Promotions & loyalty
Offer codes, booking treats and your loyalty scheme with wallet cards.
16 articles
What can Promotions do?
The seven promotion types, how customers get them (codes or automatic conditions), where they can be used, and the live-promotion limit on each plan.
Promotions or loyalty — which do I want?
The simple test that tells promotions and loyalty apart, what each is for, the deliberate places they meet, and how each one is redeemed.
How do I create a promotion?
Build an offer step by step — type, code, trigger, limits and validity — including the free-ticket cap and the under-30p free-order rule.
How do promo codes and automatic offers work?
Shared codes for posters, one-per-person codes for targeted emails, and automatic triggers that apply an offer with no code at all.
How do promo codes work on event tickets?
What the customer sees at ticket checkout, how discounts and BOGO are worked out, free orders, and when a code use goes back after a refund.
How do booking treats work?
Treats are what a promotion gives a table booking — a free dessert, a welcome drink — because deposits are never discounted. How customers apply them, how staff redeem them, and what cancellations do.
How do promotions, deals, rewards and gift cards work together?
What stacks with what on an Order & Pay order — promotions, menu deals, loyalty rewards and gift cards — in what order, and the two deal-price toggles.
How do I set up a loyalty scheme?
Design a stamp card or points scheme — earn triggers, daily caps, join bonus, multiplier windows, rewards, and optional balance expiry with a warning email.
How do birthdays work?
The whole birthday story — capturing dates of birth, the greeting email and text, the loyalty gift, birthday promotions, and the Birthdays page that runs it all.
How does "Invite a friend" work in loyalty?
Members share a personal link or code; when a friend joins through it, each side gets the reward you choose — a promotion saved to their account, or bonus stamps or points — at the moment you choose. Caps, quiet abuse rules, and the fact that ResoFlow never emails the friend.
How do members join and manage their card?
How customers join your loyalty scheme, why some memberships wait for an email confirmation, and what members can do in the customer portal.
How does the Scanner work at the venue?
The Scanner reads event tickets, loyalty cards and gift cards on one screen — award stamps or points, enrol or activate customers on the spot, redeem rewards and adjust balances.
How do I design the loyalty card?
Customise card colours, logo, banner and visible fields with per-platform previews — and note that Google Wallet requires a logo.
What do members see on their wallet pass?
Loyalty cards live in Apple Wallet and Google Wallet — how members add them, how balances and notices behave, and how to message every saved card.
How do saved offers work?
Loyalty members can save a claimable offer to their account — from an email button, a typed code, or when you send it to members yourself — and staff redeem it in one tap at the venue.
Still stuck?
Ask Rezo and get an answer on the spot — or email [email protected].