Support topic
Venue setup
Opening hours, tables, booking rules and how customers can book.
22 articles · 18 guides · 4 quick answers
Guides 18
- How do I change my venue's contact details?Update your phone number, contact email, address and website — and how to request a venue name change.
- How do I set my opening hours?Set your timezone, weekly opening hours and up to four breaks a day — closed for a break between services, or just pause online bookings while you stay open — and where to narrow the hours customers can book online.
- How do I set holiday hours, seasonal hours and closures?Set seasonal hours on Hours, give a date its own hours (or close it) on Special dates, and block online bookings for a date or part of one.
- How do I build my floor plan and add tables?Edit your layout right on the Floor plan page — add tables and decorations, arrange them, change each table, and manage your rooms.
- Can I ask my own questions when people book?Ask up to three questions of your own when people book — a high chair, the occasion, how they heard about you.
- How do I import my floor plan from a picture?Photograph your floor plan — or upload a drawing, printout or screenshot of it — and ResoFlow reads the tables into a floor plan for you to check and save (your empty first floor plan, or a new one). 2 Rezo credits a picture.
- How do I let customers choose where they sit?Switch on seating preferences and edit the list of seating types customers can request when booking online.
- Where are my booking rules? (Booking rules at a glance)Every booking rule in one list, where each one is changed, which rule wins when two meet, and what your plan includes.
- How do I choose how people can book?Switch online bookings, your team's bookings, walk-ins and the waitlist on or off, approve online bookings first, let big groups send a request, see what a fully booked date offers, and split food and drinks-only bookings.
- When can customers book? (online times, last bookings, notice and how far ahead)Set your online booking times, the last booking before you close for every way of booking, minimum notice, how far ahead, special dates open early, blocked dates and the cancellation deadline.
- How many guests can book at once? (party sizes, guests at once and pacing rules)Set the largest party that can book online, the most guests seated at once, the most guests arriving every 15 minutes, and pacing rules — so many bookings or covers of a kind in a window, on the days you choose.
- How long does a booking last? (booking lengths, lengths by party size and the gap after)Set the standard booking length for online, your team, walk-ins and the waitlist, longer lengths for bigger parties, letting customers choose their length, and the turnaround gap after a booking.
- Which table does a booking get? (auto-assign, joining tables and rooms)Let ResoFlow give each new booking a table or place them by hand, join the tables you mark as joining for big parties, and choose which rooms walk-ins and the waitlist use.
- How do I set the policies customers agree to when booking?Customise your cancellation, terms and privacy policies — what's fixed, what's filled in automatically, and where customers see them.
- What's different about Christmas Day? (Special dates)Add Christmas, a bank holiday or a busy night once, then change only what's different about it — its hours, online times or set sittings, limits, length, what customers pay and more.
- How do I check which rules apply to a booking? (Try a booking)Try a booking on Booking rules at a glance says whether a date, time and party can book, which rules apply and why — and which times your booking page offers right now.
- How do I make sure certain bookings always get a certain table?Table rules send a party size, a regular or a booking source to a chosen table — or to two tables that join — whenever ResoFlow picks the table.
- How do I customise the dashboard display and quick actions?Set the staff clock format, timeline status colours, click shortcuts and booking-history colours.
Still stuck? Ask Rezo.
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