How do I export my payment income and preview card fees?

Download a CSV of your ticket and deposit income for any date range, and preview exactly what you'll receive after fees.

Both tools live on Settings → Payments & deposits → Payments (available with deposits — Plus plan and above — or with the Gift Cards, Tickets or Order & Pay products; only the owner and admins can view this page). The same page's ResoFlow platform fees card lists what ResoFlow charges on every kind of customer payment — event tickets, booking deposits, pay-in-full bookings, Extras, Order & Pay table orders, gift cards and no-show fees — each at its live rate (Free ✓ where there's none), with Stripe's own processing fees always shown separately. Stripe's fees are charged by Stripe directly under your own Stripe agreement — they differ by card type and payment method, Stripe may change them at any time, and Stripe's current pricing page is always the authoritative source; ResoFlow's platform fees never include Stripe's.

Export your income

Exporting income is owner-only — admins can view the Payments page, but the Income export card (and the Income & payouts Stripe-dashboard button) only appear for the owner.

• Open Settings → Payments & deposits → Payments and find the Income export card.
• Pick your From and To dates — they default to this calendar year, but you can choose any range (for example the tax year).
• Click Export income (CSV).

The CSV lists each event-ticket order and booking payment with the gross amount, the ResoFlow platform fee, the net, and any refunds — handy for your accountant or Self Assessment. Pay-in-full bookings and paid extras are included: each booking's payment appears as one row for the full amount charged (typed "Booking payment" in the CSV, with a descriptor telling deposits and paid-in-full bookings apart). Partial refunds show too, with a "partially refunded" status. Stripe's own processing fee per payment is shown in your Stripe dashboard (the Income & payouts button on the same page). You'll be able to export income once you've connected Stripe and taken your first payment.

Preview fees

• Open the Fee calculator card.
• Choose the Payment type — the dropdown covers every kind of guest payment: 💷 Booking deposit, 🎟️ Event ticket, 🍽️ Pay-in-full booking, ✨ Extras / pre-order, 🔗 Payment link, 🎁 Gift card and 🛎️ Order & Pay order — enter the amount, and pick the Card type (🇬🇧 UK card, 💳 UK premium card, 🇪🇺 EU card or 🌍 International; each carries a different Stripe rate).
• The breakdown shows the Stripe processing fee, the ResoFlow platform fee, and You receive — what actually lands in your account.

Two things worth knowing about who pays what:

• Deposits currently carry no ResoFlow fee — you keep your deposits in full and only pay Stripe's standard processing fee; the platform-fees card and the calculator always show the live rate (Free ✓ while there's none). The same is true of pay-in-full bookings, paid extras, pre-orders, gift cards and payment links — no ResoFlow platform fee (both the platform-fees card and the calculator's Payment type dropdown cover every type, each at its live rate). Order & Pay table orders carry a flat 15p ResoFlow platform fee per paid order, deducted from the payout — the platform-fees card shows the live rate.
• Event tickets may carry a ResoFlow platform fee per ticket; the calculator always shows the live rate (it shows Free ✓ if there's currently none). You can pass this platform fee on to customers on the Events page's Settings tab — but Stripe's processing fee always comes out of your takings, because you're the merchant of record.
• Refunds and card fees — Stripe does not return its own card-processing fees when a payment is refunded. Those fees are charged by Stripe under your Stripe agreement and are paid to Stripe directly — ResoFlow never receives or holds any part of them. (The 15p Order & Pay platform fee is likewise not returned when you refund a table order.)

The rates shown are Stripe's standard card rates and can vary slightly by card brand. All fees are deducted automatically — no invoicing needed.

Related: How do I connect Stripe to take payments? · How do I publish an event and sell tickets? · How do I take booking deposits?