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Deposits & no-showsPlus and up

Ask for it up front. Or just hold a card.

Take a deposit when they book — or save a card and only charge a fee if the party doesn’t arrive. Your rules by party size, day and date, paid straight into your venue’s own Stripe account.

Start free — no card See what guests see
  • £0 ResoFlow fee on deposits
  • No-show fees never charged automatically
  • Your refund rules, shown before they pay

01Deposits

Your rules in. Their booking page out.

Four ways to ask — and the guest’s payment step says each one, word for word.

  1. Per person

    An amount a head

    Set what each guest pays. The booking page asks for it in its own words — the total, the button, and what comes back if they cancel before the cut-off (24 hours unless you change it).

  2. By party size

    More for a bigger table

    Tiered deposits by party size — here 1–4 guests £5, 5–8 £10, 9 or more £15 per person. A party above the top band pays the top band’s amount. This one gives 50% back if they cancel in time.

  3. Big parties only

    Only the bookings you choose

    Set a minimum party size and smaller parties book with no deposit at all — the booking page simply doesn’t ask.

  4. Special dates

    A night with its own deposit

    Valentine’s Day has its own deposit — £25.00 per person — even with everyday deposits off. This one keeps it if they cancel.

02No-show protection

No deposit? Save a card instead.

Nothing is taken when they book. A fee is only ever charged when your team marks a no-show and chooses to — after a delay you can undo.

  1. They never came

    A person decides, then it waits

    Nothing is taken at booking. Sam marks the no-show and chooses to charge; the fee waits three hours in case they turn up, then the saved card is charged and the customer emailed.

  2. They turned up late

    Re-seated, nothing charged

    They arrive inside the safety delay and the team re-seats them — the pending fee is cancelled, and nothing is charged.

  3. They cancelled late

    A late cancel, if you switch it on

    With “Also charge for late cancellations” on, the same fee is charged when a customer cancels inside your deadline — never for a cancellation your team records.

03Side by side

Which one, and when.

A booking only ever asks for one: dishes paid for while booking beat pay in full, pay in full beats a deposit, and a deposit beats a card to hold.

DepositNo-show fee
Money at bookingTaken by cardNothing — a card is saved
What the guest agrees toThe exact amount, before payingThe exact fee and when it applies
When money movesAt bookingAfter your team chooses to charge a no-show (or a late cancel, if switched on)
Safety delay—Three hours unless you change it
RefundsBy your policy, automatically — or by handBy hand, from your dashboard
Shape of the amountPer person or per booking — tiered by party size if you likePer booking, or per guest
Where the money landsYour own Stripe accountYour own Stripe account

Deposits for the services you can’t afford to lose — big parties, peak nights, special dates. No-show protection for everything else, where a step at booking costs more than the odd empty chair.

04The numbers

No ResoFlow fee on a deposit.

Deposits and no-show protection come with Plus and above. A year is ten months’ price.

£0ResoFlow fee on deposits — Stripe processing fees apply separately
Yourspaid into your own Stripe account
3 hoursdefault safety delay before a fee is charged
Plusand up carry both
Plus planDeposits — flat, tiered or by date — and no-show protection.£39/month
Pro planEverything in Plus, with pay in full, paid extras and pre-orders.£79/monthSee Pro
Complete planAll of it, with the waitlist and Order & Pay on every channel.£129/monthSee Complete

Where fees apply

  • Deposits£0 ResoFlow fee
  • Pay in full and extras£0 ResoFlow fee
  • Card processingStripe’s standard rate

Stripe doesn’t return its own processing fee when a payment is refunded; ResoFlow never receives any part of it.

06Questions

The money questions.

The questions venues ask us most about this. There are more in the help centre.

More in the help centre
Still wondering?Rezo answers from the help centre in seconds — and passes you to a person when you need one.
Does ResoFlow take a fee on deposits?

No — there’s no ResoFlow fee on deposits. Stripe’s normal card processing applies, as with other card payments you take. Every ResoFlow fee, at its live rate, is listed on your Payouts and Stripe settings.

Where does the money go?

Straight to your venue’s own Stripe account. You’re the merchant of record and ResoFlow never holds the money. It’s your own full Stripe account: you see every payment and payout there, and choose when you’re paid.

Is a no-show fee charged automatically?

Never. A member of your team must mark the no-show and choose to charge — and then it waits for your safety delay. Re-seat them in that time and nothing is taken.

What if I cancel a booking and want to keep the deposit?

Choose to keep it and it stays kept. Automatic refunds only ever run when your own policy grants them — and declining a booking request always refunds in full.

What if the card is declined when we charge?

A no-show fee isn’t guaranteed money. If the card is declined the fee isn’t collected and you’re told — it’s never retried automatically.

Which plans include this?

Deposits and no-show protection are on Plus and up. Pay in full and paid extras are on Pro and up.

A little more confidence in every booking.

Start free and switch on deposits or no-show protection when you’re ready — your rules, your Stripe account, your money.

Start free — no card Try the live demo