What are the event defaults (refunds, cancellation, check-in)?

Set restaurant-wide defaults for ticket self-cancellation, refunds and cut-off, the booking fee, QR-per-guest check-in, and the wallet-pass ticket design.

Your restaurant-wide event defaults live on the Events page, under its Settings tab (available on Pro plan and above, and with the Tickets product — the whole Events page is locked without one of those). Only Owners and Admins see the Settings tab. Individual events can override the refund, cancellation and check-in rules when you create or edit them.

Ticket cancellations & refunds

• Let customers cancel their own tickets (default off) — when on, each customer's ticket page shows a Cancel my ticket button.
• Refund cancelled tickets by default (default on) — when off, your default is no refunds; tickets can still be cancelled, just without money back. Individual events can override this either way.
• Refund cut-off (hours before the event) (0–720, default 0) — a self-cancellation is refunded only if made at least this many hours before the event starts; 0 means right up to the start time. The cut-off counts back from the event's start time on your venue's clock, so on the two nights a year the clocks change it is an hour shorter or longer in real terms.

This policy is between you and your customers — the customer's ticket page shows them the policy that applied when they bought.

Booking fee

Pass the booking fee to customers (default off). Off = you absorb any ResoFlow platform booking fee (it comes out of the ticket price); on = the customer pays it on top, shown at checkout before they pay — an amber note reminds you UK consumer law requires the fee to be visible, and to keep your own terms accurate. It only affects paid events; free tickets never carry a fee. If no booking fee is currently set, the switch has no effect yet.

Ticket check-in

A QR code per guest (default off). Off = a whole order shares one QR code — one scan checks everyone in. On = the buyer enters each customer's name at checkout and every customer gets their own QR code, so the door can check people in one by one ("2 of 4 checked in").

Ticket design (wallet passes)

The Wallet pass design section on the same tab styles how your event tickets look in Apple Wallet and Google Wallet — background colour, text colours, logo, a fallback banner image and the name beside the logo — with a live preview that updates as you edit. Leave everything automatic to follow your branding; each event's own photo always takes the banner slot when it has one. The web ticket page is styled to match. There's also a Design your tickets → shortcut above the event list that jumps straight to this section. Full walkthrough: How do I design my event tickets?.

Reminder emails, post-event thank-yous and abandoned-checkout recovery are set in Settings → Communications → Customer notifications, and event email wording in Settings → Communications → Email templates.

Related: How do I create an event? · How do I design my event tickets? · How do I cancel an event or refund a ticket? · How do I check tickets at the door? · Which emails do event customers get?