Rezo now answers your phone

Rezo Phone is here, in Beta. Rezo answers the calls your team can’t get to, in your venue’s name and by your own booking rules, and takes the booking, the change or the message. £49 a month with 200 minutes, on every plan.

It’s Friday, half past seven. Every table is full, the kitchen is calling service, and the phone at the front starts to ring. Someone means to get it. By the time they do, the caller has rung off.

Rezo Phone is for that call. It’s a new add-on, in Beta, that lets Rezo answer your venue’s phone when your team can’t: in your venue’s name, in the voice you choose, and by the booking rules you’ve already set. Anything it can’t help with comes to you. It doesn’t replace the welcome your team gives on the phone; it covers the calls they can’t get to.

Your phone rings first, then Rezo takes the rest: a venue’s phone showing a missed call diverted to Rezo, Rezo answering on a handset, and the three choices of when Rezo answers.

How a call reaches Rezo

When you add Rezo Phone, we set up a Rezo Phone number for your venue. You keep your own number, the one on your website, your menus and Google, and switch on call divert from it to your Rezo Phone number. Most phones can divert the calls you don’t answer, the calls that come in while you’re busy, or every call.

Then you choose when Rezo answers:

• Only the calls we miss (the default): your phone rings as usual, and Rezo picks up when nobody does.
• Every call first: Rezo answers, puts the caller through to your team, and takes the call back if nobody answers.
• Answer by itself whenever we’re closed: by your own opening hours, seasonal hours and special dates.

On a night when you need the phone quiet, Phones off has Rezo answer every call with your own short message, for the rest of the day or until a time you pick. It switches back by itself.

What Rezo does on a call

Every call starts with your opening, then Rezo says who it is: “I’m Rezo, an automated assistant. Please note calls are transcribed.” Callers always know they’re talking to an automated assistant.

From there, Rezo can:

• answer questions about your venue, from your own facts only: your opening hours, your booking rules, your venue profile and the answers you give it for the things callers ask, like parking or dogs;
• find a free time and make a booking, reading the details back before it books;
• change or cancel the caller’s own booking, once it has found it and the caller says yes;
• add the caller to your waitlist, take a party or private-hire enquiry or send a deposit link, where your plan includes them;
• take a message, or put the caller through to your team, who hear who it is and why first.

Each of these is a switch, so Rezo only does what you want it to. It never takes card details on the phone: a deposit is a secure link, sent by text or by email.

A caller’s phone during a call: Rezo says it’s an automated assistant, books a table for four and reads it back. Beside it, four numbered points and Rezo at a desk in a headset.

A booking by phone follows the same rules as your booking page: your hours, your party sizes, your tables and your approvals.

That means your closures, how far ahead guests can book, your largest and smallest party online and the tables you hold for other guests all apply, and a booking that would wait for your approval online is a request by phone too. Rezo tells the caller exactly how the booking will be confirmed, usually by text or email, and the booking is marked By phone · Rezo in your bookings list.

Every call, in one list

Every call Rezo answers lands on Messages → Calls: when it came in, the caller’s number, what happened and a short summary, with the transcript a tap away. A message Rezo took becomes a call-back. It rings the bell, comes to your phone as an alert if you have the ResoFlow app, and stays on the list until someone presses Done. You can have each message emailed to you as well, and a summary of yesterday’s calls each morning.

Calls in the ResoFlow dashboard: the evening’s calls with what happened on each, a message waiting with a Done button, and Rezo in a headset writing a message down.

Rezo answers up to four calls at once; anyone else holds for a moment, with the hold music you choose. If Rezo can’t answer for any reason, the call rings the number your team answers, or the caller is asked to call back.

Transcripts and recordings

Rezo keeps a written transcript of each call for 90 days, or for your guest-data period if that’s shorter. Recording the sound of calls is off unless you switch on Record calls (audio). Then each recording is kept for 30 days, and Rezo’s opening says the call is recorded instead of transcribed. A call put through to your team is never kept as a recording.

Setting it up

Press Add Rezo Phone on Settings → Communications → Rezo Phone. The UK phone network needs your business confirmed first, so if it isn’t yet, the window takes you through that. We then register your number with the UK phone network, which usually takes three to five working days, and email you when it’s ready. Nothing is charged until it’s ready.

While you wait, Your set-up walks you through seven short steps: the voice (there’s a choice of British and Irish voices, and you can play each one first), your opening, the hold music, what Rezo may do, putting callers through, diverting your phone, and ringing it to test.

Four steps to set up Rezo Phone: add it, we register your number, divert your phone, ring it to test. A tag says your first month is free if you’re already with ResoFlow.

What it costs

Rezo Phone is £49 a month with 200 minutes, on every plan: Free, Plus, Pro and Complete. If you need more, another 100 minutes are £30, less your plan’s top-up discount (£28.50 on Plus and Pro, £27 on Complete), and bought minutes don’t expire. It’s monthly only, and billing starts the day your number is ready.

Already with ResoFlow? Your first month of Rezo Phone is free. It’s free from the day your number is ready, for your first month (or, if you pay for a plan, to the end of your first full month), then £49 a month with 200 minutes. You’ll need a card to add it; remove it before the free month ends and you pay nothing. Add it by 31 January 2027.

Rezo Phone is available from today, in Beta. It works in full and is charged as normal. Beta means it’s new: we’re still improving it, so some details may change as we go.

Ask Rezo “how does Rezo Phone answer our calls?” if you’d like a hand setting it up.

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Questions about Rezo Phone? Ask Rezo from your dashboard, or email [email protected].