How do I manage ticket holders?

Open an event's own page to see its figures, search ticket holders, open a ticket order, check people in without their QR, cancel or refund a ticket, assign tables, issue comp tickets, message every attendee, re-send tickets and export the list.

On the Events page, click an event's name to open its panel, then Open the event for the event's own page. Its header shows the event's name, date and status with four figures — Tickets sold, Checked in, Collected and Net (people, not orders) — and below it four tabs: Overview, Attendees, Check-in and Record history. The event's details (when it is, its type and tables, its refund and cancellation rules, its link) sit beside the tabs; on a phone, tap Details. Events are Available on Pro plan and above, and with the Tickets product; most actions here need the events-management permission, and refunds need the refund permission.

Overview — sales at a glance

Once the event is published, Spread the word offers a poster, an email to your customers and your What's on page. Below it: each ticket tier with its sold bar and whether it's on sale, the release rule, and any add-ons with how many have sold.

Attendees — the event-day screen

One row per ticket order: the buyer's name, how many tickets of which tier with the ticket code, what they paid (a comp shows Comp · £0.00, and a ticket sold at the door shows what was paid at the venue — never "Free"), and whether they're in — Not checked in, or "Checked in · 2 of 4" as people arrive. Cancelled orders sit at the end, each saying where its refund stands. The search box above the list finds an order by the buyer's name, any named guest, part of an email, phone digits or the ticket code. If add-ons were sold, Add-ons to prepare: tallies them for the kitchen.

Click a name to open its Ticket order: the tickets, what was paid, when it was bought and how it checks in (one QR per order, or one per guest), the contact details (partly hidden — View customer opens the whole profile), any add-ons, and its Ticket history — bought, each check-in with its own time and who did it, a cancel, and where a refund stands. Resend ticket emails the ticket again to a customer who lost it.

Staff with the ticket-redemption permission see Check in on any order with people still to come: it opens the same check-in window as the Scanner's Find a guest, to admit the whole order, some of it, or each named guest, recorded as "Checked in from the guest list (no QR)". Once everyone is in, the row shows Undo instead — the window lists every check-in on the order with its own Undo, and on a group ticket lets you set how many are in.

Cancelling a ticket

In the ticket order, choose Cancel + full refund or Cancel (no refund) — a comp or a free ticket shows Cancel ticket. ResoFlow always asks first and says exactly what will happen: the amount and where it goes back to, and whether the customer is emailed. Then you confirm with your password or a manager's PIN. A ticket opened as a booking (from a customer's Tickets tab, for example) offers the same cancel choices and Resend ticket. More in How do I cancel an event or refund a ticket?

The two buttons beside the search

• Message all attendees — opens a window with a subject and a message that emails every active ticket holder; cancelled tickets are skipped. You can also tick Post to saved Google Wallet passes. Sending to 10 or more people asks you to confirm your password. Use it for news about this event only ("doors open early", "menu change") — ticket holders include customers who opted out of marketing, so offers belong in Marketing, not here. If your emails won't stretch to everyone (the Free plan's monthly emails), ResoFlow asks before sending: send it now to the ticket holders who bought first, or send to them now and the rest automatically as soon as you have more emails. The rest wait until the event starts at the latest — anyone still waiting then doesn't get it, and your Activity log says so.
• Export CSV — asks you to confirm it's you, then downloads the attendee list (name, contact, quantity, tier, add-ons, ticket code, paid amount, status, refund, purchase time). It isn't offered in the staff portal. The list holds customers' contact details, which come with the paid Tickets tier: on the free tier the button is shown locked, and the Scanner's check-in list (names only) downloads instead.

Assigning tables (seated and mixed events)

The Seating card sits above the list:

• Open Unassigned, click Select table beside a party, tick a table (or several — a large party can be split across tables), then click Assign.
• Or click Auto-fill all to place every unassigned party automatically — it fills best-fitting tables and splits parties across tables where needed.
• Assigned lets you Change or Unassign; each row in the list below shows its table.

Check-in — the door on the night

Checked in (people, before and after the start), Still to come (or No-shows once it has ended), how the QR codes work, and Open the Scanner set to this event, with arrivals by the quarter hour.

Comp / customer-list tickets

Click Comp ticket in the event's header: find the customer first (or New customer — skip), check their details, pick the tier and how many, then Issue comp ticket. It's free, no payment is taken, it still counts towards capacity, and the customer gets a normal ticket email. When the event is full it says so first.

Related: How do I check tickets at the door? · How do I cancel an event or refund a ticket? · How do I create an event?