What can Promotions do?

The six promotion types, how customers get them (codes or automatic triggers), where they can be used, and the live-promotion limit on each plan.

The Promotions page (in the sidebar under Grow) is where you create offers, promo codes and perks for your customers — money off event tickets, free-ticket giveaways, buy-one-get-one deals, or a treat with a table booking. Promotions need Pro or Complete; on lower plans the page shows "Promotions are available on Pro and Complete" with an upgrade prompt.

The six promotion types

The type is fixed once a promotion exists — to change it, delete the promotion and create a new one.

How customers get an offer

Under How customers get it you choose: No code (pair it with an automatic trigger, or leave it as a staff-applied offer), Shared code (one code for posters and social media), or One-per-person codes (batches of codes, each working exactly once, for targeted emails). You can also add an Automatic trigger so the offer applies by itself — around the customer's birthday, on their first visit, on certain days of the week, at off-peak times, or (for money discounts on Order & Pay table orders) when the basket qualifies: set a minimum number of qualifying items and/or a minimum spend on them, and the discount appears live in the customer's basket the moment their order meets it — the shape for "buy two cocktails, get 20% off cocktails".

Where offers can be used

Each promotion has a Where it works setting: Ticket checkout, Table bookings, Order & Pay table orders and/or At the venue. Money-off types work on event tickets and Order & Pay table orders — table bookings take perks instead, because booking deposits are never discounted. On a table order the discount applies to the dishes only, never the tip, and customers see it on the checkout and their receipt. Money-off table-order promotions can also be scoped to categories or dishes — "only these" ("50% off cocktails only") or "everything except these" ("20% off but not alcohol") — with a required customer-facing label ("food", "cocktails") so the discount is always described honestly ("20% off food"); anything outside the scope is paid in full, and a scoped promotion never discounts set menu & deal prices (a deal is a bundle price, not an individual dish). An UNSCOPED promo code the customer types CAN come off deal prices while the venue's Promo codes can be used on deal prices toggle (Settings → Order & Pay, on by default) is on; automatic promotions never touch deal prices whatever the toggle says — see How do promotions, deals, rewards and gift cards work together?. Free tickets and buy-one-get-one are event-ticket-checkout only (set automatically). Order & Pay itself needs Complete and ordering switched on — see the Order & Pay guides.

The live-promotion limit

Pro includes up to 3 live promotions at a time; Complete is unlimited. The badge in the page header shows where you stand (for example "1 of 3 live"). Paused promotions don't count towards the limit, and Showcase cards never occupy a slot. At the limit, a banner suggests pausing one to free a slot or upgrading to Complete.

Keeping track

The page has two tabs: Live & paused and History — a full trail where every code or perk shows as Applied, Used, Released, Returned, Voided or Redeemed. You can narrow the History trail by promotion, by status (with a one-tap Used only pill) and with a Last 7 days pill. On Live & paused, each promotion card carries a status pill — Scheduled, Live, Ended or Paused — plus an amber "Ends in N days" chip in its final week, and its own numbers: claimable offers show "N saved · M used", money-off offers show the total given away (for example "£24.50 given away") and a recent-usage line (for example "Last 7 days: 2 used (£10.00)"). Card actions are Edit, Duplicate (opens the builder pre-filled; the copy starts paused with any code blanked), Codes, History and Delete — deleting a claimable offer first tells you how many customers have saved its offer and steers you towards pausing instead. Above the cards sit a name search, status filter pills (All / Scheduled / Live / Ended / Paused) and a Pause all live action with a confirm. There's also a Promotions tab in Analytics with a range summary ("This range: N used · £X honoured") plus redemptions per day, the discount you've given away and your top codes.

How the £ figures are counted. Fixed-amount offers count their face value whenever they're used — online at ticket checkout or scanned at the venue — and online ticket discounts of any type record the exact money knocked off the order. Percentage and buy-one-get-one offers used at the venue show as a count only, with no £ value: ResoFlow never sees the bill at the venue, so it can't know what the discount was worth.

Related: How do I create a promotion? · How do promo codes and automatic offers work? · How do promo codes work on event tickets? · How do booking perks work?