Our help guides
Every one of them — the same guides as the help centre, so an answer and a guide never disagree.
Meet Rezo
Hello. I’m Rezo.
Rezo answers questions about ResoFlow — on our website, in your dashboard and in the staff portal — from our help guides, straight away. In your dashboard, Rezo can help make changes too, and always asks you to confirm before saving. When a person would be better, Rezo says so and hands you over.
Rezo is an AI assistant and can make mistakes.
A conversation
Straight answers, and a hand with changes.
Rezo reads the guides for you and points you to the exact screen. For a few simple settings it offers to make the change — you check it, and nothing is saved until you confirm it — and it hands you over to a person the moment you ask.
RezoResoFlow assistant
Can guests book more than 30 days ahead?
Let me check the guides…
Yes — your Plus plan lets guests book up to 365 days ahead. It’s Maximum advance booking, on Settings → Bookings → When people can book.
Can you make it 90 days for me?
Of course — here’s the change. Check it, and save it if it’s right.How far ahead guests can bookOn Settings → Bookings → When people can bookUp to 30 days aheadUp to 90 days aheadSave this?Not now
Thanks. Can I talk to someone about my plan?
Of course. I’ll pass this to the team with our conversation so far — they’ll reply by email, and you can leave this page whenever you like.
Rezo is an AI assistant and can make mistakes.
Rezo can help
Rezo can help make changes. You always confirm.
In your dashboard, Rezo can offer the change to almost any setting — your Team rota included — as a card: what it is now, what it would become, and the page it’s on. Nothing is saved until you press “Save this?” (and confirm it’s you, wherever the page itself asks), and Undo puts a setting back for 30 minutes afterwards.
- Opening hours
- A special date
- How long a booking lasts
- The largest party that can book online
- How far ahead guests can book
- The notice a booking needs
- How late guests can cancel online
- Whether online bookings wait for your approval
- Your venue’s details
- New tables
- A special date’s payment
- Any one setting on your settings pages
- A Team rota setting
- Your everyday payment rules
Only what you could change yourself — your role and your plan decide, and the page’s own rules check it before it’s saved.
Only from what you asked in the conversation — never from something Rezo read.
Each change shows in your Activity log, marked “suggested by Rezo”. It’s free.
Anything else — bookings, payments, other settings — Rezo explains and takes you to the right screen.
What Rezo knows
Enough to help. Nothing more.
What Rezo can see depends on where you ask. On the website it has no account to look at; signed in, it knows your venue’s setup — never your customers’ details.
The page you’re on
On the website, which page you opened the chat on. In the dashboard, the screen — and on a settings page, the setting you last touched.
Your plan and usage
In the dashboard: which plan you’re on, what’s included and how much of this month’s allowance is used.
A summary of your settings
Enough to answer “is this switched on for me?” without you checking first.
Your recent conversations
Short summaries of your last three closed conversations from the past 30 days — never the full transcript. There’s a switch to turn this off.
Whether a message went out
Did the confirmation email or the reminder text send? Rezo checks your venue’s records for the last seven days — addresses masked, and each check shows in your Activity log.
Rezo’s suggestions
Small ideas, every night.
Each night Rezo looks over your venue and suggests a few small things that would help — free, and nothing changes until you change it.
- On Home, one at a time — never while you’re open — and every one in the Suggestions tab of the help panel.
- Only what your role can change and your plan includes. Rezo’s suggestions never ask you to upgrade.
- “Not now” hides one for 30 days; “Stop suggesting this” stops it for good.
Tick allergensAdd photosAdd a cover photoAdd it to GoogleTurn on remindersFill a quiet nightSee the listReply to reviews
Rezo suggestsPut your booking link on GoogleMost online bookings start on Google — Get more bookings walks you through it.Add it to GoogleNot now1 of 3 · See all
Rezo credits
Asking is free. Jobs say their price.
In your dashboard Rezo also reads and writes for you — your menu, your floor plan, your marketing — and every word it writes stays yours to change.
Asking is always free
Questions, answers and a hand-over to a person never cost anything, on every plan.
Each job shows its cost first
When Rezo reads or writes for you — a menu from photos, a floor plan from a picture, a whole marketing email — the button shows the cost before you start, Rezo shows each step while it works, and you check the result before it’s saved. A job Rezo can’t finish gives the credits back.
10 to start
New venues on Free and Plus get 10 welcome Rezo credits; Pro includes 30 a month and Complete includes 100 a month, and packs of 50, 150 and 400 are on Billing and the Marketing overview.
Every change waits for your yes.
Rezo shows you what would change and on which page, and nothing is saved until you confirm it by pressing “Save this?”. It never sees card details, passwords or PINs.
Never
What Rezo won’t do.
- Card details, passwords or PINsRezo never sees them.
- Saving on its ownEvery change waits for your yes — and Rezo never touches billing, the plan, credits or add-ons, deletes anything, connects or disconnects Stripe or your own domain, changes staff, roles, PINs or paired devices, exports or erases customer data, sends an email, text or campaign, or rewords your customer policies.
- PretendingRezo never pretends a person has joined when they haven’t.
- TrainingSupport conversations are never used to train any AI model.
Getting a person
Always your say-so.
- 01Ask whenever you like
Ask for a person at any time from your dashboard or our website. Rezo passes the whole conversation on, so you don’t repeat yourself.
- 02Not helpful? Say so
Every answer has a thumbs up and a thumbs down. When Rezo isn’t helping, it offers a person — and the team reads every thumbs down.
- 03Long conversations
A long conversation is offered a person, and a very long one is handed to the team.
- 04Checked before you see it
Every reply is checked against the same safety rules before you see it.
Where Rezo lives
Wherever you’d look for help.
Never on your customers’ pages. Your booking page, your venue page, your website and your emails are yours — Rezo doesn’t appear on any of them.
The small print
Rezo is an AI assistant and can make mistakes. It answers from the ResoFlow help centre and runs on Google’s Vertex AI (Gemini), with all AI processing inside the European Union. Support conversations are never used to train any AI model. Rezo memory — “Let Rezo remember my recent support conversations” — is on your account’s Preferences page, and it’s on unless you switch it off. Privacy Policy · Sub-processors
Rezo’s ready when you are.
Start free and meet Rezo in your own dashboard — or say hello right here, from the chat in the corner.