How can Rezo help, and what can't it do?

What Rezo (the in-app support assistant) knows, what it can look up for you, when it brings in a person, the rating and thumbs buttons, and the switch that lets it remember your recent conversations.

Rezo is the support assistant inside your dashboard and staff portal (the chat button in the top bar) and on ResoFlow's public website. It answers from the same help guides you're reading now, and it knows which screen you have open, so "how do I change this?" usually gets the right answer without you saying which "this". This guide is the honest list of what it can and can't do.

The four parts of this guide

Rezo is for everyone at your venue who uses the dashboard or the staff portal, and for visitors to ResoFlow's website. Each part below is its own guide:

• How do I use the help panel? — the help panel's four tabs (Ask Rezo, Guides, Messages and Suggestions), opening and closing it, watching a reply arrive, what's under each answer, and Work it out with Rezo in the search.
• What does Rezo know, and what can it look up? — what Rezo knows about your venue, checking whether an email or text was sent, looking up one booking, making a booking or finding why one can't be made, Rezo memory, and the short list of what it can answer.
• Can Rezo change my settings for me? — the change cards you save yourself (with Undo and Confirm it’s you), what Rezo never changes, the settings it can offer, several changes at once and a whole special date.
• How do I report a problem or reach a person through Rezo? — telling the ResoFlow team about bugs, feature ideas and broken pages, when Rezo doesn't have a guide, rating an answer and getting a person, and while your question is with the team.

Related: How do I use the help panel? · What does Rezo know, and what can it look up? · Can Rezo change my settings for me? · How do I report a problem or reach a person through Rezo? · How can Rezo help me with a set-up step? · How can the ResoFlow team help inside my account (support access)? · What are Rezo's suggestions? · How do support conversations work?