Bookings & daily service
Bookings, the timeline, floor plan, walk-ins and the waitlist.
18 articles
How do I create a booking for a customer?
Create a staff booking from the dashboard — customer details, table, time, source tag and confirmation messages.
How do I change a booking — time, table, party or length?
Edit a booking's details, drag it on the timeline, hold a table for late arrivals, or extend a seated party.
What do the booking statuses mean and how do I move customers through them?
The booking lifecycle — pending, confirmed, late, arrived, seated, cleared — and the buttons that move customers through it.
What happens during service? (late arrivals, no-shows and freeing tables)
How your team tracks a service, when a customer counts as late, how long their table is held, when a no-show is marked and everything it sets off, and when a finished table frees itself.
How do I cancel a booking (and what happens to the deposit)?
Cancel a booking with an optional personal note, choose whether to refund or retain the deposit, and restore if you change your mind.
How do I mark a no-show (and charge the fee)?
Mark a no-show, optionally charge the saved-card fee with its safety delay, refund a charged fee, and set up automatic marking.
How do I turn off no-show tracking? (No-shows, and everything they set off)
What happens when a customer doesn't turn up, what is marked automatically, and how to switch each part off — the automatic marking, the alerts, the emails and the fee.
How do I set up a regular booking for a customer who comes every week?
Tick "Repeat this booking" on a staff booking to book a regular in every week, every 2 weeks or every 4 weeks — until a date or until you stop it — with their usual table, one email to the customer, and the normal reminder before each visit.
How do I approve or decline online booking requests?
With manual confirmation on, online bookings — all of them, or only big parties and short-notice bookings — arrive as requests you approve or decline, and so do customers' changes.
How do I find bookings — filters, tabs, search and export?
Use the Bookings list's tabs, date and time filters, search, sort and CSV export to find any booking fast.
How do I use the timeline?
Run service from the per-table timeline — drag to move, resize to extend, zoom, quick actions, touch gestures and tap-to-place for unassigned bookings.
How do I run service from the floor plan?
Seat guests, take walk-ins, block tables and place large parties straight from the live floor plan.
How do I set up and seat walk-ins?
Switch on walk-ins, tune the defaults, and seat walk-up guests manually or with Smart Walk-In auto-placement.
How do I manage the waitlist during service?
Add waiting parties with an estimated wait, watch the queue, pin or edit entries, and seat guests when their table is ready.
How do I configure how the waitlist behaves?
Who gets seated first, how long people can wait, how tables are fitted and what the join page asks — plus where the waitlist's on/off switch, length and cut-off now live.
How do I set up wall screens?
Put screens on your walls — staff and customer boards, a customer waitlist, a menu board, book-with-us and event-door screens, and a self-service kiosk.
Still stuck?
Ask Rezo and get an answer on the spot — or email [email protected].