Offer Terms

In short: From time to time we offer promotional codes and deals on ResoFlow subscriptions. This page explains how they work and sets out the terms of our current offers. Not every code is advertised — but the terms that apply to any code are always available here, or are given to you with the code.

These Offer Terms are provided by Caleonix LTD (trading as ResoFlow), the provider of the ResoFlow platform. They cover promotional offers and codes relating to your own ResoFlow subscription and account — they are not about any discount or offer a restaurant gives its own customers.

Restaurants using ResoFlow can run their own promotions, offer codes, and loyalty schemes for their customers through the platform. Those are the restaurant’s own offers, made on the restaurant’s own terms — these Offer Terms do not apply to them, and any question about a restaurant’s offer, code, or loyalty scheme should go to that restaurant.

They apply in addition to our Terms of Service; where a specific offer's terms differ, the offer's own terms apply to that offer. These terms are governed by the laws of England and Wales, in line with our Terms of Service.

An offer may take different forms, including:

• a percentage or fixed amount off a subscription;
• a number of free months;
• a free or extended trial;
• free SMS, email or marketing-email credits;
• a discount on an add-on or credit pack; or
• another benefit.

The exact benefit, and what it applies to, is stated when the offer is made. Some offers are advertised publicly; others are private and shared only with selected customers or partners. We are not obliged to publish or list every code, and the existence of one offer does not entitle you to any other. Where a code is private, its specific terms are provided to you with the code, and these general Offer Terms always apply in addition.

Unless an offer says otherwise:

• a code must be applied when you choose your plan — at sign-up or when upgrading;
• only one code may be applied per subscription, and codes cannot be combined with any other code or offer;
• codes have no cash value and cannot be transferred or sold.

Where an offer is for new customers only, this means businesses that have not previously paid for a ResoFlow subscription — a free account or an unpaid trial does not count as having paid, so you remain eligible.

Unless an offer states otherwise, a discount applies to your plan subscription only, and not to standalone products, add-ons or one-off credit packs. The standard prices for our plans and add-ons are shown on our Pricing page. When a time-limited offer ends, your subscription continues at the standard price for your plan and billing cycle.

Offers may be limited in number or time and are subject to availability. We may change, suspend or withdraw any offer, or stop issuing a code, at any time. If a discount has already been applied to a running subscription, it continues for the period stated for that offer.

A code may be declined or reversed if it has expired, reached its limit, was obtained other than from us or through a channel we authorised, was made available in error, or is used in a way that breaches these terms or our Terms of Service. We may correct any error in a price or offer.

All offers are in pounds sterling (GBP). VAT is handled as set out in our Terms of Service. An offer does not affect your rights under our Terms of Service, including the 14-day money-back guarantee on your first paid period — which applies to a discounted first payment in the same way.

Free full venue setup

• What you get: the full done-for-you setup described on our Free venue setup page — we set up your booking page, floor plan, menus, gift cards, loyalty scheme, staff logins and wall screens, and bring your existing bookings and customer list across. It is a service we would value at £199.
• Who gets it: every new venue, on every plan (including the Free plan), for as long as the offer runs.
• How to claim: email [email protected] (or book a call with us) and we will arrange a transition day with you.
• Other conditions: the setup has no cash value and cannot be exchanged for credit, a discount or anything else. The general terms above also apply.
• Withdrawal: unlike a promo code, we will give at least 14 days’ notice on this page before withdrawing this offer. A setup already arranged before the withdrawal date is still honoured.

SEPT25 — 25% off any plan and any product for 3 months

• What you get: 25% off the standard monthly price of any paid plan (Plus, Pro or Complete) and any paid standalone product (Gift cards, Loyalty, Tickets, Order & Pay Plus, Your website, Your domain) for your first 3 months. After that, each subscription continues at the standard price unless cancelled under the normal subscription terms.
• Who can use it: New paying customers only — venues that have not previously paid for a ResoFlow subscription. A Free account that has never paid still counts as new, so you can claim it when you first subscribe or when you upgrade from the Free plan. Eligibility is assessed against the business and its payment history; adding another venue to an account that has already paid does not by itself make it a new customer.
• Billing cycle: Monthly billing only. It does not apply to annual billing.
• How to claim: Enter the code SEPT25 at checkout, before you confirm payment, when you choose a paid plan or product. The discount is shown in the checkout summary; it is not applied retrospectively.
• Deadline: Start your eligible paid plan or product with the code by30 September 2026 at 11:59pm (UK time). After that, the code stops working. The deadline ends new claims; it does not shorten the 3 months for anyone who has already claimed.
• Discount period: The 3 months run from when the code is applied. Changing plan during that time keeps the discount for the rest of the period; switching to annual billing, cancelling or restarting does not reset or extend it.
• Not included: Add-ons, credit packs, Order & Pay Pro, payment processing fees and usage fees.
• Other conditions: One use per venue; cannot be combined with another code or offer; no cash alternative. The general terms above also apply.

These offers have ended and are listed for reference — the codes no longer work.

LAUNCHPARTY — 50% off for 6 months

• What you get: 50% off the standard monthly price of any paid plan (Plus, Pro or Complete) for your first 6 monthly billing periods. After that, your subscription renews at the standard price for your plan.
• Who can use it: New customers only — restaurants that have not previously paid for a ResoFlow subscription. A Free account or an unpaid trial does not count, so you're still eligible. You can claim it when you first subscribe, or by upgrading from the free plan to a paid plan.
• Billing cycle: Monthly plans only. It does not apply to annual billing.
• How to claim: Enter the code LAUNCHPARTY when you choose a paid plan — at sign-up or when upgrading.
• Deadline: You must start your paid subscription with the code on or before 31 July 2026 (UK time). After that, the code stops working.
• Changing plans: If you switch between paid plans during your 6 discounted periods, the 50% discount continues for the rest of those periods. If you cancel or return to the free plan, the offer ends.
• Other conditions: One use per venue; cannot be combined with another code or offer; applies to the plan subscription only (not add-ons or credit packs). The general terms above also apply.

If you have any questions about an offer or a code, contact us at [email protected].