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Came from Quandoo? Quandoo has closed — its own page says its platform is no longer available. If you saved your export, you can bring it across: the importer has a Quandoo preset that suggests the column matches; check them in the mapping step before you import. No export? Ask Quandoo at [email protected] — its closure page asks for questions by 31 December 2026.

The Quandoo guide

Switching to ResoFlow

Move at your own pace. Keep every guest.

Your customer list and bookings come across by import, your booking page is live the moment setup is done, and you can run both systems side by side while you settle in. Or hand the whole move to our free setup.

Let us do the move — free Plan it yourself
  • Up to 500 rows a file
  • Matching emails merged, never duplicated
  • A preview before anything is written

Your move, planned

Tell us where you’re coming from. Get the plan.

Pick your system and who does the import — the steps, the notice to watch and the dates to beat follow.

I’m moving from

Your plan · from OpenTable, on your own

  1. Today
    Ask OpenTable for your CSV exportYour guest list and your booking history — before you cancel anything. It’s your data. Check your contract’s renewal terms while you’re at it.
  2. Today
    Start free and set upYour hours, party sizes and floor plan — on the Free plan.
  3. When you’re ready
    Import in Settings → Data importUpload · Mapping · Preview · Import. Up to 500 rows a file; on Plus and above, or with a paid Gift cards, Loyalty, Tickets or Order & Pay product.
  4. The same day
    Share your booking linkWebsite, socials and Google Business Profile — or embed the booking widget on your own site.
  5. The weeks after
    Run both, then decideYou can keep OpenTable running for its marketplace diners while you settle in, then decide with real numbers.
The OpenTable guideStart free

What comes across

Your guest book, in one piece.

Customers and bookings, from any system that can give you a CSV. The importer matches your columns, so the headings don’t need to match ours.

Customers

Required: an email and a name (one full-name column, or first and last).

  • Phone
  • Allergies
  • Birthday
  • Notes
  • VIP status
  • Said yes to offers — who agreed to hear from you (see below)
  • Loyalty balance — when your loyalty scheme is live, handy when you’re leaving another scheme

Bookings

Required: date, time and party size.

  • Name, email and phone
  • Status — Pending, Confirmed, Cancelled, Seated, Cleared, Waitlist or No-show
  • Duration, notes and allergies
  • Table — its name, like “Table 5”, or its ID; an unknown table imports without one and tells you
  • Booking ref, source, payment and extras — kept for reference

What stays behind — and why

A yes to offers your file doesn’t show
Tick “I have permission to upload these customers’ details, and the ones marked “Said yes to offers” agreed to hear from us” only if you have permission to upload these customers’ details. Customers your file marks “Said yes to offers” can then get your marketing, and their yes is recorded on their profile; everyone else is imported as not asked and gets no marketing until they choose themselves. Customers who have already said no stay that way.
Removed waitlist rows
They can’t be re-imported — the results screen lists each one as a skipped row, with the reason.
Card details
There’s no card column — guests add a card the next time a booking needs one.
A special-requests column
There isn’t one — map it to Notes.
Your team
The staff import is on Complete. Otherwise add them in Staff, or we set them up with you on setup day.
  • 500 rows and 8 MB a fileSplit a bigger list into several files.
  • Merged, never duplicatedA customer whose email is already here is updated, not doubled — and a blank cell never clears what you hold.
  • A preview firstNothing is written until you press Import.
  • “This file has been imported before”ResoFlow remembers each bookings file and asks before running it twice.

How to move

Do it yourself, or hand it over.

Do it yourself

At your own pace

  • Start free, set your hours and draw your room on the Free plan
  • Import in Settings → Data import — on Plus and above, or with a paid Gift cards, Loyalty, Tickets or Order & Pay product
  • Download a sample template for each kind of data from the upload step
  • Share your booking link when you’re ready
Start free

Free venue setup · worth £199

We move it with you

  • Free on every plan, including Free, while ResoFlow is new
  • Put your export on your send-us-your-setup link — or reply to our email with it
  • We import it with you on the transition day, and draw your room and set your rules too
  • Your booking page is live as soon as setup is done
Book a free call

Let us do the move

Nothing lost. Nothing doubled.

  1. £0What it costsThe full setup, worth £199 — free on every plan while ResoFlow is new.
  2. 0DuplicatesCustomers duplicated — a matching email is merged, never copied.
  3. 1 dayHow long it takesYour booking page is live as soon as setup is done — with the old system still running if you want it.
Book a free callHow free setup works

Questions

The move, answered.

More in the help centre
Can I run both systems at once?

Yes. Your ResoFlow booking page is live as soon as setup is done, so you can point your links at it while your old system keeps running. Many venues leaving a marketplace keep it for discovery for a while, then decide with real numbers.

What if my list is longer than 500 rows?

Split it into several files — each import takes up to 500 rows and 8 MB. On free setup we bring it all across with you.

What if I import the same bookings file twice?

ResoFlow remembers each bookings file it imports and asks “This file has been imported before” if you upload an identical one again — only confirm if a second run is genuinely what you want.

Will my imported customers get marketing emails?

Only the ones your file marks “Said yes to offers”, and only if you tick “I have permission to upload these customers’ details, and the ones marked “Said yes to offers” agreed to hear from us”. Everyone else is imported as not asked and gets no marketing until they choose themselves. Customers who have already said no stay that way.

Can an import be undone?

Don’t delete imported records one by one. If an import went wrong — bookings in the wrong month, say — the ResoFlow support team can roll back that import batch safely. Ask Rezo to connect you.

Which plans include import?

Customer and booking import are on Plus and above, or with a paid Gift cards, Loyalty, Tickets or Order & Pay product. The staff import is on Complete. Free setup does the import with you on a paid plan or product.

Bring it all across.

Book a free call and we’ll plan the move with you — or start free and import it yourself. No credit card required.

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