Join
Members join where they already are
A tick-box on your booking, ticket, waitlist and order pages — or your team enrols them at the Scanner in one tap.
LoyaltyIn Apple and Google Wallet
Works on its own — no booking system needed
A card in their pocket. A reason to come back.
Stamps or points, rewards in your own words and a birthday gift — for a café, a bakery, a pub or a shop as much as a restaurant. The card lives in their phone’s wallet and updates itself — they walk out with the new balance already showing.
- No app for members to download
- Earns by itself when a table is cleared
- Members join free
01The card
Earn a stamp. Watch the card change.
Stamps or points: every earn lands on the card in their phone’s wallet, with how far it is to the next reward.
Stamp card
A stamp a visit
Their table is cleared and the visit earns by itself. The card in their wallet shows the new stamp, and how far it is to the next reward.
Points per visit
Points every visit
The same, in points — ten a visit here, at the rate you set.
Points per £1 spent
Points follow the bill
Your team types what they paid in the Scanner, and the points follow the bill — £38.50 earns 38 here.
A reward ready
A reward, and a notice
When a reward unlocks, an Apple Wallet card shows a notice on the lock screen; Google Wallet updates the card just as fast, but never shows one. Your team redeems it in the Scanner, once.
02Set it up
Five short steps, then it runs itself.
The real set-up, step by step: scheme type, name and rate, earning, rewards, more options — then one check before it’s made.
Scheme type
Stamps or points
A stamp card, points per visit or points per £1 spent — or start from a ready-made card. The type is fixed once the scheme launches.
Name & rate
Your name on the card
The name goes on the member card and the wallet pass; the rate is how many stamps fill the card, or how many points a visit or a pound earns.
Earning
Earning takes care of itself
A booking earns when its table is cleared at the end of service — or your team awards visits at the Scanner. Paid table, collection and delivery orders can earn too.
Rewards
Rewards in your own words
Each with what it costs — up to 20, and you can add more after.
More options
The fine-tuning
A join bonus, balances that lapse if you want them to, door scans that count as a visit, and earn multipliers on the days you choose.
Check & create
Live straight away
One check, then Create scheme: it goes live straight away — you can pause it any time — and every member gets a welcome email and a wallet card.
Earn
Earning takes care of itself
A visit earns when the table is cleared; paid table, collection and delivery orders earn too. A member’s door scan can count as a visit.
03Member groups
Students, NHS and more. On the card they already carry.
A member keeps one card, and a group they belong to unlocks a perk you choose. Member groups come with loyalty wherever you have it — Pro and Complete or the Loyalty product — at no extra charge.
Switch one on
Pick your groups, and the perk
Switch on a ready-made group — students, NHS and care, blue light and forces, over 60s or locals — or add your own, up to 12 in all. Say what each one gets, in your own words.
Check the proof
Confirmed at the venue — or by a code
The Scanner shows the groups on a member’s card. Seen their proof? Confirm it — with the end date from their card, if it has one. Or a member confirms it themselves in their account, with a code sent to their university email, or to a work email ending you list.
Use the perk
Once a visit, and it renews
Tap Used when the perk goes on the bill — once a visit. A month before a confirmation ends, the member gets a reminder; then only the perk stops, never the card or the balance.
An offer can be limited to a group too, so only its confirmed members can use it (Pro and Complete) — and a campaign can go to just a group’s members who said yes to marketing (Pro and Complete).
04The details
The rules are yours. The work isn’t.
Join bonus and multipliersA bonus when they join, and ×2 or ×3 on the days you choose — up to five windows, like “Double stamps Tuesdays”.
Up to 20 rewardsIn your own words, each with a description — switch one off without losing it, and cap redemptions a day if you like.
A birthday giftBonus stamps or points, or an offer, once a year per member — sent for you, with birthday tracking included.
Invite a friendEvery member gets a personal invite link and code, and both of them can be rewarded when the friend joins.
Rewards at the order checkoutGive a reward a value and members can take it off an order at the checkout — money off the bill.
Message membersOne short update to every saved card — “Double stamps all next week!” — up to three a day, 300 characters.
Near your venueTheir phone can bring the card up near your address. Nobody — not you, not us — is told where a member is.
Balances that lapse, if you wantOff by default. Pick 1 to 60 months; members get a warning email first, and any visit resets the clock.
Pause any timeMembers keep their balances while nobody can earn or redeem — resume when you’re ready.
Customer accountsMembers see their card, rewards and history on your online account page.
05The numbers
Members join free. You pay one price.
Loyalty on its own, or with the booking system in Pro and Complete. A year is ten months’ price.
£25a month on its own, on any plan
3scheme types — stamps, points per visit or per £1
20rewards, in your own words
£0for members — no app, no fee
Loyalty productYour scheme and wallet cards, customer accounts, birthday tracking and the Scanner — on any plan, including Free.£25/monthStart with Loyalty only
The Loyalty product keeps your scheme running through any plan change. A 14-day money-back guarantee on your first paid subscription, once per venue.
Included with Loyalty
- A loyalty scheme — stamps or points and rewards, with the card in Apple and Google Wallet
- Customer accounts — guests sign in to see what they have with you
- Birthday messages to your members
- Your customer list
- Customer tags and groups, and merging duplicates
- Exports to a spreadsheet
- Email and text campaigns to customers who said yes
- 250 marketing emails a month (up to 1,000 with more products)
- Text messages to customers, from your text credits
- Copies of customer emails to your team
- Importing customers from a spreadsheet
- Member coupons for birthdays and Invite a friend
- 250 MB of image storage
06Works with
Better with the rest of ResoFlow.
One customer record, one bill and one set of reports behind every product.
BookingsVisits earn automatically when a member’s table is cleared.See BookingsOrder & PayMembers earn on orders and can use rewards at the checkout.See Order & PayMarketingEmail loyalty members only, and let the birthday email carry their gift.See MarketingThe ScannerAward and redeem at the venue, on the same Scanner as tickets and gift cards.See The Scanner
07Questions
Loyalty, answered.
The questions venues ask us most about this. There are more in the help centre.
More in the help centreStill wondering?Rezo answers from the help centre in seconds — and passes you to a person when you need one.
Do members need to download an app?
No. Their card lives in Apple or Google Wallet, and on your online account page.
Do Android members get lock-screen notices?
Their Google Wallet card updates straight away, but Google never shows a lock-screen notice for it. Apple Wallet does — we tell you that up front.
Can members earn on orders?
Yes — table, collection and delivery orders each have their own switch. On a points-per-£ scheme they earn on the food and drink they actually paid for.
Does it work without the booking system?
Yes. Your team awards stamps or points at the venue with the Scanner, for any business.
Can I change the scheme type later?
The type is fixed once it launches — changing it means closing the scheme and starting a new one. Everything else stays editable.
What happens if I change plan?
With the Loyalty product your scheme keeps running whatever your plan. Moving to a plan without loyalty freezes it rather than ending it — members keep their balances.
Turn first visits into regulars.
£25 per month on its own, or included in Pro and Complete.