A payment's own page — fees and what you received

Open any payment from the Payments page to see exactly what the customer paid, Stripe's processing fee, ResoFlow's fee and what your venue received — plus its refunds.

Every payment on the Payments page has its own page. Click View on a row (or open a payment from the Payments list) and you'll see the payment's facts, the exact fee breakdown, and any refunds against it.

What you received

The page shows the same breakdown your Stripe dashboard does, in plain English:

• Customer paid — what the customer's card was charged.
• Stripe's processing fee — Stripe's own card-processing fee for that charge.
• ResoFlow's fee — the platform fee, when one applies. £0.00 is shown too, so you always see the full picture.
• You received — what actually reached your Stripe account.

These are exact figures from your Stripe account — they match what your Stripe dashboard shows for this payment, and nothing here is ever estimated. If you open a payment moments after it was taken, Stripe may not have settled the charge yet; the page says so and shows the exact fee once it's available — check back shortly.

Some records show no card fees at all: if a booking or order was covered another way (for example by a gift card, or taken at the venue), no card payment went through Stripe, so there are no card fees to show.

For gift cards sold online, the ResoFlow fee is added at checkout and paid by the buyer on top of the card's value — the page notes this where it applies.

Refunds

If money has been returned on the payment, a Refunds section lists each refund with its date and amount, plus what you've kept after refunds. Two honest fee facts to know:

• Stripe's processing fee isn't returned when a payment is refunded — on a full refund, your venue is out exactly that fee, and the page says so plainly.
• The ResoFlow fee comes back only when the whole charge is refunded — platform fees aren't returned on partial refunds.

Refunding from this page

Where the payment can still be refunded, a Refund… action sits next to the source link — the same refund flows as everywhere else in ResoFlow, with the same protections:

• Booking payments open the booking's refund dialog — a fixed amount (£) or a percentage of what's left.
• No-show fees are refunded in full, in one refund.
• Order & Pay orders open the line-by-line refund, so you choose which items (or units) to return.

Each needs the matching permission (*Refund payments and deposits* for bookings and no-show fees; Reject orders and refund the payment for orders) plus a manager's approval — a password confirmation, or a manager's PIN on a shared device. Event-ticket money is refunded from the booking itself (cancelling a ticket also releases its seat), so ticket rows point you there instead.

Getting here and who can see it

Open any payment via its View link on the Payments page. Like the Payments page, this page needs the View detailed financial reports permission and works on every plan. A link back to the source record — the booking, gift cards, or order history — sits on the payment's facts card.

Related: The Payments page · Deposit refunds · Connect Stripe · Gift-card refunds and corrections

A failed booking card refund repaid by your venue

In Booking refund reviews, an owner or a manager explicitly granted Record completed booking repayments can record a bank transfer or cash repayment that the customer has already received. The caller and the approving PIN holder both need booking viewing and recording permission. This action is available for existing booking care even after a plan change; financial reports still follow their usual permissions and plan access.

Review the exact amount, method, completed date and time, unique transaction or receipt reference, reason, and the customer's agreement. Confirm the reviewed details with a fresh password or authorised staff PIN. ResoFlow records the completed repayment; it does not send money. An uncertain provider outcome must be checked before a repayment can be recorded. A failed card refund keeps its original history.

Provider refunds, repayments recorded by the venue, gift returns and the amount still owed are shown separately. A partial repayment leaves the exact remaining amount open. If a card refund later succeeds as well, the review stays visible so staff can check both receipts. Do not repay that amount again. Check and continue original refund may continue remaining payments within the existing authorised refund; it does not increase the requested amount.

Attributable bank/cash receipts require the same viewing and recording permission. Keep bank details, card numbers and customer contact details out of the reference and reason. Customer erasure removes that free text while retaining the anonymised financial facts under the existing booking-record retention policy. Reports date each completed venue repayment when it was actually paid and identify it as venue-recorded money, separate from card turnover and provider fees.