What's new in ResoFlow 2.1

Bookings that know where your regulars sit, orders that reach the door as well as the table, reviews you can stand behind, and one ResoFlow app on your phone. Everything new in ResoFlow 2.1, area by area.

Since we launched the new look at the end of August we have been building the things you asked for on the phone, at the pass and in the inbox. ResoFlow 2.1 is the result: bookings that know where your regulars sit, orders that reach the door as well as the table, reviews you can stand behind, and one ResoFlow app on your phone. Here is everything a venue can see, area by area.

Bookings

Table rules, pairings and a regular booking, as they appear on the Bookings screen.

Table rules and pairings. In Settings → Tables and layout you can now tell ResoFlow where people should sit: a named regular on their favourite table, VIP guests by the window, parties of six on the tables that seat six, or bookings from your website on a particular table. Pair two tables under one name and a bigger party is seated across them automatically. A rule is a tie-breaker, never a hold — it wins when several tables would do, and it never overrides a guest's own request or a table's capacity. When a booking lands somewhere other than its usual spot you'll see a quiet "Off its usual table" chip, and the floor plan shows a "Reserved for…" strip under the plan so the team can see at a glance.

Regular bookings. The Friday couple, the Tuesday lunch club, the book group on the first Wednesday: tick Repeat this booking on the booking form, choose how often and until when (or until stopped), and ResoFlow makes the whole run. Edit one visit and it asks whether you mean this one or this and every future one; Stop the regular booking ends it; the customer's profile shows the series; and the guest gets one email that explains the arrangement. If their usual table is taken on a given day the visit is still made, flagged "needs a table" so it never silently disappears. Regular bookings are on Plus and above.

The timeline behaves. Dragging a booking out of the Unassigned row onto a table now keeps its time — it only assigns. A drag that would change the time asks first ("Move Sam from 7:30pm to 8:15pm on Table 4?"), the history shows the move by table name, and the hand icon to switch dragging on or off is back for anyone who prefers to tap.

Smaller fixes you'll notice. Deleting a table moves every live booking on it to Unassigned rather than losing them; the Bookings status tab you choose is remembered per venue; and the manage-booking link in a guest's confirmation email now opens their booking straight away, no extra tap, and keeps working until the day after the visit.

Reviews you can trust

The new Reviews page: real customers, your reply, and a reported review already hidden.

ResoFlow now has its own reviews — no outside site, no anonymous reviews. Only customers who genuinely came can leave one: a completed booking, a delivered or collected order, or an event ticket, within 30 days of the visit. They pick a star rating, add a few words and choose the name shown, and the review appears on your venue page and in your website's reviews section with a small badge saying where it came from — Dined in, Collection, Delivery or Event. One review per visit; coming back to it edits the same review rather than adding another.

You reply from your dashboard. One public reply per review, editable any time, shown as "Reply from the venue"; staff can reply from the portal mid-service. If a review is abusive or fake, report it and it comes down at once — it drops off your public page and out of your rating while ResoFlow looks at it, your own list shows it with a "Hidden — reported to ResoFlow" chip, and you get an email either way: one if it is removed, one if it goes back up. Venues never delete reviews themselves — that is what keeps them worth reading.

Reviews are included with any paid plan or paid product. They live on the new Reviews page in Grow, behind a Show reviews to customers switch that is off until you turn it on. The page carries your reviews link to share anywhere you ask for reviews, and the automatic review-request email (Marketing → Automations) can point customers there.

Order & Pay Pro — collection and delivery

The ordering door on a phone, and the Orders screen in its Counter layout.

Order & Pay now reaches beyond the table. With Order & Pay Pro guests choose collection or delivery from the same menu your tables already use, pick a slot from your own hours and capacity, pay, and get an email or text when it's ready. Delivery checks the address before they add a dish, so a postcode you don't cover is told so up front.

Everything lands on one Orders screen with three layouts you pick per device — Counter, Pass or Wall — so the screen at the pass and the tablet at the bar each show what that station needs. Orders can print on a Star kitchen printer or from any browser, with a heads-up docket for orders due later; your team can take an order over the phone or at the bar with the same form, including a payment link for a card that isn't in the room; and pre-orders from bookings can appear on the kitchen screen on the day (off by default — switch it on in Settings → Pre-orders).

Order & Pay Pro is included as standard on Complete and is £39 a month on the other plans. Collection and delivery orders carry a fee of 50p + 1% of the food and drink total, taken from your payout on card orders — or, if you choose, added to the customer's total. Tips, delivery charges and card processing are never included; the pricing page shows the full table. Order & Pay Plus (ordering at the table) stays £29 a month.

Your venues, one sign-in

If you run more than one place, one sign-in now opens all of them. The venue name at the top of the sidebar is the switcher; an All venues Home shows a strip per venue with what needs attention and what's up next; Analytics rolls every venue up into one view (venues on a plan without Analytics are listed but left out of the totals, and it says so); and Account → Your venues is where you Add a venue. Each venue keeps its own subscription and card — unless you'd rather pay for them together: Account → Billing can move a venue onto one account invoice, you see the exact quote first, and both owners agree before anything changes.

The ResoFlow app, on your phone

A new-booking alert on a phone, with quiet hours set in Devices and push.

There is now one installable ResoFlow app — on a phone, a tablet or the pass screen. A set-up card on Home offers Get the app and Turn on alerts; Settings → Notifications → Devices and push lists your devices, sets quiet hours, and lets you choose what the app shows when it opens: the same as signing in, All venues, Home, Bookings or the staff PIN page. A tap on any bell notification now opens a detail view first — the whole message, when, who handled it, and the actions — and a tapped push alert opens the app straight onto it. Alert sounds have been rebuilt so an iPhone's silent switch is honoured and no music widget appears on the lock screen.

Your website and your address

The paid venue website has been rebuilt as a proper site: a short home page plus real Gallery, About and Contact pages (and your own), inside your own header and footer, with your booking page, menu, gift cards and reviews wearing the same chrome. Your own domain now serves only your venue — nothing of ResoFlow's shows on your address — and the plain address without "www" works too where your DNS allows it. Share a link to your venue and the preview card carries your colour, your logo, your rating and a line that says exactly what the guest pays. There's a public ResoFlow venue directory; if you'd rather not be listed, the switch is in Settings → Profile.

Floor plans from a photograph

In the floor-plan builder, Import from a picture reads a photo or drawing of your room and draws the tables onto the canvas as an unsaved plan for you to check and save. It costs 4 AI credits per picture, refunded if the read fails, and AI credit packs can now be bought on every plan.

Rezo, your assistant

Rezo now knows which page you're on, can look up an order's delivery status, remembers earlier conversations if you want it to (Account → Preferences), sends a short Monday digest, and asks for a thumbs up or down so it keeps improving.

Loyalty and promotions

Invite a friend lets members earn a reward for bringing someone new — you choose the reward on each side and when it's given. Rewards now need a value at checkout before they can be saved, and each reward can be switched on or off for at the table, collection and delivery separately. Type a goal — "quiet Tuesdays" — and the promotion drafter proposes a promotion for you to review before anything is saved.

Billing, made plainer

Add-ons on an annual plan are billed monthly on their own line, and the Billing page says so. If we've given you free time on a product or extra storage, the products page now shows "Free until" and the date, with a Keep it button, and keeping it joins that invoice with no part-month charge. If you have agreed platform-fee rates with us, your Payouts page shows them beside the standard rates with their dates.

For your guests

Your phone number is shown the British way (01592 646635, not +44…) everywhere guests see it; every guest page — even the error pages — wears your colours, never ours; "Keep me signed in for 30 days" in the customer account now means exactly that; and when online booking is paused, guests are told to call you, with your number.

And the small things

Every link and code in the dashboard is now tap-to-copy — the separate Copy buttons are gone. The top bar fits a phone properly. Each table has an "Allow in Online bookings" switch. Orders can record a cash refund. Webhooks you've set up keep a 30-day delivery log. Our own emails render properly in dark mode again, including the ResoFlow logo in the footer.

---

Questions about any of this? Ask Rezo from your dashboard, or email [email protected].