How do I control dashboard alerts and sounds?

Set your team's notification sounds, which alerts appear where, the rules that trigger them, and email copies of key events to staff.

Everything about in-app alerts — sounds, which notifications show where, the rules that trigger them, and email copies to your team — lives in Settings → Alerts & sounds. Only Owners and Admins see this page; each staff member can still override the sound and notification defaults for themselves in their own profile.

Sound

• Open the Sound section.
• Notification sounds — the team-wide default, on by default. Each person can change their own preference (or mute their device) in their profile.
• Volume — 0–100% in steps of 5 (default 100%).
• Use the Test sounds buttons — New booking, Table ready, Attention, Subtle, New order — to hear each tone at the current volume.

Hear nothing when you test? The device itself has the final say: on an iPad or iPhone, check the silent switch (or Silent Mode in Control Centre) and the volume buttons — those silence ResoFlow's sounds no matter what's set here. If your device has Reduce Motion turned on (Settings → Accessibility → Motion), ResoFlow's sounds default off too — a small note appears explaining this, and you can turn sounds back on in your notification preferences. If the browser has blocked sound instead, ResoFlow tells you: a test button shows a warning, and when a real alert can't play you'll see a small Enable sounds button near the bottom of the screen — one tap turns sounds back on.

Using ResoFlow added to an iPad/iPhone home screen? Apple requires one tap on the screen after you open the app before any website may play sound. ResoFlow shows a small "Tap anywhere to enable sounds" note when you open it — your first tap on anything turns sounds on for that session, and alerts ring on their own from then on.

Notification defaults

The Notification defaults section is a grid: a master switch per category, then a Bell / Toast / Sound mini-toggle per notification type — bell means it appears in the notification centre, toast is the transient pop-up, sound plays a tone. These are the defaults your whole team inherits; anyone can override their own in their profile (How does the notification bell work?). System notifications (billing, security, staff, support and platform) are always on for owners and admins and can't be switched off.

If you use Order & Pay, there's a New table order (Order & Pay) type in that grid — a customer has placed and paid for an order at their table. It arrives with all three channels on (bell, toast and sound) for everyone, since a paid order nobody notices is a customer sitting waiting. Separately from this grid, the Orders board itself rings continuously while an order is waiting to be acknowledged — that's deliberate, so a board across the room can't be missed, and it has its own silence toggle on the board that applies to that device only.

Email copies to staff

Available on Plus plan and above, and with any paid ResoFlow product. Enter a Restaurant notification email, then tick which events get a copy — there are 13, including New bookings, Cancellations, Modifications, No-shows, Booking payments, Event ticket purchased, Waitlist promotions, Event sold out, Event almost sold out, Event ticket cancelled, No-show fee scheduled, No-show fee charged and No-show fee failed. All are off by default.

The Booking payments copy covers every payment on a booking — deposits, pay-in-full payments, extras, pre-orders, additional payments and no-show fees collected by payment link — and the email's subject and receipt always state exactly what was paid (for example "Deposit + extras received" with the deposit and each extra listed line by line). Pre-order payment copies also break down the VAT included in the dish prices (from each dish's VAT rate on the menu) and show your VAT number — but only when you've entered one on Settings → Payouts & Stripe; deposit and other payment copies never show VAT.

Alert rules

• Booking end-time alerts (on by default) — prompts you to clear or extend when a seated booking reaches its end time.
• Auto-clear finished tables (on by default) — frees a table automatically after its booking ends. Pick the Grace period (minutes after end time) from the fixed choices 0, 5, 10, 15, 20, 30, 45 or 60 minutes (default 15).
• Late arrival alerts (on by default) with a Late arrival threshold picked from 5, 10, 15, 20, 25 or 30 minutes (default 15).
• Automatically mark no-shows with a No-show threshold picked from 15, 20, 25, 30, 45 or 60 minutes (default 30). Walk-ins and waitlist entries are excluded. New accounts start with this off; accounts set up earlier have it on unless they've switched it off. If you don't mark customers as arrived at the door, keep it off — otherwise every booking is automatically marked a no-show, and customers who paid a deposit are emailed that it's been kept (Ways to run ResoFlow — reference-only).
• Click Save changes.

Alert display style

Choose Full screen or Toast per alert type — late arrivals, booking end-time, no-shows, table ready (waitlist), and unassigned large parties. Full screen pauses your workflow until actioned; toast shows a dismissible banner (the default). The no-show row is managed through the late-arrival alert while late alerts are on.

Related: How does the notification bell work? · How do staff set their own theme and notification preferences? · How do I mark a no-show (and charge the fee)?