How do I set holiday hours, seasonal hours and closures?

Set different hours for a season, one-off hours or closures for specific dates, and block dates from online booking.

You handle holidays, seasons and one-off closures with three cards on Settings → Venue → Hours: Seasonal hours, Special opening hours and Online booking blocked dates.

Seasonal hours and Special opening hours are plan-gated — the locked control shows Available on Plus plan and above. Online booking blocked dates work on every plan, including Free (see "If you downgrade your plan" below). Owners, Admins and Managers can open the page.

Seasonal hours — a recurring date range

Use this for something like summer hours that apply every year.

• Open the Seasonal hours card and click Add season.
• Give the season a name (it starts as "New Season").
• Pick the Start date and End date. These are day-and-month only (no year), so the season repeats every year. A new season starts as 1 Jun – 31 Aug.
• Set the from/to times or tick Closed for each day of the week, just like your standard hours.
• Click Save changes.

While a season is active, its hours override your standard operating hours. Delete a season with its bin button.

Special opening hours — one specific date

Use this for a one-off date: Christmas Eve, a bank holiday, or a private event.

• Open the Special opening hours card and click Add date.
• Pick the date, set the from/to times, and optionally type a reason (e.g. "Christmas Eve").
• To close entirely that day, tick Closed instead of setting times.
• Click Save changes.

Special hours override both standard and seasonal operating hours, and your online booking availability updates accordingly. If two entries use the same date you'll see a warning — only the first one applies. Past dates become read-only.

Online booking blocked dates — online only

Use this when you're open but don't want online bookings — a fully-booked wedding party, for example.

• Open the Online booking blocked dates card and click Add date.
• Pick the date. Leave All day ticked to block the whole day, or untick it and set a from/to window (it pre-fills with that day's opening hours).
• Optionally add a reason (e.g. "Private hire") and click Save changes.

Blocked dates completely stop new online bookings for that date or time slot. Staff can still create bookings and seat walk-ins during these periods — you're the one who can see the room — but the booking screens now warn you first and name the blocked hours, so it's never a surprise. That applies to part-day windows as well as whole days.

Blocked dates are per-date, so they're the wrong tool for something that happens every day. If you shut between lunch and dinner as a matter of course, set a daily break on the day's own hours instead of adding a blocked date every morning — see How do I set my opening hours?.

If you use food & drinks-only bookings

Seasonal hours, special dates and blocked dates are shared by both booking types — they say when the venue exists. Only the online booking windows differ per type (food follows "Online booking hours"; drinks-only follows "Drinks-only online booking hours" when set).

If you downgrade your plan

Your saved seasons and special dates are never deleted — they just stop being applied, and the page shows an amber notice ("…aren't being applied on your current plan"). Be careful: special dates you'd marked as closed will take online bookings again until you upgrade. Blocked dates are different: they work on every plan, always keep applying, and stay editable.

Related: How do I set my opening hours? · Why can't customers book a certain date? · How far ahead (and how late) can customers book?