Support topic
Order & Pay
Table ordering, collection and delivery, the Orders screen, printers, receipts and tips.
9 articles · 8 guides · 1 quick answer
Guides 8
- How do I set up and run Order & Pay?Switch on at-table ordering — customers scan their table's QR code, order and pay from their phone, and orders ring on your live Orders screen.
- How do customers order and pay at the table?What a customer sees with Order & Pay — scan the table QR, build an order from the live menu, pay by card and get an itemised receipt.
- How do I set up collection and delivery ordering?Switch on order-ahead collection and delivery — hours and last orders, wait time and time slots, minimum orders, cash, card taken at the venue, delivery areas and fees, and the go-live checks.
- Can I charge different prices for collection and delivery?One menu, per-channel prices — a whole-menu adjustment, per-category overrides and exact per-dish prices, plus dishes hidden per channel or offered remotely only.
- How do I stop food orders when the kitchen is closed?Set one kitchen hours range — outside it food can't be ordered, while the categories you tick (drinks, for example) stay orderable.
- How do I print order tickets in the kitchen?Pair a Star CloudPRNT thermal printer so paid orders print as kitchen tickets automatically — or print a docket from any order on the board.
- Saved delivery addressesSigned-in customers can save up to 5 delivery addresses at the checkout and manage them from their customer account.
- Tips added after the orderCustomers can add a tip for 24 hours after a collection or delivery order arrives — ResoFlow takes no fee from it (Stripe's card fee applies, as on any card payment), and it can be refunded in-app.
Quick answers 1
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