Payments, deposits & no-show protection
Connect Stripe, take deposits and protect against no-shows.
21 articles
How do I connect Stripe to take payments?
Connect a Stripe account to take customer payments — deposits, pay-in-full bookings, extras, no-show fees, tickets and gift cards — paid to you.
How do I export my payment income and preview card fees?
Download a CSV of your ticket and deposit income for any date range, and preview exactly what you'll receive after fees.
How do I take booking deposits?
Switch on per-person booking deposits, set the amount and minimum party size, and add tiered amounts by party size.
When do customers get their deposit back?
Set your deposit cancellation policy — no refunds, full or partial — with a deadline, and see how staff and customer cancellations apply it.
How do I take deposits only on busy days or special dates?
Restrict deposits to certain days and times, or charge a higher per-person deposit on specific dates like New Year's Eve.
How do pay-in-full bookings work?
Charge the full per-person price when customers book — set the amount, schedule and special dates, and see how refunds and changes work.
How do I charge no-show fees?
Save a customer's card at booking and charge a flat fee — after a reversible safety delay — when your team deliberately mark a no-show.
How do I sell extras with bookings?
Build a catalogue of extras — champagne, flowers, a birthday cake — that customers add while booking, paid online or just a request.
How does pre-ordering work for large bookings?
Let larger parties choose their dishes in advance — set the party size, the cut-off, day/time rules and special dates (with their own menus), choose invited or required wording, pick how the food is paid for, and print the kitchen prep counts.
What does the customer see when paying a deposit or saving a card?
What happens at the payment step of online booking — deposits and full payments are charged immediately, no-show protection only saves a card.
How do I set up gift cards?
Turn on gift card selling, set your amounts and expiry, pick your occasion designs, and choose who gets notified.
How do I sell gift cards?
Selling gift cards online (your public gift page, scheduled delivery, where the money goes) and at the venue from the Gift Cards page.
Physical gift cards (batches, printing and activation)
Mint batches of blank physical cards, print the QR sticker sheets, keep the code sheet safe, and activate cards at the venue when they sell.
Redeeming gift cards at the venue
Take gift card payments with the Scanner or the Gift Cards page — one-tap full balance or a part-payment, with the remainder staying on the card.
Gift card refunds, voids and corrections
Refund an online purchase's unspent balance, void a card sold at the venue, fix a mis-keyed amount, extend an expiry, or resend a lost gift email.
The Payments page — every payment in and out
One page showing every payment your venue takes and returns — deposits, pay-in-full bookings, extras, pre-orders, event tickets, no-show fees, payment links, gift cards and Order & Pay — with period filters, print and CSV.
A payment's own page — fees and what you received
Open any payment from the Payments page to see exactly what the customer paid, Stripe's processing fee, ResoFlow's fee and what your venue received — plus its refunds.
Quick answers
Still stuck?
Ask Rezo and get an answer on the spot — or email [email protected].