Your domain — your web address and email

Connect the domain you already own — your address serves your venue page and your customer emails send from it.

Your domain (£7/month, or £70/year — two months free) connects the domain you already own to ResoFlow: your address serves your venue page, and your customer emails send from your domain too. It is a product on the Products page — available on any plan, or none, and it keeps working if your plan ever changes or ends.

You bring your own domain (about £10–£15/year at any registrar such as GoDaddy, 123-Reg or IONOS). ResoFlow never sells or registers domains, so you always own yours outright.

Connecting your domain

Everything happens on the Your domain tab of the Your website page (/dashboard/website — the two products are one story; the old Settings → Your domain entry now points you there). The connect walk-through shows a progress strip — Your domain → One record → We check → Live — so you always know where you are:

• Type your domain — just the address itself (like thebistro.co.uk), without www. or https://.
• Paste one record where you bought your domain. The page shows you a single CNAME record — Type CNAME, Name/Host www, pointing at ResoFlow — with a copy button for each part. You add it in your provider's DNS settings (look for "DNS", "Manage DNS" or "Advanced DNS").
• We check — press "I've added it — check now", or just leave the page: we keep checking every few minutes and email you the moment it connects. DNS changes usually travel in 5–30 minutes, occasionally up to a day.
• Live — your security certificate (the padlock) is issued automatically and renews itself. Your site lives at www. your domain; most providers have a free "website forwarding" switch that sends the bare address (without www) to the www one.

Once live, your domain becomes your official address for search engines: your pages tell Google that your domain is their one true home, so the search value you build lands on your name. Old resoflow.co.uk links keep working and lead to the same place.

Your email address

After the domain connects, the same page offers "Set up my email address". This creates a few more records to paste at your provider (the same place as the website record) — including a required DMARC row, which helps your email land in inboxes. The page shows each record's verification status and a "Check again now" button.

Two honest reassurances, both true by design:

• These records don't touch your existing email. Your current inbox, and anything you already send and receive at your domain, keep working exactly as they are — the records only add a new permission for ResoFlow to send on your behalf.
• Your emails never stop. Until your records verify — and any time verification ever lapses — your customer emails simply send from ResoFlow's own address, exactly as they always have. Nothing bounces and nothing is lost.

Once verified, booking confirmations, reminders and other customer emails send from bookings@ your domain. Replies still go to your real inbox, as today. Bills, security and account emails to you still come from ResoFlow — that's deliberate, so you always know which emails are ours.

Marketing is your choice. A brand-new sending address has no reputation yet, so large marketing sends from it are more likely to land in spam at first. Marketing therefore keeps sending from ResoFlow's established address until you switch on the acknowledgement on the same page — you can switch it back any time, and booking emails stay on your domain either way.

Troubleshooting

"My website stopped working"

We run a daily health check on every connected domain. If your site stops serving, the usual cause is that the www record at your provider was changed or removed — the health alert you receive says exactly this. Check your provider's DNS settings: the www record should still be a CNAME pointing at the value shown on the Your domain tab of the Your website page (the tab can show you the record again, with copy buttons). Once it's restored, the certificate re-issues automatically and your site comes back — nothing needs re-doing in ResoFlow.

"My domain expired"

Your domain's registration is held with your own provider, and renewing it is the one thing we can never do for you. If it lapses, your website and your venue-domain email stop working — but nothing is lost: your customer emails safely switch back to ResoFlow's address, and everything resumes on its own once you renew at your provider (usually a two-minute job, often set to auto-renew). We watch the renewal date in the daily health check and warn you beforehand, by email and in your dashboard bell.

"Verification has been Pending for ages"

Two common causes, both fixable at your provider:

• A small typo in the record. The checker is honest about this — if it finds a record pointing at a slightly wrong value, the page shows what we found next to what it should be. Edit the record and paste the exact value with the copy button. A classic trap: some providers add your domain to the Name box for you, so typing www.thebistro.co.uk becomes www.www… — the Name/Host should say exactly www.
• The record was added somewhere that rewrites it. If your DNS is hosted with a provider that proxies records (for example a Cloudflare account of your own with the orange cloud switched on for the record), turn the proxying OFF for the records ResoFlow asked for — they need to be plain DNS entries for verification to see them.

If you added the record less than a day ago, it may simply still be travelling — we keep checking and email you the moment it lands.

"My emails say they're sending from resoflow.co.uk again"

This is the safety net working, not a fault. If any of your email records stops verifying — most often because a record was removed or changed at your provider — your customer emails fail open: they switch back to sending from ResoFlow's established address so nothing ever bounces and no email is lost. The health check alerts you when this happens. Restore the records shown on the Your domain tab of the Your website page (it shows which row stopped verifying), press "Check again now", and sending flips back to your domain automatically once everything verifies.

"What happens if I cancel?"

Your domain never just goes dark. If you remove the product (or your billing lapses):

• Everything is kept for 30 days — re-adding the product restores your site and email with no set-up to redo.
• During those 30 days your domain shows a simple card with your venue's name, phone number, address and opening hours, and invites customers to book by phone — never an error page, never a dead padlock.
• Emails switch back to sending from ResoFlow's address — nothing bounces.
• After 30 days the connection is removed and your domain is entirely back in your hands.

Deleting your ResoFlow account removes the connection straight away.

Related guides

• How do I set up my venue website?
• What do the analytics show? — owning Your domain adds a Website stats tab (page views and link clicks, counted without cookies)
• Email and notifications
• Credits and add-ons