How do I set up collection and delivery ordering?

Switch on order-ahead collection and delivery — hours and last orders, wait time and time slots, minimum orders, cash, card taken at the venue, delivery areas and fees, and the go-live checks.

Collection and delivery let guests order ahead from your live menu and either pick the order up at the venue or have it delivered by your own team. They come with Order & Pay — table, collection and delivery (£39 per month, on sale now — add it from Account → Plan and usage, or choose it at sign-up) or the Complete plan, and they build on at-table Order & Pay: same menu, same Orders screen, same refunds. Delivery is always your own drivers — ResoFlow never uses couriers.

Everything lives in one place: Settings → Order & Pay, in the Collection & delivery section (the gear at the top right of the Orders screen opens the page). Each channel — Collection and Delivery — has its own switch and its own settings, so you can run collection only, or both. With Order & Pay at the table only, the section is one locked line that names the product (and its price) collection and delivery come with — there's nothing to set up until you have them. If you lose collection or delivery while one is still switched on, the section stays with a note until you switch it off.

The four parts of this guide

Collection and delivery are for venues that want guests to order ahead from the live menu — to pick up at the venue, or brought by your own team. Each part below is its own guide:

• How do I switch on collection and delivery? — the step-by-step Set up collection and delivery window, switching collection on (Stripe, ordering hours, the allergen check), and delivery: the area, the fee bands, free delivery, promotions and VAT.
• How do I set collection and delivery times and fees? — the wait time and the busy adjustment, time slots and ordering ahead, pausing order-ahead during an online booking pause, the minimum order, cash, card taken at the venue, the 50p + 1% fee, and alcohol.
• What do guests see when they order collection or delivery? — the Order tab and the chooser, the address check, picking a time, the checkout's codes, rewards and details, and the receipt and live status page.
• How do I run collection and delivery orders? — orders your team keys in and their payment links, after the order arrives, collection and delivery on the Orders screen, and what happens if nobody sees an order.

Related: How do I switch on collection and delivery? · How do I set collection and delivery times and fees? · What do guests see when they order collection or delivery? · How do I run collection and delivery orders? · How do I set up and run Order & Pay? · Different prices per channel · Kitchen printing · How do tips added after the order work? · How do saved delivery addresses work? · How do guest reviews work? · How do I connect Stripe?