Why does it say "having trouble verifying your connection"?

What the "We're having trouble verifying your connection" message means, why it appears, and how to get past it in a few seconds.

Occasionally a full-screen message appears saying "We're having trouble verifying your connection", with a Try again button and a smaller Reload the page link. It can appear to anyone — a customer opening a booking page or a restaurant opening the dashboard.

What it means

ResoFlow runs a quick automatic check that each visit is coming from a real person's browser — it protects restaurants and their customers from bots and abuse. For almost everyone it's completely invisible. This message simply means the check couldn't finish; nothing is wrong with your account or booking, and no one is accusing you of anything.

As the message itself says, it's usually temporary — a weak or changing connection can cause it. The common innocent causes:

• a slow or patchy connection — hotel, airport or café Wi-Fi, a train, a weak mobile signal;
• switching networks mid-visit (for example Wi-Fi dropping to mobile data);
• a strict VPN, an ad or content blocker, or a very strict private-browsing mode quietly blocking the check.

What to do

• Press Try again. It re-runs the check on the spot without reloading — the button shows "Checking…" while it works, and the message disappears by itself once the check passes. On a flaky connection, trying a second time a moment later often does it.
• Using a VPN or an ad/content blocker? Pause it (or allow this site) and press Try again.
• Reload the page — the smaller link under the button — or close and reopen the tab.
• Try another connection — for example switch from the venue's Wi-Fi to mobile data, or the other way round.
• Still stuck? If you're a customer, ring the restaurant — they can take your booking directly. If you run a restaurant on ResoFlow, contact support through the chat bubble or the contact page.

The booking-page puzzle

Separately, when you submit a booking (or join a waitlist), the form's bot-check can occasionally show a quick puzzle from Cloudflare before it accepts. That's normal — complete it and carry on; your details are untouched.

Related: What do customers see when they pay online? · How do customers use the customer portal?