Bookings & daily service
Bookings, the timeline, floor plan, walk-ins and the waitlist.
17 articles
How do I create a booking for a customer?
Create a staff booking from the dashboard — customer details, table, time, source tag and confirmation messages.
How do I change a booking — time, table, party or length?
Edit a booking's details, drag it on the timeline, hold a table for late arrivals, or extend a seated party.
What do the booking statuses mean and how do I move customers through them?
The booking lifecycle — pending, confirmed, late, arrived, seated, cleared — and the buttons that move customers through it.
How do I cancel a booking (and what happens to the deposit)?
Cancel a booking with an optional personal note, choose whether to refund or retain the deposit, and restore if you change your mind.
How do I mark a no-show (and charge the fee)?
Mark a no-show, optionally charge the saved-card fee with its safety delay, refund a charged fee, and set up automatic marking.
How do I approve or decline online booking requests?
With manual confirmation on, online bookings arrive as pending requests you confirm or decline from the dashboard.
How do I find bookings — filters, tabs, search and export?
Use the Bookings list's tabs, date and time filters, search, sort and CSV export to find any booking fast.
How do I use the timeline?
Run service from the per-table timeline — drag to move, resize to extend, zoom, quick actions, touch gestures and tap-to-place for unassigned bookings.
How do I run service from the floor plan?
Seat guests, take walk-ins, block tables and place large parties straight from the live floor plan.
How do I set up and seat walk-ins?
Switch on walk-ins, tune the defaults, and seat walk-up guests manually or with Smart Walk-In auto-placement.
How do I manage the waitlist during service?
Add waiting parties with an estimated wait, watch the queue, pin or edit entries, and seat guests when their table is ready.
How do I configure how the waitlist behaves?
Every waitlist control — Smart services, durations, cutoffs, priority, smart fitting, the self-service form and floor-plan inclusion.
How do I set up wall screens with Displays?
Put screens on your walls — staff and customer boards, a customer waitlist, a menu board, book-with-us and event-door screens, and a self-service kiosk.
How do I set up and run Order & Pay?
Switch on at-table ordering — customers scan their table's QR code, order and pay from their phone, and orders ring on your live orders board.
How do customers order and pay at the table?
What a customer sees with Order & Pay — scan the table QR, build an order from the live menu, pay by card and get an itemised receipt.
Still stuck?
Ask Rezo and get an answer on the spot — or email [email protected].