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ReviewsWith any paid plan or product

Real reviews. From people who came.

Customers who booked, ordered or bought a ticket can leave a star rating and a few words after their visit. Their reviews show on your venue page and your website, you reply in public, and ResoFlow looks at anything you report.

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  • Only people who booked, ordered or bought a ticket can review
  • Every star rating shows, good or bad
  • Your reply, in public

01How it works

Left after the visit. Answered by you.

What your customer does, what your team sees, and what happens when something’s wrong.

  1. After the visit

    Only people who booked, ordered or bought a ticket can review

    Once their visit is over, their booking page asks for a review — stars, a few words if they like, and the name to show. They have 30 days, and one review each.

  2. Straight away

    It shows on your venue page

    It goes live at once, whatever the stars, with the month and what they came for — and your average works itself out.

  3. You reply

    You answer it, in public

    Your team sees it on the reviews page and replies as the venue, under the review. Rezo can draft the reply for you to check.

  4. Something wrong?

    Report it, and it’s hidden

    Abusive, fake or offensive? Report it and it comes off your page and out of your average straight away while ResoFlow looks — for up to 7 days.

  5. Our decision

    ResoFlow decides, and tells you

    We remove it or keep it, and email you either way. If we haven’t decided within 7 days, it comes back on your page.

02The rules

Fair to them. Fair to you.

Every review comes from a booking, an order or a ticket, and every rating counts — with a way to report the ones that cross the line.

Only people who booked, ordered or got a ticketA booking once it’s cleared, an order once it’s collected or delivered, a ticket from the day after the event — for 30 days, one review each.
Good or bad, it goes liveReviews go live straight away, whatever the stars. Only strong language is turned away.
Theirs to changeA customer can edit their review for 30 days. You can’t edit one, or delete it on its own.
One public replyReply once, as the venue, and edit your reply any time.
Report what’s wrongHidden at once while ResoFlow looks, for up to 7 days. A review that came back once stays up if it’s reported again.
Ask at the right timeAn email a day or more after a visit, to customers who said yes to hearing from you — with a button to your Google or Tripadvisor page.Plus
On your website tooWith Your website, your reviews sit on your own site, in its own style.
Rezo drafts repliesPick a tone and Rezo drafts a reply for 1 Rezo credit. Nothing is posted until you press Post reply.Pro

03The numbers

Included. With any paid plan or product.

Customer reviews are included with any paid plan or any paid product. Asking for reviews by email comes with Plus and up.

£0extra — reviews come with what you already pay for
30 daysafter a visit to leave a review
7 daysat most a reported review is hidden while we look
1public reply per review, as the venue
Plus planReviews, and the email that asks for them — with the whole booking system.£39/monthSee Plus
Pro and Complete plansEverything above, with Rezo drafting your replies.From £79/monthSee the plans
Any paid productGift cards, Loyalty, Tickets, Order & Pay, Your website, Your domain or Team — each one brings reviews, on any plan.From £7/monthSee every product

05Questions

Reviews, answered.

The questions venues ask us most about this. There are more in the help centre.

More in the help centre
Still wondering?Rezo answers from the help centre in seconds — and passes you to a person when you need one.
Who can leave a review?

Only people who booked a table, ordered or got a ticket — after their visit, their order or the event. They review from their own booking, order or ticket page, up to 30 days after their visit, once each.

Can I hide bad reviews?

No — and that’s what makes them worth reading. Every rating goes live, good or bad. If a review is abusive, fake or offensive, report it: it comes off your page straight away while ResoFlow looks, for up to 7 days.

What happens when I report one?

It leaves your page and your average at once. ResoFlow removes it or keeps it, and emails you either way. If we haven’t decided within 7 days, it comes back on your page.

Can I reply?

Yes — one public reply per review, shown under it as the venue. You can edit it, and on Pro and Complete Rezo can draft it for you.

Do you ask for Google reviews too?

The review request email (Plus and up) goes to customers who said yes to hearing from you, with a button to your Google or Tripadvisor page. It counts as one of your booking emails, not a marketing email. ResoFlow doesn’t read or copy Google reviews.

Do I have to show reviews?

No. Nothing shows until you switch “Show reviews to customers” on in Reviews, and you can switch it off any time.

Let your customers say it for you.

Reviews come with any paid plan — Plus, Pro or Complete — or any paid product.

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