How do guests order and pay at the table?

What a guest sees with Order & Pay — scan the table QR, build an order from the live menu, pay by card and get an itemised receipt.

Where a venue has Order & Pay switched on (it comes with the Complete plan, or on its own as the standalone Order & Pay product), the per-table menu QR codes become ordering codes. Here's the guest's journey, start to finish.

The three parts of this guide

This guide follows a guest who orders from their own phone at the table — no app to download. Each part below is its own guide:

• What does a guest see when they scan to order? — scanning the code and the live menu (allergens and dietary marks in words, dish choices, notes), ordering without scanning a table code, and set menus & deals.
• What does a guest see at the order checkout? — the basket and its steps, the Pay step (email and sign-in, joining loyalty, codes and gift cards, rewards, the 18-or-over tick, the tip), and the allergy question.
• How does a guest pay, and what happens after? — paying by card, the order number and live status page, the receipt, order history, and what happens if something goes wrong.

Related: What does a guest see when they scan to order? · What does a guest see at the order checkout? · How does a guest pay, and what happens after? · How do I set up and run Order & Pay? · How do I build my menu? · What does the guest see when paying a deposit or saving a card?