How do I set up ticket tiers, prices and add-ons?
Free or paid tickets, up to five tiers with launch windows and sequential release, per-order caps, and paid add-ons at checkout.
Tickets are set up on the Tickets & pricing step of the event builder (Events → Create event, or open an event and click Edit). Events are available on Pro plan and above, and with the Tickets product.
Free or paid
Use the Free event / Paid tickets switch. Paid tickets need Stripe connected — choosing Paid tickets without it shows "Connect Stripe first in Settings → Payouts & Stripe to accept payments". On a paid event every tier needs a price above £0.
Tiers
You can have up to 5 tiers. The Templates row gives quick starts — Simple (one General Admission tier), Early Bird (a cheaper early tier plus Standard) and Multi-Launch (Pre-Sale → Standard → Last Chance). Each tier has a Tier name, Price (£) and Quantity; click Add tier for more.
Two tier tools worth knowing:
- Launch window (the clock icon on a tier) — optional Opens at / Closes at date-times, for scheduling pre-sales. Leave empty and the tier is always available.
- Ticket tier release (appears with 2+ tiers) — Customers choose (customers pick any tier that's on sale) or Sequential release (only the first available tier is on sale; the next unlocks when it sells out).
For a seated event with one tier, the quantity is auto-set from your selected tables' capacity; with several tiers you split the seats yourself and the builder checks the split adds up.
Per-order cap
Max tickets per order — blank means guests can buy up to 10 per order; set 1–10 to cap it lower. The cap is shown on the public event page.
Add-ons & upsells
On paid events, the Add-ons & upsells section lets you offer paid extras at checkout — a drinks package, an extra course, merch. Up to 30 add-ons, each with a name, Price (£) and Max per order (1–100). Customers add them to their order and the total is added to the ticket charge; add-ons don't use ticket capacity.
Related: How do I create an event? · How do I publish an event and sell tickets? · What does the ticket buyer see?