Support topic
Notifications & messages
Customer emails and SMS, staff alerts and the notification bell.
15 articles · 14 guides · 1 quick answer
Guides 14
- Which confirmations and reminders do customers get?Turn booking confirmations and reminders on or off per channel, and choose when reminders are sent, in Settings → Customer notifications.
- What do customers get when bookings change?Control the emails and texts sent when a booking is cancelled, changed, marked a no-show, or a waitlist place updates.
- How do I set up SMS messages?Set up SMS with your own sender name (approved for you, usually within 24 hours), change the name later, or disconnect — plus which numbers get texts, how texts retry and when credits come back.
- How do guests message us, and how do we reply?Guests reply to your booking emails or use Message the venue; on Pro and Complete it all lands in Messages, on the booking, where your team replies. On Free and Plus it goes to your own email.
- How do I edit SMS wording?Customise the text of each SMS customers receive, keep an eye on the credit cost per send, and send yourself a test text.
- How do I edit the emails customers receive?Customise the subject, heading, body, button and closing note of the 32 booking, waitlist, event, loyalty, gift card and order emails — each a letter from your venue — with a live preview and a test send.
- How do I send thank-yous and ask for reviews?Send an automatic thank-you after each visit and a follow-up email asking for a review — on Google, Tripadvisor or anywhere else, or your own ResoFlow reviews page — a few days later.
- How do I send birthday messages (with an offer)?Send customers an automatic birthday email or text, optionally with a birthday treat and small print.
- How do I send welcome and win-back emails?Automatically welcome first-time customers the day after their visit, and invite lapsed regulars back with an optional treat.
- Which automatic emails can I send with Gift cards, Loyalty, Tickets or Order & Pay?The product automatic emails — order again and a first-order thank-you (Order & Pay), what's on next (Tickets) and we miss you for members (Loyalty) on the Automations tab, and the gift card balance reminder (a factual service email, on Customer notifications). Each is off until you turn it on.
- Which emails do event customers get?Turn on event reminders, a day-after thank-you and abandoned-checkout recovery emails for ticketed events — and the two event texts.
- How do I control dashboard alerts and sounds?Set your team's notification sounds, which alerts appear where, the rules that trigger them, and email copies of key events to staff.
- How do I get the app and alerts on my phone?Get the app and alerts — the two apps (ResoFlow for you, ResoFlow Staff for a shared device), turning on push alerts for new bookings, orders and floor alerts, and managing every device that gets them.
- How does the notification bell work?The bell's Venue and System tabs, marking rows read, one-tap actions like Extend or Mark seated, and your personal notification preferences.
Quick answers 1
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