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Rezo Phone£49 per month, on any plan

Rezo answers your phone.

When you can’t get to the phone, Rezo picks up in your venue’s name — taking bookings, changes and cancellations, answering questions and taking messages. 200 minutes a month included.

Start free, then add it in Settings Add Rezo Phone — £49 per month, any plan
  • Books with your own booking rules
  • Messages and call-backs in one list
  • Up to 4 calls at once

01How it works

A call you’d have missed. A booking in the book.

What happens when the phone rings and your team are busy.

  1. The call

    The phone rings — and nobody’s free

    Your own number diverts to Rezo when it isn’t answered or is busy, or sends every call to Rezo first — your choice. Rezo can answer whenever you’re closed, too.

  2. Hello

    Rezo answers in your name

    A friendly opening with your venue’s name, in the voice you chose. Rezo always says it’s an automated assistant and that the call is transcribed.

  3. Booked

    It books, and reads it back

    Rezo finds a free time and books it with your booking page’s rules. It reads back the date and time, and the guest gets your usual confirmation.

  4. A message

    Anything else becomes a message

    A party enquiry or a question Rezo can’t answer becomes a call-back, with the caller’s name, number and what it’s about — and an alert to your phone.

  5. Calls

    Every call, in one list

    Each call in Messages → Calls with its summary and transcript; bookings made by phone are marked “By phone” on the booking.

02What Rezo can do

Your phone, handled. Switch on what you want.

Each of these is a switch in Settings → Rezo Phone. Rezo only offers what your plan has — no deposits on a plan without them.

Answer questions about the venueOpening hours, parking, dogs, the menu — from your venue’s details and the words you add.
Find free times and make a bookingReal availability, the same rules as your booking page: party sizes, closures, notice and approval.
Change the caller’s own booking or cancel itRezo finds the caller’s booking, then confirms its date and time before changing anything. The guest gets the usual email.
Add the caller to the waitlistWhen you’re full, Rezo adds the caller to your waitlist, with their name and number.
Take a party or private-hire enquiryBig groups and private hire become an enquiry, with the date, numbers and what they’re after.
Send a deposit linkWhere a booking needs a deposit, Rezo texts a secure payment link. It never takes card details on the phone.
Take a messageName, number and what it’s about, as a call-back — with an alert and, if you like, an email.
Put the caller through to the teamTo a number and at the hours you choose. If nobody picks up, Rezo comes back and takes a message.

03When Rezo answers

You decide when Rezo picks up.

Keep answering your own phone. Rezo is there for the calls you can’t get to.

The calls you missYour phone rings first. If nobody answers, or the line’s busy, Rezo picks up.
Every call firstRezo answers straight away and puts callers through to your team at the times you choose.
When you’re closedRezo answers by itself outside your opening hours and on your closed days.
Phones offBusy with a private event? Rezo takes every call with your own short message, for up to 48 hours — then switches back by itself.

04Busy nights

Never a lost call. Even on a Friday.

What happens when the phone won’t stop — and when something goes wrong.

Up to 4 calls at onceRezo answers up to 4 calls at once; more callers hold for a moment, with your hold music. After 60 seconds (you choose 30 to 120) the call rings your own phone.
Automatic backupsIf Rezo can’t answer for any reason, the call rings your own phone instead — and a call that still isn’t answered shows as missed, so you can ring back.
Minutes you can seeThe Calls tab shows the minutes left this month. We warn you at 80% and 100%; if they run out, calls ring your own phone instead until next month’s minutes start — or buy 100 more.
Calls up to 8 minutesRezo keeps calls short and friendly. Near the limit it says it must let the caller go, and takes a message.
Block a numberStop a nuisance caller from Settings, or with Block on a call in the Calls tab.
Always ring throughYour suppliers, your staff or your regulars — numbers on this list skip Rezo and ring your phone.

05Make it yours

Your voice, your words, your music.

A guided set-up walks you through each choice, with a play button beside every voice and track.

Ten UK voices — Scottish, Welsh, Irish, English and GeordieHear each one and pick the voice that suits your venue.
Its name and its first wordsRezo by default, or a name of your own. Pick a ready-made opening or write your own — the automated-assistant line is always added.
Nine hold-music tracksFrom calm acoustic to a Celtic pub, or no music at all — for callers waiting a moment.
Anything else it should knowAdd your own words: the parking, the dress code, what to say about Sunday lunch.
Divert your phone, step by stepSet-up shows how to divert your number on the main UK networks and landlines, then you ring it to test.

06Calls and privacy

Every call written down. Recorded only if you choose.

Callers hear that they’re talking to an automated assistant and that the call is transcribed — every time.

A summary and a transcriptFor every call, kept 90 days — or your own shorter guest period.
Audio is off unless you switch it onTurn on “Record calls (audio)” to play calls back in the Calls tab; recordings are kept 30 days and callers are told the call is recorded.
Calls put through stay privateA call passed to your own phone is never recorded.
Linked to your guestsCalls show on the guest’s profile, and messages land on their booking when Rezo can match them.

07The numbers

£49 per month. 200 minutes included.

Add Rezo Phone to any plan — Free included. Cancel it any time.

£49per month, with 200 minutes of calls
100 moreminutes for £30, less your plan’s top-up discount
4calls answered at once — more hold for a moment
90 daysof call summaries and transcripts
Rezo PhoneRezo answers your venue’s calls, with its own number set up for you and 200 minutes a month.£49/monthStart free, then add it in Settings
100 more minutesWhen a month needs more — used once your 200 are gone. Less your plan’s top-up discount: 5% off on Plus and Pro, 10% on Complete.£30 once

Good to know

  • Your phone numberKeep it — divert it to Rezo
  • PlansFree, Plus, Pro and Complete
  • Minutes run outCalls ring your own phone
  • Waiting on holdUses none of your minutes

09Questions

Rezo Phone, answered.

The questions venues ask us most about this. There are more in the Help Centre.

More in the Help Centre
Still wondering?Rezo answers from the Help Centre in seconds — and passes you to a person when you need one.
Do I keep my own phone number?

Yes. Rezo Phone comes with its own number, set up for you, and you divert your existing number to it — when you don’t answer, when you’re busy, or always. Set-up shows how on the main UK networks and landlines.

We register the number with the UK phone network first — usually three to five working days — and billing starts the day it’s ready.

Will callers know it’s not a person?

Yes. Rezo always says it’s an automated assistant and that the call is transcribed (or recorded, if you switch audio on). Callers can ask for a person, and Rezo puts them through if you’ve allowed it — or takes a message.

What happens to bookings Rezo makes?

They’re ordinary bookings, made with your booking page’s rules, marked “By phone” so you can see where they came from. The guest gets your usual confirmation. Rezo never takes card details — where a deposit is needed, it texts a secure link.

How are minutes counted?

Only the time a caller spends talking with Rezo. 200 minutes are included each month; time waiting on hold, and calls that ring your own phone, use none. If you need more, 100 minutes are £30, less your plan’s top-up discount (5% off on Plus and Pro, 10% on Complete), used once the month’s 200 are gone.

What if lots of people ring at once?

Rezo answers up to 4 calls at once. Anyone else holds for a moment with your hold music, and if the wait runs on, their call rings your own phone.

Is it on my plan?

Rezo Phone is an add-on on every plan — Free, Plus, Pro and Complete — for £49 per month. Rezo only offers what your plan includes; deposits, for example, need a plan with deposits.

Never miss another booking call.

Rezo Phone: £49 per month with 200 minutes, on any plan. Set up with a guided walk-through.

Start free, then add it in Settings Add Rezo Phone — £49 per month, any plan

The Exchequer in Kirkcaldy has run its service on ResoFlow since July 2026. See venues on ResoFlow