Ways to run ResoFlow — which setup matches your venue?

Four common ways to run ResoFlow — full service, reference-only, events-only and walk-in-first — with a guide for each.

ResoFlow doesn't force one way of working. Most venues run the full booking lifecycle, but plenty use it more lightly — as a booking diary, an events box office, or a walk-in board. Find the description that sounds like you, then follow its guide.

1. Full service (the default)

Is this you? You take bookings (online and over the phone), greet customers at the door, and want the dashboard to mirror the room in real time — who's due, who's arrived, who's seated, which tables are free. You mark customers through confirmed → arrived → seated → cleared during service, and the floor plan, waitlist and turnaround timings all work from that.

Nothing to switch on — this is how ResoFlow works out of the box. Start with What do the booking statuses mean and how do I move customers through them? and How do I use the Home screen?.

2. Reference-only ("we don't seat guests in the app")

Is this you? You want ResoFlow for taking bookings, confirmations, reminders and deposits — but during service the team works from the printed list or memory, and nobody touches the app at the door. No arrivals, no seating, no clearing.

That's a perfectly good way to run it, but a few automations assume you mark arrivals — the guide shows you the handful of switches to check so nothing fires by mistake: Running ResoFlow reference-only.

3. Events without table bookings

Is this you? You sell tickets to DJ nights, tastings or one-off dinners, but you don't want anyone booking an ordinary table online. Maybe you don't take table bookings at all.

One toggle does it: switch off Accept online table bookings and your booking page politely says you're not taking online bookings, while every event page keeps selling tickets as normal. See Selling event tickets without table bookings.

4. Walk-in-first

Is this you? Most of your trade walks through the door. You might take the odd booking, but the day-to-day job is seating walk-ups fast and knowing which tables are free.

Switch on walk-ins (they're off by default), optionally close online bookings, and run service from the floor plan: Running a walk-in-first venue.

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You can mix these — an events-only venue might also run reference-only for the odd private booking, and a walk-in-first pub might still take online bookings for weekends. Each guide says which switches matter.

Related: How do I sign up and set up my restaurant? · What is each part of the dashboard for?