Why isn't my venue on the ResoFlow directory?

The directory at resoflow.co.uk/venues gives a card to venues with a confirmed booking or paid order in the last 60 days and lists every other venue A to Z — how it decides, and the switch to stay off it.

The ResoFlow directory (resoflow.co.uk/venues) gives a card to venues that are actively taking bookings or orders through ResoFlow — at least one confirmed booking or paid order in the last 60 days — and lists every other venue by name and town in its A to Z list, each linking to the venue's own page. A confirmed booking means one that was honoured or is on the books (confirmed, seated or completed — never a cancellation, a no-show or a waitlist entry); a paid order is any Order & Pay order that wasn't rejected. A quiet venue loses its card (it stays in the A to Z list) and gets it back by itself the night after its next booking or order.

Your venue has no card if:

• No activity in the last 60 days — the most common reason for a new venue. It is still in the A to Z list, and its card appears the night after its first confirmed booking or paid order.

And it isn't listed at all if any of these is true:

• You've switched on "Don't list my venue in the ResoFlow directory" — in Settings → Venue → Venue profile, under Your public pages. Switch it off to be listed again while active.
• Your public pages are hidden from search engines — the directory follows Hide from search engines, which sits right beside it.
• Your account isn't active — a suspended, cancelled or not-yet-completed account is never listed.

The list is rebuilt once a night, so a change shows by the next morning, not instantly. The line under the switch in Your public pages tells you whether your venue is showing right now and, if not, which of the reasons above applies.

What the directory shows about your venue: your name, your town, your opening line (the one under your name on your venue page — or the first line of your website's About text if you haven't written one), your cover photo (or your logo), and a Book a table button (or See venue, if you don't take bookings) with See menu when you have a menu — the same public facts already on your own pages, never any customer's details.

Related: How do I share my online booking page? · How do I get more bookings from Google, Apple Maps and social media?