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Team & devicesA PIN for each person

Everyone signed in as themselves. Nobody sharing a password.

Staff sign in with their own PIN on a shared tablet, and the activity log knows exactly who did what. Managers approve money with theirs. Wall screens show the night, and the alerts that matter reach your phone.

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  • No staff email addresses needed
  • Money is approved by name
  • A locked phone shows a first name and initial only

01How it works

One shared tablet. Everyone still themselves.

A shift at The Bistro, from the first PIN to the last sign-out.

  1. The shift starts

    Tap your name, then your PIN

    No email address, no password. Each person signs in as themselves, and the screen opens on what their role allows.

  2. A refund

    Money waits for a say-so

    Cancelling a booking shows the deposit held and the choices side by side. Choosing a refund asks for an approval before any money moves.

  3. The approval

    Approved by name, with a PIN

    The pop-up lists only the people allowed to approve it. One taps their name and types their PIN — one approval, one action.

  4. On the record

    Every sign-in, by name

    The activity log’s Logins tab names who signed in, when, and on which device — a shared tablet never hides who was using it.

    Activity log — Plus and up

  5. End of the shift

    Walk away, and it signs out

    After the time you choose, a warning — then the tablet signs out and the names come back for the next person.

02Roles

Ready-made roles. Or make your own.

Owner, Admin, Manager and Host — plus Door and Kitchen logins for one screen each. Every person sees only what their role allows.

  1. Owner

    Everything — and the bill

    Every page, every setting and every refund. Plan & Billing is the owner’s alone, and the Owner role itself can’t be edited.

  2. Admin

    Everything but the bill

    Almost everything the owner has — adding people, setting PINs and editing what each role can do — but never Plan & Billing.

  3. Manager

    Runs the service

    Bookings, walk-ins, the waitlist, the menu, marketing and reports. Refunds stay off until you switch them on, and there’s no staff editor.

  4. Host

    Runs the door and the diary

    Bookings, walk-ins and the waitlist, checking in tickets and redeeming gift cards. No refunds, settings, marketing or reports.

  5. Door

    The scanner, and nothing else

    Scans tickets, lets the guest list in and checks booking guests in at the door — the scanner is all they ever see. Door logins never count against your plan.

  6. Kitchen

    The orders screen, and nothing else

    Sees orders come in and moves them on — the orders screen is all they ever see. Kitchen logins never count against your plan either.

Your plan is checked before the role: if your plan doesn’t include a feature, no role can unlock it. Fine-tune any role, or make up to five of your own, from Plus.

03Screens, the Scanner and your phone

Put the night on the wall. And in your pocket.

Staff screens run signed in and update instantly. Screens for customers run from a display link — no sign-in on the TV.

Wall screens

A wall screen for every job

For your team: Staff board · the orders screen’s Wall layout. For people waiting: Customer board · Customer waitlist · Self-service kiosk. Showing your menu: Menu board · Today’s specials. Bringing people in: Book with us · What’s on · Gift cards · Join our loyalty scheme · Your adverts. On event nights: Event door.

The Scanner

One scanner for everything they carry

Tickets, gift cards and loyalty cards on one screen — green, amber or red, full screen. Groups on one QR can come in a few at a time.

Work the door
Phone alerts

The alerts that matter

New bookings, late arrivals, large parties and orders — even when ResoFlow is closed. Choose which you get and set quiet hours. A paired tablet never gets money or account alerts.

PINs, your way4 to 8 digits — six unless you choose otherwise — and each person can change their own.
Wrong PINs lock, brieflyFive wrong PINs lock that person’s PIN for an hour, and 20 wrong PINs in a row lock the device; a third lock in a day holds until you clear it. Five wrong approvals in 30 minutes pause approvals for 30 minutes.
Customer data needs a passwordExports, erasures and other privacy tools always ask for the account password — never a PIN.
Paired devicesPair the front-desk tablet once with your password; revoke a lost one in a tap and it forgets the venue.
Two-step sign-inOwners and admins protect their accounts with an authenticator app and recovery codes.
Signed out when idleA warning five minutes before, then a sign-out after the time you set — 30 minutes unless you change it. The orders screen, and a phone someone has marked as their own, are never signed out for being left alone.
An activity logEvery booking change, refund, sign-in and email — with who did it and when, kept for 24 months; Plus and Pro show the last 12, Complete all 24.Plus
Your team, any size1 seat on Free, 5 on Plus, 10 on Pro, unlimited on Complete. Every product but Team brings a staff seat too — you get whichever is more — and Team members never use one.

04The numbers

Room for the whole team as you grow.

The owner counts as one seat. Every product but Team brings a seat too — you get the plan’s seats or the owner plus one a product, whichever is more.

Own PINfor each person, so every action is theirs
12kinds of wall screen, plus the orders screen’s Wall layout
1 scannerfor tickets, gift cards and loyalty cards
First nameand initial on a locked phone — never contact details
FeatureFree£0/moPlus£39/moPro£79/moComplete£129/mo
Staff seats1510Unlimited
The staff portal and the built-in rolesNot includedIncludedIncludedIncluded
Your own roles and permissionsNot includedIncludedIncludedIncluded
Activity logNot included12 months12 months24 months
Wall screens: display links / paired TVsNot includedNot included3 / 610 / 20
Import staff from a spreadsheetNot includedNot includedNot includedIncluded

Below Pro, a paid single product (all but Gift cards, Loyalty, Your domain and Team) brings wall screens with 2 display links and 4 paired TVs.

  • Unlimited door staff — scanner-only logins never count against your plan.
  • Unlimited kitchen logins — the Orders screen only — and a Counter or Pass screen on every tablet you have.

06Questions

Your team, answered.

The questions venues ask us most about this. There are more in the help centre.

More in the help centre
Still wondering?Rezo answers from the help centre in seconds — and passes you to a person when you need one.
Do staff need their own email address?

No. Front-of-house staff sign in with a PIN on a paired device. Only owners and admins need an email and password.

Can a manager refund a deposit?

Only if you allow it — refunds are off for Managers by default, and you can switch them on for the role or for one person. On a shared tablet they approve with their own PIN, and the activity log records who did it.

What if someone leaves?

Remove them from the Staff page and their PIN stops working straight away. If a device goes missing, revoke it and it forgets the venue.

Can the owner approve with a PIN?

Yes — owners and admins can set an approval-only PIN on the Staff page. It approves actions but can’t sign in to the staff portal.

Do wall screens need a computer?

No — any TV or screen with an up-to-date web browser will do. A customer screen runs from a display link and holds no sign-in at all.

Does the app come from the App Store?

No download needed. Add ResoFlow to your phone’s home screen from the browser in a few taps — and ResoFlow Staff, from the staff PIN page, to the door iPad — then turn on alerts.

Bring the whole team on board.

Free to start, no card needed. Add your team whenever you’re ready.

Start free — no card Try the live demo