Scan.
Order.
Paid.
Guests scan the QR code on their table, browse your menu and order from their seat — then pay on their own phone by card, Apple Pay or Google Pay. Nothing to install, wired into the same system that already runs your bookings, floor plan and guest list.
Kitchen — the same order, a moment later.
Ordering at the table is live today. Collection and delivery come with Order & Pay Pro.
All of it
from their seat.
Four moments — and none of them involves your team walking to a table to take a drinks order they will have to key in again later.
Scan the QR at the table
Every table gets its own printable QR code. The guest points a camera at it — no app, no download, no account. The menu opens knowing which table they are sitting at.
Browse and choose
Your live menu, with photos, allergen information and the options you already keep up to date. Sold out is sold out — the menu is the same one your dashboard drives.
Tip and pay at the table
Card, Apple Pay or Google Pay, on their own phone. The money goes straight into your Stripe account. No card machine walked over, no bill split argument at the pass.
Receipt in their inbox
The guest gets the receipt, you get the order — and if they are a loyalty member, the stamps or points land automatically without anyone asking for a card.
Orders ring
straight through.
Each order card leads with the table number and what was ordered, because that is what the kitchen actually needs. Anything with alcohol on it carries a Challenge 25 reminder for whoever carries it out. And refunds — a whole order or a single item — happen on the board itself and stay in the order's history, so nobody has to open Stripe to put something right.
Set menus, deals and rewards —
at the table too.
Order & Pay is not a separate ordering app that happens to sit in the same account. It reads the menu, the offers and the loyalty scheme you have already set up.
Set menus & deals
Build a set menu or a deal with supplements and time windows — the Sunday roast that only exists between twelve and four — and guests see exactly what applies while they are choosing.
IncludedMoney-off offers
Money-off promotions and promo codes work at the table checkout, on plans that include offers. An order made free by a promotion carries no platform fee at all.
Pro & CompleteLoyalty & gift cards
Loyalty earns automatically — nobody has to remember to ask. Gift cards pay at checkout, and whatever is left stays on the card for next time.
Pro & CompleteHow the money
works.
Guests pay your own Stripe account. ResoFlow never holds your money and never stores card numbers. Here is the whole fee, in one place.
One thing to know
The 15p is taken from the payout, never added to what your customer pays. It is not returned on an order you reject or refund.
On a plan,
or on its own.
Order & Pay is part of the Complete plan, and it is also a product you can buy by itself — on any plan, or with no booking plan at all. One subscription, one bill either way.
The whole platform for an established venue — and Order & Pay is in it.
- Order & Pay at the table, plus collection & delivery
- Unlimited online bookings · 250 tables
- Waitlist and the self-service kiosk
- Smart Services, including Smart Walk-Ins
- White-label branding on guest pages
- Unlimited staff accounts
Order & Pay Plus £29/month at the table (£290 a year). Order & Pay Pro £39/month adds collection & delivery (£390 a year). Pay annually and it’s ten months instead of twelve.
- Order & Pay and table QR codes
- Collection & delivery with Order & Pay Pro
- Menu display, unlimited menu items
- Customer profiles, CSV import and export
- Marketing composer and SMS
- 250 MB image storage
- One staff seat, stacking with any other product
Order & Pay Pro
Order & Pay Pro adds collection and delivery at £39/month. Collection and delivery orders carry a 50p + 1% platform fee per order — 50p + 1% of the food and drink total (after any discount or reward); tips, delivery charges and card processing are never included. It’s absorbed by your venue, or added to the customer’s total if you choose (never to tips); cash orders carry the same fee, billed monthly.
How Order & Pay works at your venue.
Three things to have in hand before your first service.
Switch it on where it helps
If the pleasure of your room is a member of staff who knows the menu and reads the table, at-table ordering can take something away rather than add it. It earns its keep where guests wait to be served — busy bars, big gardens, quick lunches.
You will need a Stripe account
The guest pays your Stripe account directly, so you need one — you are the merchant, and card processing is at Stripe's standard rate. Setting one up is part of the free venue setup if you would rather not do it alone.
Collection and delivery need Order & Pay Pro
At the table is the base tier — a guest orders for the table they are sitting at. Collection and delivery come with Order & Pay Pro at £39/month with a 50p + 1% fee on each of those orders — and delivery is always your own drivers, never a courier.
Collection & delivery,
from the same menu.
Order & Pay Pro (£39/month) lets customers order ahead from your live menu and pick it up at the counter, or have it delivered by your own team — same menu, same Orders screen, same in-app refunds. Delivery fees come from driving-distance bands you set yourself, and the 50p + 1% fee on each collection or delivery order is yours to absorb or to add to the customer's total — never to tips.
The ones venues
actually ask.
Does the customer pay the fee?
No for table orders. The 15p is a flat fee per paid table order, taken from your payout — it is never added to your customer's bill and it never touches the tip. For collection and delivery (Order & Pay Pro) the 50p + 1% fee is yours to absorb or, if you choose, to add to the customer's total — never to tips. Orders paid entirely by gift card, or made free by a promotion, carry no fee at all.
Do guests need to download an app?
No. They point their camera at the QR code on the table and your menu opens in their browser. There is no app to install and no account to create — ResoFlow has no app in the App Store or on Google Play, and at-table ordering does not need one.
Can I refund an order without opening Stripe?
You can refund a whole order or individual items from the Orders screen. Choose which staff roles can do this, and follow the refund in the order's history. Processing or failed refunds stay visible for follow-up; some cases need further checks with Stripe.
Do I need a booking plan to use it?
No. Order & Pay is included in the Complete plan at £129/month, and it is also a standalone product from £29/month — Plus at the table, or Pro at £39/month with collection and delivery — that works on any plan or on no plan at all. If your plan already includes a product you own, the separate charge comes off automatically — products and plans share one subscription and one bill.
What about takeaway and delivery?
Order & Pay Pro adds collection and delivery at £39/month. Collection and delivery orders carry a 50p + 1% platform fee per order — 50p + 1% of the food and drink total (after any discount or reward). Tips, delivery charges and card processing are never included; cash orders carry the same fee, billed monthly. Venues can absorb it or add it to the customer's total (never to tips).
How are delivery fees worked out?
By driving distance. With collection and delivery switched on (Order & Pay Pro), the customer's address is checked against your delivery area using the real driving distance from your venue (Google Maps), and the fee comes from distance bands you set yourself — "up to N miles costs £X", with as many bands as you need. You can also set an optional free-delivery-over threshold that waives the fee above a spend you choose. The customer sees the fee, and whether they qualify for free delivery, before they pay; an address you do not deliver to is refused politely before any payment is taken.
Can I use the takeaway VAT rate?
Yes, per dish. Some food is taxed differently taken away than eaten in, so once collection or delivery is set up each dish on your Menu page gains a Takeaway VAT rate field (and a category can apply one to every dish in it). Collection and delivery orders freeze that rate onto the line at the moment they are placed; eat-in orders keep the dish's ordinary rate. Leave it unset and takeaway orders simply use the same rate as eating in. Ask your accountant which rates apply — ResoFlow never guesses tax.
Ready when
your tables are.
Start free and explore the dashboard today — switch on Order & Pay whenever it suits your service.
Or on its own — from £29/month.
No credit card required · Free plan available · 14-day money-back guarantee on paid plans