switches the floor plan into selection mode:

• Tap each table you want to combine — an amber banner tracks "Selected: N tables — Combined capacity: X/Y".
• Once the combined capacity covers the party, click Confirm Assignment (or Cancel to abandon).

Editing the layout

Click Edit Layout to open the same floor-plan editor as Settings → Tables & layout — moving, adding and resizing tables. This needs the floor-plan edit permission, so not all staff see the button.

Related: How do I build my floor plan and add tables? · How do I set up and seat walk-ins? · What do the booking statuses mean and how do I move customers through them?