Account, plans & billing
Plans, upgrades, invoices, credits and your own details.
19 articles
What's included in each plan?
The four ResoFlow plans — what each includes, the monthly limits, and how annual billing saves two months.
How do I change plan?
Upgrade instantly with a prorated charge, or schedule a downgrade for the end of your billing period — and cancel a scheduled change.
How do I update my card or find an invoice?
Update the card on file, read the next-invoice estimate, download past invoices, and redeem discount or free-credit codes.
Your venues — running more than one venue on one account
One sign-in and one card for several venues — a venue you add keeps its own subscription on that card, a venue that joins by invitation moves onto one account invoice, and the account owner sees every venue's billing together; how to add a venue, switch between them, what the All venues Home shows, where you land, and what stays separate.
How do I cancel (and can I get a refund)?
Cancel at the end of your billing period and keep paid features until then — plus the one-time 14-day money-back guarantee.
How do I check my usage against my plan's limits?
The Plan and usage page — usage meters, cycle timeline, top-up balances, end-of-cycle projections and what happens at a limit.
How do I buy credits or add-ons?
One-off SMS, email, marketing and AI credit packs that never expire (AI packs on every plan — they pay for the menu and floor-plan picture imports), plus the monthly Extra Storage add-on.
How do I change my own name, email or appearance?
Your personal profile — name, email address, notification preferences, dark mode and time format.
How do I refer another venue to ResoFlow?
Share your referral link or code with a venue you know — when they take a paid plan and pay their first month, you both get £50 credit on your ResoFlow account, 15 days later. Spend it by ticking "Use my account credit" on any purchase — a plan, an add-on, a product or a credit top-up; it also pays your plan renewals unless you switch that off in Billing. It expires 12 months after it was added.
Where do I see new features and updates?
The What's New feed of product updates, the unread badge, and the refresh bar that appears when a new version ships.
- I have two venues on one account — are my customers shared between them?
- Can I use a discount code on gift cards, loyalty, tickets or Order & Pay?
- A venue gave me a referral code — where do I enter it, and what do I get?
- Why does a setting show a padlock or "Available on … plan"?
- What's the "new version is ready" bar?
- How much image storage do I get?
- Why are my public pages paused?
- What happens when my free trial ends?
- What happens when I hit a monthly limit?
Still stuck?
Ask Rezo and get an answer on the spot — or email [email protected].