Can't sign in — password resets and account recovery

Reset a forgotten password, sign in on a Google-only account, add a password to a Google account, and what to do if you're locked out of two-factor authentication.

This guide is for when you can't get into your ResoFlow account. One thing to know up front: nobody — including Rezo, our support assistant — can reset a password, disable two-factor authentication or confirm account details for someone who isn't signed in, because there's no way to verify who's asking. Everything below is either self-serve, or ends with the ResoFlow team verifying your identity manually.

Forgot your password

You can reset it yourself:

• On the sign-in page, click the Forgot your password? link.
• Enter the email address on the account.
• A password-reset email arrives within about a minute — check spam or junk if it doesn't.
• Follow the link in that email to set a new password, then sign in.

If your account uses Google sign-in (no password was ever set), the reset flow tells you to use the Sign in with Google button on the login page instead — there's no password to reset in that case. If you'd like a password as well, you can add one from inside the dashboard — see the next section.

Set a password (Google sign-in accounts)

If you created your account with Continue with Google, you can add an email-and-password sign-in alongside it — useful as a fallback if you ever lose access to your Google account.

• Sign in and open Account → Sign-in & security (from your profile menu), then expand Sign-in & authentication.
• The Password row shows "No password set — you sign in with Google." Click Set a password.
• Enter your new password (at least 8 characters) twice and confirm. If your sign-in is a bit old, you'll be asked to confirm your identity first — a quick Google confirmation, plus your 6-digit code if you have two-factor authentication switched on.

Once set, both sign-in methods work: Sign in with Google keeps working exactly as before, and you can also sign in with your email address and the new password.

Can't sign in, but not sure why

• Double-check the email address is the exact one the account was created with — typos and the wrong address are the most common cause.
• Try the Forgot your password? reset above to rule out a wrong or forgotten password.
• Check spam or junk for the reset email; it can take a minute to arrive.
• If sign-in still fails after a successful reset, contact us with the email address on the account and the team will look into it.

Locked out of two-factor authentication (2FA)

• If you still have the recovery codes you saved when you set up 2FA, click Use a recovery code instead at the 2FA prompt and enter one — each code signs you in exactly once, and you can regenerate a fresh set once you're back in.
• If you've lost both your authenticator device and your recovery codes, this can't be self-served: for security, ResoFlow cannot disable 2FA automatically. Contact the ResoFlow team with the email address on the account — they'll verify your identity manually and reset your 2FA. Nobody at your restaurant can bypass it for you.

Think your account was compromised?

Contact the ResoFlow team straight away with the email address on the account and what you've noticed. Once you're back in, change your password, review your active sessions and turn on two-factor authentication if it isn't on already.

Related: How do I set up two-factor authentication? · How do I see and end active sessions?