Flat prices. Nothing taken per table booking.

No. Table bookings carry 0% commission and no per-cover fee on every plan, including the free one. Your plan and any payment or messaging charges are shown separately.

Product transaction fees: 2.9% + 50p on a paid event ticket (and per person on a paid experience, on what is paid online), a flat 15p on a paid table order and 50p + 1% on a collection or delivery order (with Order & Pay — table, collection and delivery). Stripe processing applies separately. Optional products, credit top-ups and extra storage are listed on the pricing page.

See what per-cover commission would cost at your numbers →

Paid plans have a 14-day money-back guarantee: ask within 14 days of your first paid period and we refund those subscription payments in full. It covers the first paid period only, once per venue, and one-off credit packs never qualify.

The Free plan is not a trial either. It is free with no time limit, and it never asks for a card.

Yes, from the dashboard. Upgrades take effect immediately and are charged pro rata. Downgrades take effect at the end of the period you have already paid for — so you keep what you bought until it runs out. Your data and settings stay exactly as they are either way.

We warn you well before it happens — you get an email as you approach your monthly online-booking allowance, and another if you reach it. If you do reach it, new online bookings pause until your allowance resets or you upgrade: a customer who tries to book online sees a short message that online booking is not available right now and how to reach you — it never mentions a limit — while bookings your team add and walk-ins are never capped. Existing bookings are never touched.

"Unlimited" allowances on the higher plans are subject to fair usage — see the Fair usage section of our Terms.

Yes. All six — gift cards, loyalty, tickets, Order & Pay, a themed website and your own domain — work completely on their own, for any business, with no venue plan attached. Public pages depend on the product; the domain product connects your own web address to your existing ResoFlow pages.

Eligible loyalty members can earn on orders, and customers can use valid gift cards at supported checkouts when you switch those options on.

Yes, by CSV import — included from Plus and above and with a paid Gift Cards, Loyalty, Tickets or Order & Pay product. Website, domain and Team products do not include CSV import. You match your own columns, preview before anything is written, and customers with a matching email address are merged rather than duplicated.

If you take the free venue setup, we do the import for you as part of it.

Extra storage is £2 per GB per month on any paid plan or product. Text, booking email, marketing email and Rezo credit top-ups are one-off packs, and the credits never expire — they survive your billing cycle rolling over.

Booking email packs are the Free plan’s alone: every paid plan and every paid product already has unlimited booking emails.

One text credit is one text-message part of up to 160 characters — 70 if it has an emoji or a special character. A longer text uses one credit for each part.

Your plan’s monthly texts and any text packs count the same way.

No — asking Rezo for help is always free. Rezo credits are used only when Rezo does a job for you — reading a menu or floor plan, writing or designing a draft, or making a picture. Every button shows the cost first, and a job Rezo can’t finish gives the credits back.

Pro includes 30 credits a month and Complete 100. A new venue on Free or Plus gets 10 welcome credits, once. Packs are bought on Billing or the Marketing overview.

Full venue setup — your booking page, floor plan, menus, staff logins and your existing bookings and customer list brought across — is worth £199, and it is free on every plan while ResoFlow is new. Book a free 30-minute call or email [email protected], we arrange a transition day, and you can be taking bookings the same day. It happens remotely, wherever you are in the UK.

Or do it yourself — draw your floor plan, set your hours and share your booking link. The service is there if you would rather not.

Print the day sheet at the start of service — it is on every plan — and you can carry on from paper if your internet drops. Your database is backed up every day, with seven days of point-in-time recovery, and a monitoring job checks daily that the backup actually completed.

There is a public status page at status.resoflow.co.uk, with no sign-in needed.

Chrome or Edge 111 or later, Samsung Internet 22 or later, Safari 16.4 or later (iOS 16.4 or later on an iPhone or iPad) and Firefox 128 or later, on a phone, tablet, computer or TV.

An older browser, such as the built-in one on some TVs or on a screen supplied with another company’s system, shows a message asking for an update, or shows pages as plain text with no colours or layout.

Devices and browsers that work with ResoFlow →

Yes. Two or more venues with paid plans, billed together on one account invoice: each plan is 10% off — 15% off from five venues. It applies to plans only — not add-ons, products, credit packs or fees — is worked out after any other discount on that venue’s plan, and shows as one line on the account invoice. A venue billed on its own subscription isn’t counted.

One sign-in opens every venue, with each venue’s numbers side by side.

Yes. Cancel from your dashboard; your paid plan or products stay active until the end of the period you have paid for. There is no separate cancellation fee, and any existing charges remain due. Choose monthly or annual billing, and use the available exports or ask support for a copy of your venue data before closing your account.