Support topic
Order & Pay
Ordering at the table, collection and delivery, the Orders screen, kitchen printers and tips.
21 articles · 19 guides · 2 quick answers
Guides 19
- Getting started with Order & PayA venue that runs Order & Pay on its own — the set-up list, going live, the table QR codes, and the ways guests reach your menu and ordering pages (the links, the QR codes, your own website and your venue page).Also in Getting started
- What Order & Pay includesEverything that comes with Order & Pay — ordering at the table, collection and delivery on the bigger version, payments, the Orders screen and printing, refunds and receipts, guest records and what isn't included.Also in Account, plans & billing
- How do I set up and run Order & Pay?Switch on at-table ordering — guests scan their table's QR code, order and pay from their phone, and orders ring on your live Orders screen.
- How do I set up ordering at the table?Switch Order & Pay on, choose how guests start an order, and set serving times, the tip suggestion, allergies and set menus.
- How do I run the Orders screen?The one Orders screen and its Counter, Pass and Wall layouts — ticking items off, later orders, sounds, sign-in and bar and kitchen screens.
- How do I take and change orders at the venue?Take an order over the phone, take a card on your own machine, edit a live order and look back over past orders.
- How do refunds, fees, receipts and VAT work in Order & Pay?Refund an order, record a cash refund, check cash-order fees, and read receipts, VAT, loyalty and your Order & Pay sales figures.
- How do guests order and pay at the table?What a guest sees with Order & Pay — scan the table QR, build an order from the live menu, pay by card and get an itemised receipt.
- What does a guest see when they scan to order?What a guest sees on the live menu — allergens and dietary marks in words, dish choices and notes, choosing how to order, and set menus & deals.
- What does a guest see at the order checkout?The guest's basket and Pay step — email and sign-in, joining loyalty, codes and gift cards, rewards, the 18-or-over tick, the tip and the allergy question.
- How does a guest pay, and what happens after?Paying by card, the order number and live status page, the itemised receipt, order history, and what happens if an order is rejected or refunded.
- How do I set up collection and delivery ordering?Switch on order-ahead collection and delivery — hours and last orders, wait time and time slots, minimum orders, cash, card taken at the venue, delivery areas and fees, and the go-live checks.
- How do I switch on collection and delivery?Switch collection and delivery on step by step — Stripe, ordering hours, the allergen check, the delivery area and fee bands, free delivery, promotions and VAT.
- How do I set collection and delivery times and fees?Wait times, time slots and ordering ahead, the minimum order, cash and card taken at the venue, the 50p + 1% order fee, and alcohol on collection and delivery.
- What do guests see when they order collection or delivery?The guest's side of collection and delivery — the Order tab and chooser, the address check, picking a time, the checkout, the receipt and the status page.
- How do I run collection and delivery orders?Orders your team keys in and their payment links, collection and delivery on the Orders screen, failed deliveries, the unseen-order alert and pausing.
- Can I charge different prices for collection and delivery?One menu, per-channel prices — a whole-menu adjustment, per-category overrides and exact per-dish prices, plus dishes hidden per channel or offered remotely only.
- How do I stop food orders when the kitchen is closed?Set one kitchen hours range — outside it food can't be ordered, while the categories you tick (drinks, for example) stay orderable.
- How do I print order tickets in the kitchen?Pair a Star CloudPRNT thermal printer so paid orders print as kitchen tickets automatically — or print a docket from any order on the board.
- How do saved delivery addresses work?Signed-in guests can save up to 5 delivery addresses at the checkout and manage them from their guest account.
- How do tips added after the order work?Guests can add a tip for 24 hours after a collection or delivery order arrives — ResoFlow takes no fee from it (Stripe's card fee applies, as on any card payment), and it can be refunded in-app.
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