How do I set up a regular booking for a customer who comes every week?

Tick "Repeat this booking" on a staff booking to book a regular in every week, every 2 weeks or every 4 weeks — until a date or until you stop it — with their usual table, one email to the customer, and the normal reminder before each visit.

A regular is a customer who wants the same table at the same time every week (or every 2 or 4 weeks). Instead of typing the booking in each time, staff make it once and tick Repeat this booking — ResoFlow keeps the next 8 weeks in the diary and keeps adding to them. Available on Plus and above.

Setting one up

• Start a booking as usual (Home → New booking, or from the Bookings page) — the name, the party size, the date and time of the first visit, and the table if they always want a particular one.
• Tick Repeat this booking at the bottom of the form.
• Choose How often — Every week, Every 2 weeks or Every 4 weeks — and Until: Until stopped, or A date (the last visit is on or before that day).
• Save. The next 8 weeks of visits go straight into the diary; the rest are added each night so there are always 8 weeks ahead. The first visit is booked like any other, and every visit lands on the same day of the week.

Each visit is an ordinary booking — it shows on the day, gets the normal reminder before the visit, counts in the day's covers, and can be seated, moved or cancelled on its own. Regular visits carry a small Regular chip on the Bookings list and in the booking panel.

The usual table

If the customer's usual table is already taken on one of the dates, the visit is still booked — without a table — and you're told: a bell alert (Regular booking without its usual table) plus the amber Regular · needs a table chip on that visit. Assign a table from the booking as you would for any unassigned party. If a date can't be booked at all (the venue is closed that day, or there's no room), that one visit is skipped and the bell says so (Regular booking not made) so you can make it by hand.

What the customer gets

One email when the regular booking is set up — Regular booking set in Settings → Notifications → Email templates, where you can change the wording — saying how often, the time, the party and the first visit. They do not get a confirmation email for every visit. Before each visit they get the usual reminder, with the link to change or cancel just that visit; a cancelled visit gets the usual cancellation notice.

Changing or stopping it

• This visit only — open the visit and edit it as any booking. It changes only that day.
• This and future visits — after you save a change to the time, party size, table or notes on a regular visit, ResoFlow asks whether to apply it to future visits too. Choose This and future visits and every later date in the diary is updated and the pattern carries the change forward.
• Stop the regular booking — in the booking panel of any of its visits (or on the customer's profile, under Regular booking). No more visits are made; visits already in the diary after that one are cancelled and the customer gets the usual cancellation notice for each. The visit you stopped from stays as it is.

If the person who set the regular booking up leaves the team or loses the permission to make bookings, the series pauses and the bell tells you — set it up again from the next visit.

Related: How do I take my first booking? · How do I control dashboard alerts and sounds? · How do I find and edit a booking?