Quandoo has closed: what UK venues need to do now

Quandoo has closed. If you saved your export, you can bring your guests and bookings across; no export? Ask Quandoo by 31 December 2026. A practical checklist for keeping bookings running and protecting how people find you.

Update, 12 October 2026 — Quandoo has now closed. Diners can no longer book through Quandoo, and venues can no longer manage bookings there. If you saved your export, you can still bring everything across. No export? Ask Quandoo at [email protected] — its closure page asks for questions by 31 December 2026. The rest of this article was written before the closure; its checklist still applies to anything you haven't done yet — above all, check every link that still points at Quandoo.

If you take bookings through Quandoo, you have a deadline.

Quandoo has announced a planned wind-down of its business. In its own announcement, made in March 2026, it confirmed that diners can place new bookings through the Quandoo website and app until 30 September 2026, and that the platform — website, app and the infrastructure behind them — is due to go offline by 31 December 2026. From 1 October 2026, restaurants will no longer be able to handle new or existing bookings through Quandoo.

That's a firm date, and it lands three weeks before venues normally start taking December party bookings. If Quandoo is where your bookings live, the work below is much easier done in August than in October.

Quandoo's wind-down dates. 30 September 2026: the last day diners can place new bookings through the Quandoo website and app. 1 October 2026: restaurants can no longer handle new or existing bookings through Quandoo. 31 December 2026: the platform — website, app and infrastructure — is due to go offline.

The bit most venues will leave too late

Get your guest data out while the platform is still up.

Every booking you've taken through Quandoo carries information you'll want: names, contact details, booking history, notes about who's a regular and who has an allergy. When a platform goes offline, that goes with it. There is no "export it later".

Those are your own customer records, and you should be able to take a copy with you — but that only helps while there's still an export tool to click. Do it now:

• Log in and export everything the platform will give you — bookings, guest list, contact details.
• Save it somewhere that isn't one laptop. Cloud storage, and a copy.
• Check what you actually got. A CSV of 40 rows when you've taken 4,000 bookings means you exported

one view, not your data.

If the export is thin, ask them for the rest in writing, and ask early. Requests get slower as a company winds down, not faster.

The checklist

Before 30 September

• Export your guest and booking data. As above. First job, not last.
• Decide where bookings go next, and get it running in parallel for a few weeks. Running two

systems briefly is annoying. Switching cold on 1 October, in the run-up to party season, is worse.

• Find every link that points at Quandoo. Your website's Book button, your Google Business

Profile, Instagram and Facebook bios, your email footer, your Linktree, the QR code on the table talkers, any listing site that lists your bookings link. Miss one and it becomes a dead end for a guest who wanted a table.

• Tell your regulars. One short email: we're changing how bookings work, here's the new link.

Your mailing list is the one asset a platform closure can't touch — which is a good argument for owning it directly from now on.

• Ask for Google reviews now. Reviews you've collected on a platform that's closing don't

transfer anywhere. Reviews on your Google Business Profile are yours and they're what people actually read before choosing dinner.

On 1 October

• Check that a real person, on a real phone, can find you and book a table. Search your venue name,

tap the first three things you see, and book. That's your live test, and it takes two minutes.

• Watch for bookings that existed in Quandoo for dates after 1 October. Make sure they're in your new

system, and that the guest has had a confirmation from you.

Before 31 December

• Confirm your data export is complete and readable, while there's still someone to ask.

The honest part: what you'll actually miss

It's easy to say "just take bookings on your own website" — and for a lot of independents that's genuinely the right answer, because the majority of their bookings come from people who already know the place: locals, regulars, word of mouth, Google. For them a marketplace was an admin tool with a commission attached.

But that isn't every venue. If a real share of your covers came from people discovering you on Quandoo — diners who didn't know your name before they searched for "dinner tonight near me" — then losing the platform isn't just an admin change, it's a loss of demand. Direct bookings won't replace that on their own.

If that's you, be honest about it and replace like with like: pick another marketplace for discovery and run your own direct booking channel alongside it, so the next time a platform changes its plans you're not starting from nothing. The venues that get hurt by a shutdown are the ones with a single booking channel they don't own.

Either way, the thing worth taking from this is smaller and duller than a software decision: know where your bookings come from. If you can't say roughly what share arrives from your own site, from Google, from a marketplace, and from the phone, that's the number to work out this month. It tells you exactly how much of a problem 30 September is for you specifically.

If you're looking for where to go next

ResoFlow is a UK booking system built for independents. You get your own booking page and an embeddable widget for the website you already have, a flat monthly price with no per-guest or per-cover fees, and your guest list comes with you — the import wizard has a Quandoo preset that suggests the column mapping, so your regulars' details don't have to be retyped. Paid plans start at £39 a month, and there's a Free plan — no time limit, no card — if you'd rather start small (it takes 30 online bookings a month, up to 30 days ahead).

You don't have to do the setup on your own, either. Full venue setup is worth £199, and it's free on every plan while ResoFlow is new. That covers a proper conversation about which features actually suit your venue, the configuration of everything on the plan you choose — bookings, floor plan, menu, deposits, events, gift cards, loyalty, staff PINs — and importing your bookings and customer list for you. It's done remotely: you get in touch, we arrange a transition day, and most venues are live within a day of it. Timings depend on availability and on how quickly a few decisions get made, but that's the shape of it.

Two places to look: switching from Quandoo covers the move itself, and free setup covers what we'd do with you. Or just email [email protected] and say where your bookings live at the moment, and we'll take it from there.

And if ResoFlow isn't the right fit for you, the checklist above still is. Please do the export.