Regulars,
on purpose.
Reward regulars with a stamp card or a points scheme — and a loyalty card that lives in Apple or Google Wallet, in your venue's colours, with a balance that updates live as guests earn. You write the rewards; guests join free.
3 more to a free main
Your loyalty scheme,
four decisions.
Not a project. Four choices, and then it gets on with it while you run the room.
Stamps or points
A stamp card counts visits — ten coffees, one free. A points scheme counts spend, so a big table on a Saturday is worth more than a flat white. Pick the one that matches how people actually use you.
Guests join free, anywhere
Wherever they meet you — your venue page, a link you share, or a member of staff asking. Joining costs the guest nothing and there is no app for them to install.
The card lives in their wallet
An Apple or Google Wallet card in your venue's colours, with a balance that updates live. No paper card to lose, no stamp to smudge, no "I think I had six".
Earning runs itself
Eligible Order & Pay purchases can earn automatically when you enable it. In person, the team scans the member's card — and enters the bill if you are running points.
Redeem the 5-stamp reward and 2 stamps stay on the card.
Worth coming
back for.
Up to twenty rewards, written in your own words and priced in stamps or points. Not a catalogue somebody else wrote for a coffee chain.
Redeeming happens where the guest is. At the venue your team scans the member's card — the balance is checked on the server, not on the phone, and only the roles you choose can do it. With Order & Pay, the reward comes off at checkout.
Rewards that work
for your guests and your team.
Sensible limits keep the scheme fair for your guests and sustainable for you. They are set out of the box, and every one of them is yours to change.
One earn a day
By default a member earns once per day, however many times they come to the counter. Raise it as far as twenty a day if your service genuinely needs it.
Default: 1 · up to 20A daily redemption cap
Optional. Cap how many rewards can be redeemed in a day so a quiet Tuesday never turns into a queue of free mains you had not budgeted for.
OptionalBalances can expire
Optional, and only after months of inactivity that you set — with one warning email before it happens, so nobody finds out at the counter.
Optional · one warningMembers get an account, not just a card
They can see their balance, what they have earned and what the rewards are, without asking anyone. Send campaigns to loyalty members who have separately opted in to marketing. Joining the scheme does not opt them into campaigns.
The numbers,
in full.
Loyalty carries no platform fee — no money changes hands when a stamp is earned or a reward is used. What there is instead is a set of limits, and here they all are.
Where the wallet cards have house rules
A Google Wallet card requires a logo before it can be issued, and only Apple passes can nudge the lock screen when a balance changes. That is Apple and Google's doing, not ours, and it is better to know now than to find out on launch day.
On a plan,
or on its own.
Loyalty comes with the Pro and Complete plans, and it is also a product you can buy by itself — on any plan, or with no booking plan at all.
The full front-of-house, with loyalty in it.
- Stamps or points, up to 20 rewards
- Birthday gifts & the member portal
- Offers and promo codes as well
- Gift cards, events & marketing too
- Unlimited online bookings · 100 tables
For a venue where earning should happen at the table.
- Everything in Pro
- Order & Pay — loyalty earns at checkout
- Waitlist, Smart Services, white-label
- Unlimited bookings · 250 tables
- Unlimited staff accounts
£250 a year if you pay annually — ten months instead of twelve.
- The full loyalty scheme and rewards
- Customer accounts and birthday tracking
- Customer profiles, CSV import and export
- Marketing composer and SMS
- One staff seat, stacking with any other product
Not included: Offers and promo codes — those come with the Pro and Complete plans.
One thing the standalone product does not include
Loyalty on its own brings the scheme, the customer portal and birthday tracking — but not Offers and promo codes. Those come with the Pro and Complete plans. Everything shares one subscription and one bill, and if you later move to a plan that already includes loyalty, the separate £25 charge comes off automatically.
How your loyalty scheme works.
Three things that shape how you plan your scheme.
One scheme, one venue
There are no cross-venue points, no multi-site scheme and no tiered VIP levels. One venue runs one scheme. If you have four sites and want a shared balance across all of them, this is not it yet.
Spend-based points need the habit
Points on spend only work if the bill gets entered. With Order & Pay that happens by itself; in person it means your team scanning the card and keying the bill into the Scanner. If that habit will not stick, run stamps instead.
Google Wallet has house rules
The Google card requires a logo before it can be issued, and only Apple passes can nudge the lock screen when a balance changes. Both are the platforms' rules, and neither is something we can wave away.
The ones venues
actually ask.
Stamps or points — which should I run?
Stamps count visits; points reward spend. Eligible Order & Pay purchases can record spend automatically. For other purchases, staff record the spend. Choose the approach that suits your venue and the rewards you want to offer.
Do guests need to download anything?
No. Joining is free and happens in a browser. The card then lives in Apple or Google Wallet if they want it there, and they can always see their balance in their own account. ResoFlow has no app in the App Store or on Google Play.
Can somebody farm the scheme?
The default is one earn per member per day, which stops the obvious version. You can raise it as far as twenty a day, add an optional cap on redemptions per day, and optionally expire balances after months of inactivity — with one warning email first. Redemption is permission-gated and the balance is checked on the server, never on the guest's phone.
Do I need a booking plan?
No. Loyalty is included on the Pro and Complete plans, and it is also a standalone product at £25/month for any business, with no booking plan at all. The standalone product also brings the customer portal, birthday tracking, customer profiles, the marketing composer and SMS — but not Offers and promo codes, which stay with the plans.
What does a reward cost me?
Whatever you chose to give away, and nothing else. There is no platform fee on loyalty — no money changes hands when a stamp is earned or a reward is redeemed, so there is nothing for us to take a cut of.
Turn good nights
into regulars.
Start free and see how the loyalty scheme fits your venue — stamps or points, your rewards, your colours.
Or on its own — £25/month.
No credit card required · Free plan available · 14-day money-back guarantee on paid plans