What does the ticket buyer see?

The customer's ticket page — QR codes, live check-in status, Apple and Google Wallet passes, the refund policy and self-cancellation.

After buying, the customer gets a ticket email linking to their personal ticket page — the thing they show at the door. On paid orders, if the venue has entered its VAT number on Settings → Payouts & Stripe, the email also carries a small "Prices include VAT" line with that number (free and complimentary tickets never show it).

Buying

On the public event page the customer picks a ticket tier and quantity (up to the per-order cap), adds any paid add-ons, and sees a live price breakdown before paying — including the booking fee as a separate line if the restaurant passes it on. If the restaurant runs promotions, a Have a promo code? box sits beside the ticket picker — an applied code shows its discount as its own line, and a code that covers the whole order skips the card step entirely. Payment is by card, Apple Pay or Google Pay, and goes directly to the restaurant's own Stripe account. If the event uses per-guest check-in, the buyer enters each customer's name at checkout. Once an event has ended, its page says so plainly ("This event has ended.", with "Event ended" on the availability line) and stops advertising remaining tickets; a sold-out event says "This event has sold out."

The ticket page

The ticket itself is laid out like the wallet pass — the restaurant's event pass design (colours, logo, banner) styles it, so the web ticket matches what lands in Apple or Google Wallet.

• QR code(s) — normally one QR covers the whole order; with per-guest check-in on, every named guest gets their own QR, and the page shows check-in progress ("2 of 4 checked in").
• Live status — the page updates in real time when a ticket is scanned at the door.
• Apple Wallet / Google Wallet buttons — save the ticket as a wallet pass (shown based on the guest's device; per-guest orders get a pass per attendee).
• Event details and the policy — date, time, venue, plus the refund and cancellation policy exactly as it stood when the ticket was bought. A later policy change never rewrites an existing ticket's terms.

Cancelling a ticket

If the restaurant allows self-cancellation, the page shows a Cancel my ticket button. Whether money comes back follows the event's refund policy and cut-off, and the policy line on the page is personalised to the customer's ticket right now: inside the window it confirms "you're currently within the refund window", and once the cut-off has passed it says the full-refund window "has now passed — you can still cancel, but your ticket won't be refunded", so nobody cancels expecting money back that isn't coming. Cancellation is blocked once any ticket in the order has been checked in. If the restaurant moves the event, ticket holders are emailed and may be offered a full-refund cancellation regardless of the usual cut-off.

Customers can also find all their tickets under My Tickets in the restaurant's customer portal.

Related: How do I publish an event and sell tickets? · How do I check tickets at the door? · What can customers do in the customer portal? · How do I cancel an event or refund a ticket?