Why can't my staff see a page or button?

Two gates decide what staff see — your plan first, then their role's permissions — and the staff portal hides blocked items completely.

Two checks decide what each person sees: your plan first, then their role's permissions. If your plan doesn't include a feature, nobody sees it regardless of role; if the plan includes it but the person's role (or a per-staff override) doesn't grant it, it's blocked for them alone. In the staff portal, blocked pages and buttons are hidden entirely — staff never see padlocks, their sidebar is just shorter — while on your own dashboard, plan-locked pages gather (padlocked) in the sidebar's Unlock more section, and plan-locked settings show a padlock with "Available on … plan and above". To fix a genuine gap, check the role's grid on Settings → Roles & permissions or tick an override on Staff → Edit → Permissions; changes apply the next time the staff member refreshes.

Related: What can each role do?