Order & Pay
Table ordering, collection and delivery, the Orders screen, printers, receipts and tips.
9 articles
How do I set up and run Order & Pay?
Switch on at-table ordering — customers scan their table's QR code, order and pay from their phone, and orders ring on your live Orders screen.
How do customers order and pay at the table?
What a customer sees with Order & Pay — scan the table QR, build an order from the live menu, pay by card and get an itemised receipt.
How do I set up collection and delivery ordering?
Switch on order-ahead collection and delivery — hours and last orders, wait time and time slots, minimum orders, cash, card taken at the venue, delivery areas and fees, and the go-live checks.
Can I charge different prices for collection and delivery?
One menu, per-channel prices — a whole-menu adjustment, per-category overrides and exact per-dish prices, plus dishes hidden per channel or offered remotely only.
How do I stop food orders when the kitchen is closed?
Set one kitchen hours range — outside it food can't be ordered, while the categories you tick (drinks, for example) stay orderable.
How do I print order tickets in the kitchen?
Pair a Star CloudPRNT thermal printer so paid orders print as kitchen tickets automatically — or print a docket from any order on the board.
Saved delivery addresses
Signed-in customers can save up to 5 delivery addresses at the checkout and manage them from their customer account.
Tips added after the order
Customers can add a tip for 24 hours after a collection or delivery order arrives — no fees taken, ever, and refundable in-app if needed.
Still stuck?
Ask Rezo and get an answer on the spot — or email [email protected].