How do I take bookings through WhatsApp?

Share a click-to-chat link customers tap to message you with a booking enquiry, and put your booking link on your WhatsApp Business profile.

The WhatsApp channel gives you two links with two jobs:

• Your click-to-chat link — customers tap it and a WhatsApp chat with your restaurant opens, with "Hi, I'd like to book a table" already typed and ready to send. ResoFlow builds it from your restaurant phone number.
• Your booking link — for your WhatsApp Business profile's website field, and for pasting into chats, so customers can book directly without waiting for a reply.

Customers who use the booking link land on your normal ResoFlow booking page, so deposits, no-show protection and confirmations all work exactly as usual.

Only Owners and Admins see the Get more bookings page.

Find both links

• Go to Settings → Compliance & integrations → Get more bookings, find the WhatsApp card and click View steps.
• The Your click-to-chat link card shows your ready-made chat link with a Copy button. If it asks you to add your restaurant phone number instead, set the number in Settings → Restaurant profile first and the link will appear.
• The Your booking link card below it has your tagged booking link (it ends ?source=whatsapp), so bookings made through it show as "WhatsApp" in Analytics → Booking sources.

How to use them

• Copy your click-to-chat link and add it wherever customers find you — your website, social bios and posts. Customers tap it and a chat with you opens, message ready to send.
• Using WhatsApp Business? Paste your booking link into your profile's website field so customers can book without waiting for a reply.
• Reply to booking chats with the booking link too — it saves the back-and-forth.

Related: How do I get more bookings from Google, Apple Maps and social media? · How do I take bookings from Instagram? · How do I share my online booking page?