What does a guest see at the order checkout?

The guest's basket and Pay step — email and sign-in, joining loyalty, codes and gift cards, rewards, the 18-or-over tick, the tip and the allergy question.

Part of How do guests order and pay at the table?. This part covers the checkout: the basket and its steps, everything on the Pay step, and the allergy question every order must answer.

Checkout

A floating Your order bar shows how many items and the running total. Adding a dish raises no pop-up message: the bar's count and total change with a short bump (none where the phone is set to reduce motion), the dish's own button reads "Added ✓" for a moment, and a screen reader hears one short line such as "Added Steak & ale pie — 3 items in your basket". Tapping the bar opens the order on the page, as numbered steps — Your order then Pay (a collection or delivery order has a Your details step in between). First the basket, shown once: each dish with − and ＋ (down to nothing takes it out), its note, the Subtotal and a line saying what's still to come (the tip at a table; on a collection or delivery order, any delivery charge and order fee too), with Back to the menu and Add more dishes to go back to the menu where the guest left it. Continue moves on to Pay, still on the page — a Previous step link goes back with everything typed kept. Every step, forward or back, opens at its top, so on a phone nobody misses what starts a step — the code box, a reward, the allergy question, the tip. Back goes one step at a time — Pay, Your details, the basket, then the menu — and only from the menu to the venue's page; the phone's or browser's own back button does the same, and nothing asks "leave your order?" because the basket is kept on the device for three hours. On the Pay and Your details steps a summary card lists every dish, any offer or reward, the tip and the total (beside the steps on a computer, under them on a phone); on the basket a computer shows just the total beside it. The one button stays at the bottom of the screen on a phone.

While a basket is kept, the venue's Order button — the bar at the bottom of a phone, the bar at the top of a computer, and the Order button on the venue's own website — shows how many items are in it, and tapping it goes straight back into that basket the same way it was started: at the table (and the same table), for collection or for delivery. The number goes when the order is placed or the basket expires.

The Pay step

The Pay step has:

• An email address (required — it's where the receipt goes) and an optional first and last name. Once an email is typed, every guest sees the same small offer under it — "Sign in with your email" with Send me a code and Continue as guest (when your venue includes guest accounts) — so the page never tells anyone whether an email has ordered with you before. The 6-digit code fills in their saved details; a device that signed in with a code in the last 30 days is recognised as soon as the menu opens, so the details are already filled in at the checkout (only boxes still empty are filled — nothing typed is replaced). On a collection or delivery order, Your details asks for the email first, then the first and last name, then the mobile.
• Where the venue runs a loyalty scheme and invites guests to join when ordering, an un-ticked join box sits under that for anyone who isn't signed in — for example "Tick to join The Bistro Club — confirm your email and this order earns 1 stamp", with "We’ll email you a link to confirm." under it (where that kind of order doesn't earn on its own, the scheme's own earn line instead — "Join The Bistro Club — Loyalty members earn a stamp with every visit."). Ticking it joins once the order is paid: a new member gets one confirmation email and is in with one click — and that click earns the order as it would for any member, on the day it was ordered. A guest who continues as a guest without ticking hears the honest line "No stamps on this order — sign in next time to collect them." A guest who signed in with a code and isn't a member yet sees "Join The Bistro Club — this order earns 1 stamp" instead: they join at once and that order earns. The box looks the same whoever's email is typed, so the page never tells anyone whether an email belongs to a member.
• One Have a code or gift card? row (just Have a code? where the venue doesn't take gift cards for orders, and just Have a gift card? where the venue has no live order code — a promo code box only appears where a code can work) that opens a promo code box on the order checkout of a venue with a live typed code for orders — a code that's wrong, paused, used up, not started yet or meant for a different kind of order gets a plain one-line message under the box saying so (where the venue has a live code, a Have a code? link in the basket, beside Add more dishes, opens the checkout with the box open) — and a gift card box where the venue accepts gift cards for table orders — any remaining balance stays on the card, and a card that covers the whole order skips the payment step entirely. Some promotions only cover part of the menu — their label says exactly what ("20% off food", "50% off cocktails"), the discount applies only to those items (everything else is paid in full), and if nothing in the order qualifies yet the applied code says so honestly ("This code only applies to cocktails — nothing in your order qualifies yet") instead of silently doing nothing.
• Where the venue has switched it on for that kind of order (a venue can allow rewards at the table but not on delivery, say), a signed-in loyalty member with an affordable reward sees a "Use a reward?" picker. A reward the venue has linked to a menu category or dish works as a true free item: the member picks any one qualifying item from their order (or the linked dish itself) and that item's actual price comes off the bill as a free line — a category-linked "free coffee" reward covers whichever coffee they chose, at its real price. Other rewards come off as their money value. One reward per order: it comes off after any promotion and never touches the tip — and where the venue allows it (most do — it's the venue's choice) its value can come off set menu & deal prices too, so even a deal-only order can use one. If the reward is worth more than the order the checkout says so up front — "covers your order — no change given", with the unused value not carried over. A reward that covers the whole order skips the payment step, exactly like a gift card. The reward's stamps or points come off the member's balance when the order is placed, and the venue's usual limits (daily redemption cap, one-per-member rewards) apply just as they do at the venue.
• The allergy question every order must answer — "Does anyone in your party have a food allergy or intolerance?", No or Yes (see "The allergy question" below).
• When the order contains alcohol, an 18-or-over tick. When alcohol is in the order, the venue's failed-ID refund policy is always shown under the 18-or-over tick (a neutral "please ask our team" note until the venue writes its own), so guests know what happens if they can't show photo ID at the table before they pay.
• An optional tip, just above the total — no tip, 5%, 10% or 15% (each showing what it comes to in pounds) or your own amount. Some venues preselect a suggested percentage; "No tip" is always one tap away and your choice is never overridden. A venue that doesn't take tips shows no tip row at all.
• The total to pay, then Continue to payment: the card form appears in the same step and the button at the bottom becomes the pay button, showing the amount. When the order holds something — a dish there are only a few of, the collection or delivery time, a limited offer or a reward — the Pay step shows how long it's held for (15 minutes: "Held for you · 14:32 left"). If the time runs out, the card form stops and Try again starts the payment afresh, holding them again if they're still free. Back returns to the details (any code or reward the unfinished payment was holding is let go at once).
• A small "By paying you agree to [the venue]'s Order Terms" line linking the venue's terms.

The allergy question

Every order asks "Does anyone in your party have a food allergy or intolerance?" with two buttons, No and Yes — neither is chosen for the guest, and one must be chosen before they can pay. No lets them pay as normal. What Yes does is the venue's choice: at most venues the guest sees "Please order with a member of the team, so the kitchen can check each dish for you." and the order can't be sent from their phone (collection and delivery guests are asked to call the venue); where the venue lets guests tell it with the order, they write a short note under Tell us about the allergy (up to 300 characters) that goes to the kitchen with the order and shows on their receipt. Any extra allergy line the venue has chosen from ResoFlow's list shows plainly under the question, and a Details link reveals the full allergen wording.

Related: How do guests order and pay at the table? · What does a guest see when they scan to order? · How does a guest pay, and what happens after? · What does the guest see when paying a deposit or saving a card?