Notifications & messages
Customer emails and SMS, staff alerts and the notification bell.
13 articles
Which confirmations and reminders do customers get?
Turn booking confirmations and reminders on or off per channel, and choose when reminders are sent, in Settings → Customer notifications.
What do customers get when bookings change?
Control the emails and texts sent when a booking is cancelled, changed, marked a no-show, or a waitlist place updates.
How do I set up SMS messages?
Set up SMS with your own sender name, change the name later, or disconnect — plus how texts retry and credits are refunded if one can't send.
How do I edit SMS wording?
Customise the text of each SMS customers receive, keep an eye on the credit cost per send, and send yourself a test text.
How do I edit the emails customers receive?
Customise the subject, heading, body, button and closing note of the 26 booking, waitlist, event, loyalty and gift card emails — each a letter from your venue — with a live preview and a test send.
How do I send thank-yous and ask for reviews?
Send an automatic thank-you after each visit and a follow-up email asking for a review — on Google, Tripadvisor or anywhere else, or your own ResoFlow reviews page — a few days later.
How do I send birthday messages (with an offer)?
Send customers an automatic birthday email or text, optionally with a birthday treat and small print.
How do I send welcome and win-back emails?
Automatically welcome first-time customers the day after their visit, and invite lapsed regulars back with an optional treat.
Which emails do event customers get?
Turn on event reminders, a day-after thank-you and abandoned-checkout recovery emails for ticketed events.
How do I control dashboard alerts and sounds?
Set your team's notification sounds, which alerts appear where, the rules that trigger them, and email copies of key events to staff.
How do I get ResoFlow on my phone and turn on alerts?
Add the ResoFlow app to an iPhone, iPad, Android or computer, turn on push alerts for new bookings, orders and floor alerts, and manage every device that gets them.
How does the notification bell work?
The bell's Venue and System tabs, marking rows read, one-tap actions like Extend or Mark seated, and your personal notification preferences.
Still stuck?
Ask Rezo and get an answer on the spot — or email [email protected].