Support topic
Bookings & daily service
Bookings, the timeline, floor plan, walk-ins and the waitlist.
21 articles · 19 guides · 2 quick answers
Guides 19
- How do I create a booking for a customer?Create a staff booking from the dashboard, step by step — the customer, their details, when, the table, any payment link, then a review of what will happen.
- How do I change a booking — time, table, party or length?Edit a booking's details, drag it on the timeline, hold a table for late arrivals, or extend a seated party.
- What do the booking statuses mean and how do I move customers through them?The booking lifecycle — pending, confirmed, late, arrived, seated, cleared — and the buttons that move customers through it.
- What happens during service? (late arrivals, no-shows and freeing tables)How your team tracks a service, when a customer counts as late, how long their table is held, when a no-show is marked and everything it sets off, and when a finished table frees itself.
- How do I cancel a booking (and what happens to the deposit)?Cancel a booking with an optional personal note, choose whether to refund or retain the deposit, and restore if you change your mind.
- How do I check booking guests in with a QR code?Switch on "Check guests in with a QR code" and every confirmed booking gets its own check-in code — a QR in the booking emails, on the Wallet pass and the manage page — that your team scans on the Scanner's Bookings mode to mark the guest arrived, with allergies shown first.
- How do I mark a no-show (and charge the fee)?Mark a no-show, optionally charge the saved-card fee with its safety delay, refund a charged fee, and set up automatic marking.
- How do I turn off no-show tracking? (No-shows, and everything they set off)What happens when a customer doesn't turn up, what is marked automatically, and how to switch each part off — the automatic marking, the alerts, the emails and the fee.
- How do I set up a regular booking for a customer who comes every week?Switch on "Repeat this booking" on a staff booking to book a regular in every week, every 2 weeks or every 4 weeks — until a date or until you stop it — with their usual table, one email to the customer, and the normal reminder before each visit.
- How do I approve or decline online booking requests?With manual confirmation on, online bookings — all of them, or only big parties and short-notice bookings — arrive as requests you approve or decline, and so do customers' changes.
- How do I find bookings — filters, tabs, search and export?Use the Bookings list's tabs, date and time filters, search, sort and CSV export to find any booking fast.
- How do I use the timeline?Run service from the per-table timeline — drag to move, resize to extend, zoom, quick actions, touch gestures and tap-to-place for unassigned bookings.
- How do I run service from the floor plan?Seat guests, take walk-ins, block tables and place large parties straight from the live floor plan.
- How do I brief the team before service?The Briefing page sums up a service in one line and a few short lists — big tables, VIPs, allergies, birthdays and occasions, money paid ahead, notes and shift notes — on screen, on paper, or as a daily phone alert that never shows a name.
- How do I set up and seat walk-ins?Switch on walk-ins, tune the defaults, and seat walk-up guests in three quick steps — who, the table ResoFlow suggests (or one you pick), then one look before Seat now.
- How do I manage the waitlist during service?Add waiting parties with an estimated wait, watch the queue, pin or edit entries, and seat guests when their table is ready.
- How do I configure how the waitlist behaves?Who gets seated first, how long people can wait, how tables are fitted and what the join page asks — plus where the waitlist's on/off switch, length and cut-off now live.
- How do I set up wall screens?Put screens on your walls — staff and customer boards, a customer waitlist, a menu board, book-with-us and event-door screens, and a self-service kiosk.
- How do I show my own adverts on my wall screens?Make your own adverts for your TVs — a poster, a photo and a few words, or words on your own colour — each with a QR code to your booking page, menu, an event or your social pages, and its own days and times.
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