How do tips added after the order work?

Guests can add a tip for 24 hours after a collection or delivery order arrives — ResoFlow takes no fee from it (Stripe's card fee applies, as on any card payment), and it can be refunded in-app.

A guest who paid online for a collection or delivery order can add a tip after it arrives — a driver who was brilliant, a collection that was ready early. There's nothing to switch on: it comes with collection and delivery ordering — unless you've switched off Offer a tip at checkout (Settings → Order & Pay → Tip suggestion), which stops tips here too for orders placed while it's off.

How it works for the guest

Once the order is delivered or collected, the guest's order status page shows a Happy with everything? Add a tip card (their receipt email links to the same page). It says "No extra charge — your tip goes to" your venue's name. They pick an amount — £1, £2, £5 or Other for their own, between 30p and £200 — and pay it as a fresh card payment through your venue's own Stripe account. The window stays open for 24 hours after the order arrives, and each order can carry one added tip. If a guest taps two amounts at once, only the newest stays open to pay, and if a second tip payment ever does go through it is refunded to their card in full automatically — the order keeps one tip. Saved card details are never charged without the guest doing this themselves. Once the tip is paid, the guest is emailed a receipt for it (always sent — money emails have no switch).

The money

• No fees are ever taken from tips — not ResoFlow's platform fee, nothing. The tip goes to the venue in full (Stripe's standard card-processing fee applies to the payment, as with any card payment).
• The tip shows as its own honest row on the order's detail and in Past orders, and joins your tips totals on Analytics → Orders.
• Tips never count towards the platform fee on the order — the fee is worked out on the order money excluding tips, always.

Refunding an added tip

If a tip needs to go back — added by mistake, or as a goodwill gesture — open the order's detail and use Refund the tip: the whole tip returns to the guest's card, in-app, behind the same manager PIN (or owner/admin password) as other refunds. You never need your Stripe dashboard.

Related: How do I set up and run Order & Pay? · Collection and delivery