A payment's own page — fees and what you received

Open any payment from the Payments page to see exactly what the customer paid, Stripe's processing fee, ResoFlow's fee and what your venue received — plus its refunds.

Every payment on the Payments page has its own page. Click View on a row (or open a payment from the Payments list) and you'll see the payment's facts, the exact fee breakdown, and any refunds against it.

What you received

The page shows the same breakdown your Stripe dashboard does, in plain English:

• Customer paid — what the customer's card was charged.
• Stripe's processing fee — Stripe's own card-processing fee for that charge.
• ResoFlow's fee — the platform fee, when one applies. £0.00 is shown too, so you always see the full picture.
• You received — what actually reached your Stripe account.

These are exact figures from your Stripe account — they match what your Stripe dashboard shows for this payment, and nothing here is ever estimated. If you open a payment moments after it was taken, Stripe may not have settled the charge yet; the page says so and shows the exact fee once it's available — check back shortly.

Some records show no card fees at all: if a booking or order was covered another way (for example by a gift card, or taken at the venue), no card payment went through Stripe, so there are no card fees to show.

For gift cards sold online, the ResoFlow fee is added at checkout and paid by the buyer on top of the card's value — the page notes this where it applies.

Refunds

If money has been returned on the payment, a Refunds section lists each refund with its date and amount, plus what you've kept after refunds. Two honest fee facts to know:

• Stripe's processing fee isn't returned when a payment is refunded — on a full refund, your venue is out exactly that fee, and the page says so plainly.
• The ResoFlow fee comes back only when the whole charge is refunded — platform fees aren't returned on partial refunds.

Refunding from this page

Where the payment can still be refunded, a Refund… action sits next to the source link — the same refund flows as everywhere else in ResoFlow, with the same protections:

• Booking payments open the booking's refund dialog — a fixed amount (£) or a percentage of what's left.
• No-show fees are refunded in full, in one refund.
• Order & Pay orders open the line-by-line refund, so you choose which items (or units) to return.

Each needs the matching permission (*Refund payments and deposits* for bookings and no-show fees; Reject orders and refund the payment for orders) plus a manager's approval — a password confirmation, or a manager's PIN on a shared device. Event-ticket money is refunded from the booking itself (cancelling a ticket also releases its seat), so ticket rows point you there instead.

Getting here and who can see it

Open any payment via its View link on the Payments page. Like the Payments page, this page needs the View detailed financial reports permission and works on every plan. A link back to the source record — the booking, gift cards, or order history — sits on the payment's facts card.

Related: The Payments page · Deposit refunds · Connect Stripe · Gift-card refunds and corrections